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Overall experience with Element
“Element - A Great Collaboration and Communication Solution ”
“MATRIX Technology Behind Element is Excellent -- Everything Else Could Be Better”
About Company
Company Description
Element's head office is in London, UK with entities also in France, Germany and the US. Founded in 2016 by Matthew Hodgson and Amandine Le Pape, Element has over 100 employees spread across 20 countries. They include software engineers, commercial executives, product managers and support staff. Element shares its founders with Matrix: a decentralised, open standard for real-time communication. Today Element still employees the majority of core team who established Matrix. Element's mission is to protect the world's progress. Organizations need real-time communication whilst maintaining the sovereignty of their data.
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With Element, I like that creating group chats is easy It promotes remote working environment thanks to easy communication and collaboration
The technology powering Element, the MATRIX protocol, is secure, distributed, and supports E2EE (end-to-end encryption) across web clients, mobile, and desktop. This feature set is exactly what were looking for in a disaster recovery backup corporate communications platform.
Element continually improves its features and provides excellent support making it a reliable choice for our evolving collaboration needs. The threaded conversations feature helps keep discussions organized and making it easier to follow long and complex discussions.
Element has performed as expected. No dislikes.
Onboarding is non existent. Support and account management are not proactive, but at least will respond over email. Support service could be much better. Also, pricing, while reasonable compared to alternatives, was raised recently.
The platform can be resource intensive in terms of memory and CPU usage which can sometimes slow down older devices.
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Element Reviews and Ratings
- SEN. SECURITY ANALYST<50M USDEnergy and UtilitiesReview Source
MATRIX Technology Behind Element is Excellent -- Everything Else Could Be Better
The core technology behind Element, the MATRIX protocol, is excellent. However, the commercial company has made anti-customer choices and raised prices significantly, all without delivering any additional features or real value (they removed the ability to host your own instance with the enterprise plan and force you to use their servers at a much steeper cost). There has been no account management follow up. Onboarding is non-existent. Support is responsive over email. - IT Admin50M-1B USDTelecommunicationReview Source
Element - A Great Collaboration and Communication Solution
Element is a very secure and convenient communication and collaboration software. It has helped us boost teamwork and productivity and is easy to use too. - DIRECTOR1B-10B USDMediaReview Source
Eliminate scattered email threads and improve project management on element
Element platform provides a secure space for team members to chat, share files and collaborate on projects in real time facilitating effective communication and task management. Its open source nature allows customization which is a significant advantage for tailoring the platform to over specific needs. - IT ASSOCIATEGov't/PS/EdEducationReview Source
Element- A step towards owning your communication
Element is superb overall because they offer world-class secure collaboration with end to end encryption this enables trust between me the user and the platform. Its Zero trust cloud system is just a boost to my claims as this provides me to either choose between owning a private cloud or just self hosting my own server. These servers on the other hand decentralized and scattered over lots of servers all over the world, this design enables me as the user to have undivided attention during downtimes. Its awesome how both the video and the chat are both conjoined ,Admin bots is a feature that's unique to me here. It keeps me in control in all of my chatrooms. Audit bot on the other hand is visible in rooms and keeps a record of conversations for compliance.