Overview
Product Information on Elite EXTRA
What is Elite EXTRA?
Elite EXTRA Pricing
Overall experience with Elite EXTRA
“Start small, explore options and expand”
“Decent system overall, but it has some technical issues”
About Company
Company Description
Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to respond flexibly to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform or simply become more productive and effective.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Elite EXTRA
Elite EXTRA Likes & Dislikes
I like the visibility I have when orders are processed right.
The speed reports are helpful because I can monitor our drivers' performance
Having more admin customization options in the newest version is great. Short instructional videos are very useful. Dispatch is intuitive and easy to learn and train. Order search, order history, POD, and customer entry are all easy to learn and use.
The icons are small and not intuitive. Many of our users are not tech savvy and struggle learning what to do next or how to correct things. Delivery drivers struggle with the phone app. I do not like that we cannot change the ship via code without deleting and re-entering the orders. I do not like that the drivers cannot add orders once they have started a route.
1. Speed alerts only work for speeds above 75 mph 2. Form data, such as for the digital vehicle inspection reports, has been glitchy 3. Entire systems can go offline for days at a time
More customization to canned reports. Add dollars to manual pick ups and allow us to make it a mandatory field. Overall Elite is a great product.
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Peer Discussions
Elite EXTRA Reviews and Ratings
- Manager<50M USDRetailReview Source
Start small, explore options and expand
Elite Extra is powerful but complicated. The training was OK but we needed to see the different options for dispatching in action to know what would work best for us. We started off down the wrong road and had to U-turn our set-up. - Senior Warehouse Manager<50M USDManufacturingReview Source
High Marks for Admin Customization, Users Seek Enhancements to Reporting Features
Elite does a great job with customer service! When we have an issue it is easy to use instructional videos or contact someone in support. Our account manager, Brye Aanonsen, is very responsive and has done a great job for us. - Operations Manager1B-10B USDTransportationReview Source
Strong Customer Support and Usability, Limited Functionality for Managing Multiple Stores
Excellent service provider, always there to help find a solution, provide custom software to account for our non-standard process. - Assistant Parts Operations Manager50M-1B USDTransportationReview Source
Customer Support Highly Responsive During Onboarding, Great Tool If Used to Full Extent
Product itself works great for creating routes for delivery and sales personnel. Training and customer service from Elite EXTRA! is outstanding. The sales and customer service team are always helpful when assistance is needed. They are also very receptive when we have had ideas of how to enhance features. - Branch Manager50M-1B USDConsumer GoodsReview Source
Must Need for any delivery company
the programs works very well there is alot to learn and has lots of features that most delivery companies can utilize to maxamixe delivery times