Overview
Product Information on FarEye
What is FarEye?
FarEye Pricing
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Overall experience with FarEye
“Collaborative Approach Yields Tangible Improvements in Direct to Consumer Fulfillment.”
“Quarterly Product Reviews Needed to Address Faulty Items with FarEye”
About Company
Company Description
FarEye’s AI-Powered Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and CEP (courier, express & parcel) companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: FarEye
Deciding Factors: FarEye Vs. Market Average
Performance of FarEye Across Market Features
FarEye Likes & Dislikes
- Genuine customer oriented approach. - Entrepreneurship of all Fareye team members, at all levels of engagement. - Speed and commitment in materializing project deliverables. - Clarity on product structure and related modules, supporting the business needs in a very customizable way
Milestone updating.
~ What I value most is the end-to-end transparency. Having a single source of truth for shipment tracking allows us to manage customer expectations before an issue arises. ~ Having a dedicated point of contact who actually understands our specific industry constraints rather than a generic call center is a massive differentiator.
Carrier portfolio is wide, but having it further enlarged would help with higher speed and cost containment.
It fully depends on API owner and no communication is taken care of by FarEye Team at their end.
1. While the core service is strong, the billing transparency for ancillary charges could be improved to help us better predict our total landed costs. 2. The user interface on the client portal feels a bit dated and can be unintuitive when trying to pull historical data reports quickly. 3. The communication is excellent during routine shipments, but there is a slight delay in proactive notification during transit exceptions or network related disruptions.
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Peer Discussions
FarEye Reviews and Ratings
- Director of Supply Chain10B+ USDConsumer GoodsReview Source
Collaborative Approach Yields Tangible Improvements in Direct to Consumer Fulfillment.
With Fareye onboarding, supporting our technology roadmap for D2C Supply Chain operations, we have finally found an effective business partner that is helping us in delivering with quality and speed the features and systems capabilities needed to become more competitive from a Fulfillment perspective. Their engagement with our mission and their genuine interest in understanding our business model and related operational needs have been game changers in establishing an effective collaboration, which is bringing benefits and positive results day by day. - Manager, Supply Chain10B+ USDRetailReview Source
Consistent Last Mile Excellence For Wholesale
FarEye management has quick turn around timelines that fulfills the ask immediately rather then waiting for months. The tool enhancement is very impressive that works immediately upon any of the option that has been opted & provides generic routes for planning. - Manager of IT Services<50M USDTransportationReview Source
Reliable and highly customizable Logistics orchestration
The overall experience with FarEye has been extremely positive. Reliable, intuitive platform that constantly delivers improvements in our operations. Strong expertise, responsive support and a commitment to helping you move forward. - Manager, Supply Chain<50M USDIT ServicesReview Source
Empowering smarter delivery operations with data driven decision making and improved delivery results
Far Eye has helped us to increase our last mile delivery productivity efficiently, and it is easy to manage the customer requirements and also provide real time delivery satisfaction to our end customer. - Director of Supply Chain10B+ USDConsumer GoodsReview Source
Customer Needs Addressed Effectively With Modular Product and Supportive Team
FarEye demonstrates a strong customer-oriented approach to the way they work. They actively listen to our needs and consistently strive to meet them with effective solutions. The team is always supportive, professional and genuinely pleasant to work with.