We are generally satisfied with the collaboration and appreciate the efforts of the current Customer Manager responsible for our account, Their approach in resolving misunderstandings and assisting with carrier-related issues was very helpful. They demonstrate commitment by working diligently to provide customized solutions that improve our tracking visibility. While we acknowledge there are still some challenges in this collaboration, such as occasional gaps in knowladge from support team, implementation assistance or delays in resolving certain issues, we value the way P44 assists with escalation internally and strive to improve with each new ticket. This willingness to adapt is important to us and we positively contribute to this cooperation.

P44 is easy to access and use, and port to port tracking is quite accurate for direct routes. Shipment exceptions and inland rail tracking have gotten better over the last 24 months. While import door delivery via truck, accurately tracking ocean trans-ships, and resolving issue tickets are still opportunities.