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Overview

Service Information on eSentire Managed Detection and Response Services

Updated 11th April 2025

What is eSentire Managed Detection and Response Services?

eSentire protects the critical data of 2000+ customers in 80+ countries from known and unknown cyber threats with 24/7 threat detection & response and a 15-minute mean time to contain. eSentire's all-in-one MDR solution combines cutting-edge open XDR technology, unlimited threat hunting & unlimited incident handling, and multi-signal coverage with over 300 technology integrations to support your existing tech stack. eSentire's multi-signal approach ingests high-fidelity data sources from endpoint, network, log, cloud, identity, and vulnerability data that enables complete attack surface visibility. eSentire's XDR Cloud Platform automatically blocks attackers from gaining a foothold while eSentire’s expert Elite Threat Hunters initiate human-led threat investigation and containment to stop attackers at any level which helps you build a more resilient security operation.

eSentire Managed Detection and Response Services Pricing

eSentire offers three MDR service packages, Atlas Essentials, Atlas Advanced, and Atlas Complete, which are based on your number of endpoints, third-party technology investments, service engagement needs, and additional service options that add value & drive context. eSentire’s MDR packages are built to be customized to your organization’s needs.

eSentire Managed Detection and Response Services Product Images

eSentire Open XDR Data Example
eSentire Open XDR Data Example

Overall experience with eSentire Managed Detection and Response Services

Director, IT Security and Risk Management
1B - 3B USD, Manufacturing
FAVORABLE

“Proactive Monitoring and Expert Guidance Support Robust Cybersecurity Strategy Development”

5.0
Nov 21, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
INFORMATION SECURITY ENGINEER
250M - 500M USD, Services (non-Government)
CRITICAL

“Great IPS, slow SOC”

3.0
Oct 6, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Market Guide for Managed Detection and Response

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eSentire Managed Detection and Response Services

byeSentire
in Managed Detection and Response
4.7

About Company

Company Description

Updated 21st December 2023

eSentire, Inc. protects the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats by providing Exposure Management, Managed Detection and Response and Incident Response services designed to build an organization’s cyber resilience & prevent business disruption. Founded in 2001, eSentire protects the world’s most targeted organizations. By combining open XDR platform technology, 24/7 threat hunting, and proven security operations leadership, eSentire's MDR services and team of experts help organizations anticipate, withstand and recover from cyberattacks.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2001
Head office location
Waterloo, Canada
Number of employees
501 - 1000
Website
http://www.esentire.com

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User Sentiment About eSentire Managed Detection and Response Services
Reviewer Insights for: eSentire Managed Detection and Response Services
Deciding Factors: eSentire Managed Detection and Response Services Vs. Market Average
Performance of eSentire Managed Detection and Response Services Across Market Features

eSentire Managed Detection and Response Services Likes & Dislikes

Like

One of the aspects we appreciate most about eSentire's service is the exceptionally low false positive rate. Alerts are highly accurate, which means our team only receives notifications when there is a genuine security event requiring our attention. This precision allows us to focus our resources on real threats without being distracted by unnecessary alerts, improving both efficiency and response time. The reliability of the alerts gives us confidence in the monitoring system and ensures that critical incidents are addressed promptly, which is invaluable in maintaining a strong cyber security posture.

Like

One of the aspects we appreciate most about eSentire's service is the exceptionally low false positive rate. Alerts are highly accurate, which means our team only receives notifications when there is a genuine security event requiring our attention. This precision allows us to focus our resources on real threats without being distracted by unnecessary alerts, improving both efficiency and response time. The reliability of the alerts gives us confidence in the monitoring system and ensures that critical incidents are addressed promptly, which is invaluable in maintaining a strong cyber security posture.

Like

One of the aspects we appreciate most about eSentire's service is the exceptionally low false positive rate. Alerts are highly accurate, which means our team only receives notifications when there is a genuine security event requiring our attention. This precision allows us to focus our resources on real threats without being distracted by unnecessary alerts, improving both efficiency and response time. The reliability of the alerts gives us confidence in the monitoring system and ensures that critical incidents are addressed promptly, which is invaluable in maintaining a strong cyber security posture.

Dislike

Lack of communication from the SOC, arbitrary flagging and labeling of various malwares discovered via their integration with our endpoint protection as false positive or other mis-labeling, painfully slow turn-around time for tickets and requests.

Dislike

Lack of communication from the SOC, arbitrary flagging and labeling of various malwares discovered via their integration with our endpoint protection as false positive or other mis-labeling, painfully slow turn-around time for tickets and requests.

Dislike

Lack of communication from the SOC, arbitrary flagging and labeling of various malwares discovered via their integration with our endpoint protection as false positive or other mis-labeling, painfully slow turn-around time for tickets and requests.

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Rating Distribution

5 Star
68%
4 Star
30%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director, IT Security and Risk Management
    1B-10B USD
    Manufacturing
    Review Source

    Proactive Monitoring and Expert Guidance Support Robust Cybersecurity Strategy Development

    5.0
    Nov 21, 2025
    eSentire has been an indispensable partner in our Cyber Security Operations. Over the past six years, they have consistently provided timely and actionable alerts on multiple active security incidents, allowing us to respond quickly and mitigate potential risks. Their expertise and guidance during investigations has been invaluable, helping our internal teams strengthen our overall security posture. Beyond incident response, eSentire's proactive monitoring, threat intelligence, and strategic advice have contributed to a significant improvement in our organization's cyber resilience. We have been extremely satisfied with the quality of their services, responsiveness, and professionalism, and we consider our partnership with eSentire to be a key component of our ongoing cybersecurity strategy.
  • Director, IT Security and Risk Management
    1B-10B USD
    Manufacturing
    Review Source

    Proactive Monitoring and Expert Guidance Support Robust Cybersecurity Strategy Development

    5.0
    Nov 21, 2025
    eSentire has been an indispensable partner in our Cyber Security Operations. Over the past six years, they have consistently provided timely and actionable alerts on multiple active security incidents, allowing us to respond quickly and mitigate potential risks. Their expertise and guidance during investigations has been invaluable, helping our internal teams strengthen our overall security posture. Beyond incident response, eSentire's proactive monitoring, threat intelligence, and strategic advice have contributed to a significant improvement in our organization's cyber resilience. We have been extremely satisfied with the quality of their services, responsiveness, and professionalism, and we consider our partnership with eSentire to be a key component of our ongoing cybersecurity strategy.
  • Read All 84 Reviews

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