Name: EXL Finance and Accounting Business Process Outsourcing Services
Rating: 4.6 (84 reviews)

Overview

Service Information on EXL Finance and Accounting Business Process Outsourcing Services

Updated 13th October 2025

What is EXL Finance and Accounting Business Process Outsourcing Services?

EXL Finance and Accounting Business Process Outsourcing Services is a service designed to support organizations in managing and optimizing their finance and accounting operations. The service covers a range of functions including accounts payable, accounts receivable, general ledger accounting, financial reporting, procurement, and expense management. It aims to streamline processes, improve accuracy, and enhance compliance with regulatory requirements. The service leverages automation, analytics, and digital tools to increase efficiency and provide insights for financial decision-making. It addresses challenges related to cost management, process standardization, and scalability for businesses seeking to improve their financial operations.

Overall experience with EXL Finance and Accounting Business Process Outsourcing Services

Audit Manager

3B - 10B USD, Retail

FAVORABLE

“Long-Term Collaboration With EXL Highlights Both Operational Strengths And Growth Areas”

4.0

Dec 19, 2025

I have been working with EXL for the past 11 years. For the first six years, I was primarily a service user. Over the last 5 years, I have collaborated closely with senior leadership, focusing on governance and process transformation. During this time, I have served as the primary point of contact for senior management. Overall, my experience has been excellent.

SENIOR ASSOCIATE

3B - 10B USD, Finance (non-banking)

CRITICAL

“Potential service provider”

3.0

Aug 22, 2023

I had a nice overall experience. They should put more effort into developing their ability to follow deadlines. Developing technological skills will be still another issue. Overall, they are moving in the right direction but still have a long way to go to achieve the client's expectations.

About Company

Company Description

EXL is a data analytics and digital operations and solutions company. It partners with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to generate insights from data and deliver outcomes for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. Recognizing that businesses have unique needs, cultures, goals, and existing technological set-ups, EXL emphasizes collaboration and flexibility in its approach. EXL also aids in the scaling of AI, Generative AI and digital usage, redesigning operating models for added efficiency, and facilitating quicker, more effective decision-making. EXL looks into the entire value chain of a business to integrate impactful strategies and deliver successful outcomes that align with the goals of the business.

Company Details

Company type

Public

Year Founded

1999

Head office location

New York, United States

Number of employees

10001+

Annual Revenue

1B-3B USD

Website

http://www.exlservice.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About EXL Finance and Accounting Business Process Outsourcing Services

Reviewer Insights for: EXL Finance and Accounting Business Process Outsourcing Services

Deciding Factors: EXL Finance and Accounting Business Process Outsourcing Services Vs. Market Average

Performance of EXL Finance and Accounting Business Process Outsourcing Services Across Market Features

EXL Finance and Accounting Business Process Outsourcing Services Likes & Dislikes

Over the years, the key strengths I've observed are: Listening and understanding client needs - consistently ensuring solutions align the expectations Flexibility - adapting quickly to changing requirements and priorities Ownership - taking responsibility for tasks and driving them to completion Innovation - introducing process improvements and offering new ideas for transformation

Availability, punctuality and the eagerness to learn

Open and transparent working relationship, with a consistent track record over the past 3 years of achieving exceptional results with high quality/controls.

Areas for Further improvements are: Take more initiative on processes - proactively identify opportunities for improvement and lead change where possible Enhance communication skills for processors - ensure clarity and timeliness in all interactions Highlight gaps promprtly - raise issues as soon as they ar eidentified to avoid delays and ensure smooth operations

Technical expertise, Flexibility and the Communication

Although we have been able to realize some incremental process improvements over the years, larger, truly transformative solutions have proven to be a challenge, along with unlocking new and improved value adding insights via analytics.

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Peer Discussions

EXL Finance and Accounting Business Process Outsourcing Services Reviews and Ratings

4.6

(84 Ratings)

Rating Distribution

5 Star: 63%
4 Star: 36%
3 Star: 1%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.6

Planning & Transition

4.6

Delivery & Execution

4.7

Service Capabilities

4.6

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Audit Manager
1B-10B USD
Retail
Review Source
Long-Term Collaboration With EXL Highlights Both Operational Strengths And Growth Areas
4.0
Dec 19, 2025
I have been working with EXL for the past 11 years. For the first six years, I was primarily a service user. Over the last 5 years, I have collaborated closely with senior leadership, focusing on governance and process transformation. During this time, I have served as the primary point of contact for senior management. Overall, my experience has been excellent.
VP, FINANCE
10B+ USD
Insurance (except health)
Review Source
Trusted business partner with a proven track record for driving and sustaining improved results.
4.0
Jan 8, 2026
Overall EXL is achieving all-time best results for the assigned services. They maintain a focus on transformation, automation, and analytics but have limited significant tangible value adding benefits achieved to date.
Director of Finance
10B+ USD
Insurance (except health)
Review Source
Trusted Partner in Our Finance & Accounting Operations
4.0
Jan 7, 2026
Our EXL F&A team has been an absolute pleasure to work with. Their team's expertise in F&A process, accounting, financial planning & compliance is unmatched. What truly sets them apart is their people - a talented and passionate group that embodies collaboration, proactivity and a relentless drive to exceed expectations with great leaders who understand our organization’s vision. From streamlining our processes to providing insightful guidance, they've been a true extension of our team, helping us navigate complex landscapes, explore new automations and drive sustainable growth.
Chief Operating Officer
1B-10B USD
Insurance (except health)
Review Source
Attention to detail and Domain Expertise Praised, While Time Differences Pose Minor Challenge
5.0
Jan 7, 2026
The onboarding, domain expertise and overall flexibility of the service has been outstanding. The EXL team has been very accommodating as our business model and target operating model have changed. They have stood by our side, deployed one of their A+ employees, even though we have deployed less resources than expected.
VP, Finance
1B-10B USD
Insurance (except health)
Review Source
EXL Outsourcing
4.0
Jan 12, 2026
EXL has done a great job identifying and implementing automation opportunities and other process improvements. They are also very committed to our deadlines.

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