Finance and Accounting Business Process Outsourcing Reviews and Ratings

I have worked with Genpact for around 10 years - and my company has almost two decades of partnership with Genpact. As most relationships have ups and downs, Genpact has made huge strides in the past few years with investing in their people, processes and engagement while still focusing on innovative products and technology in the marketplace. The team that we have in place supporting my program is one of the most talented teams within my organization that includes multiple vendor relationships. Genpact is able to pivot quickly - and with little notice - to adapt to the rapidly changing capacity planning and governance routines. Overall, we have a solid relationship with Genpact and continue to grow and enhance our relationship year over year.

A trusted and extremely effective vendor, understanding the true and ever developing business needs and requirements, with the ability to deliver on time and on budget and provide ongoing business support.

Operational teams in Delhi are outstanding, maintaining the levels of performance KPIs which we delivered prior to the transition. While the European delivery service needs a bit of work, the Latin American and Indian hubs are outstanding in terms of operational performance, reporting and collaboration.

CG provides operational excellence when outsourcing current work to their associates at a competitive rate. They manage through turnover as appropriate when working with outsourcers. They are responsive when issues occur such as higher than expected turnover or SLA misses. They are best at making incremental changes which have the support of the business. They do have great internal tools for workflow and tracking which are helpful.

While many BPO services focus on manual processes, Infosys has done a great job integrating advanced technologies like robotic process automation and AI to streamline operations and reduce human error. This makes financial reporting and reconciliation faster and more accurate.

Wipro has been a valued partner to our organisation for 9 years. During that time, Wipro has expanded beyond providing us with traditional accounts payable outsourcing services to bespoke financial administration offshoring and process optimisation. Wipro has always responded positively to feedback and worked collaboratively to determine new scope and deliver efficiencies. Wipro is quick to mobilise and generally delivers per timetable and scope.

WNS's ability to exceed our expectation and continuous process improvement over the past 12 years of our engagement is second to none. Identifying time and money saving ideas both reduced redundant activities with increased value to our business over the past years. Recently working on MS Power automate platform to do low code automation. Implementing Centre of Excellence across territories helped increase the efficiency and significantly reduce the overhead. WNS always brought innovative ideas along with digital transformation. We have done POC on RPA last year and marching forward to massive automation across all major territories. Very quickly we have realized the following: 1. Automate manual & tedious tasks that consume lot of time and resources 2. Improved accuracy tremendously 3. Enhance customer experience by speeding up service delivery and reducing response time 4. Freeing-up employees from mundane tasks and focus on more value added and creative activities 5. Reducing costs and risks by optimizing resource utilization along with minimizing operational expenses Also reviewing on implementing AI to our process. Given my industry we are carefully evaluating generative AI which shouldn't impact IP. WNS is assisting us in this area to pick the right AI processes. WNS continued to display the market leader in BPO with innovative ideas on digital transformation. This gives much confident to travel together as business partners in the ever changing business world.

TCS anticipates our needs and does a great job delivering a high-quality product. Not afraid to outside of scope on the betterment of the relationship.

Offers a seamless blend of expertise, efficiency, and technological innovation that truly stands out in today's competitive market. Delloitte's commitment to regulatory compliance is also impressive with proactive updates that help clients stay ahead of industry standards.

Our Partnership with Datamatics has been exceptional. They have consistently exceeded our expectations.

HCLTech provides comprehensive finance and accounting business process outsourcing that evolving needs of Finacial officers. Basically their services are designed to help business grow in a post pandemic digital landscape, forward-thinking and where finance leaders must be agile.

Sutherland has been a great partner since the beginning of the relationship. They have been flexible with us and proactive in their communication. It has been a great experience partnering with them. They have been a massive help to our onshore team.

This BPO partner is flexible and communicative. They provide true partnership when delivering customer service. Thus, our relationship has existed for more than a decade.

IBM as a vendor for my company is known for its strong capabilities in Business Process Outsourcing and has offered services that aim to improve efficiency, reduce cost and enhance financial compliance. The technology integration, automation and delivery model has been parsed by my management and users.

CES provides a means of expanding our accounting team and delegating entry level tasks to less costly staff outside the US. We struggled with the cost of hiring and maintaining people for entry level work in the US. We worked with other US based outsourcing firms and this is our first attempt with working with people outside the US. We reached out to our peers and gathered that as firms like us grew they looked to India to providing additional staffing for entry level work. Our primary contacts are easy to reach and understand our situation and adapted accordingly. They regularly visit and touch base on our experience with their staff.

Very Supportive and Customer oriented

Conduent has been a great partner managing our AP services for 7 years now.

Teleperformance F&A tool enabled our company business to fasten the approach towards sustainable and reliable transactions with the customers and keep a check on faulty ones as and when being used. Helps prepare and keep in check the profit and loss the company incurs very effectively in a swift environment.

I have had a great experience using it mainly because of its interactive user interface. Moreover, it has great capabilities for customizing and automating reports. I would say that setting it up costs a lot so that should be in mind however, the support given by their team is highly appreciable. Overall, it's been a great tool which has helped me streamline and automate my tasks.