Genpact is a global professional services firm that focuses on delivering outcomes that facilitate business transformations. It builds a culture of entrepreneurship and inclusivity among its sizable global team, enabling them to experiment and embrace opportunities. Genpact transforms a client's vision into reality by combining substantial business and industry expertise with innovative and diverse viewpoints. The firm's commitment to innovation involves the utilization of data, tech, and AI services to design, build, and overhaul businesses, thus delivering competitive advantages.
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High quality delivery, value generation beyond cost reduction, digital transformation, advisory excellence, customer centric approach and global scale for delivering services and transformation.
Scalability of model to flex to business needs
Seamless service delivery, Bringing standarization across processes. we are in Top quartile of transformation in RTR. Close collaboration across all levels on strategic initiatives. Operating as an extended team & true partner of our finance organization.
We haven't had any major issues, but any challenging situation was managed very professionally, on time, with a proper action plan and with tight collaboration between the parties.
Attrition in more specialised areas a concern and drain on onshore team for retraining, drive to sell additional products a distraction to the delivery managers who should be focussing on quality of service, employee development focusses more on moving from one service area to another rather than encouraging true SME development - difficult then to retain talent in certain areas.
Need Genpact to quickly bring expertise on issues beyond GP scope for to propose resolution of such challenges. GP should bring in that expertise to solve for the same