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Overview

Service Information on Genpact Finance and Accounting Business Process Outsourcing Services

Updated 13th October 2025

What is Genpact Finance and Accounting Business Process Outsourcing Services?

Genpact Finance and Accounting Business Process Outsourcing Services is a service that enables organizations to optimize and manage their financial operations. The service covers processes such as accounts payable, accounts receivable, general ledger, financial planning and analysis, statutory reporting, and compliance. By leveraging automation, analytics, and process expertise, the service aims to improve efficiency, accuracy, and visibility across finance functions. It addresses business challenges related to cost control, operational scalability, risk management, and regulatory requirements while supporting improved decision-making through enhanced data management and streamlined workflows.

Genpact Finance and Accounting Business Process Outsourcing Services Pricing

Genpact Finance and Accounting Business Process Outsourcing Services typically adopt a pricing model based on the volume of transactions or number of processes handled, with charges depending on the complexity and scale of services delivered. The service may also offer customized pricing contracts tailored to client requirements and scope of work, using fixed fee, per-transaction, or outcome-based cost structures.

Overall experience with Genpact Finance and Accounting Business Process Outsourcing Services

Director of Finance
1B - 3B USD, Healthcare and Biotech
FAVORABLE

“Partnering with Genpact for tech and domain expertise enabled high impact transformation and service delivery”

5.0
Nov 21, 2025
Genpact delivers high quality services by improving process maturity, decision making and consistently exceeding commitments. They are driving value and customer experience for us as a client by running together the digital AI transformation agenda. We leverage their expertise in domain, data tech AI, technology and analytics to achieve our targets. They are very client centric and also help us with strategic advisory.
VP, Finance
3B - 10B USD, Insurance (except health)
CRITICAL

“Scalable Model Addresses Manual Processes Yet Specialized Attrition Remains a Challenge”

3.0
Nov 7, 2025
Capacity source for highly manual processes, allowing higher value add within retained onshore resources,

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Finance and Accounting Business Process Outsourcing

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Logo of Genpact Finance and Accounting Business Process Outsourcing Services

Genpact Finance and Accounting Business Process Outsourcing Services

byGenpact
in Finance and Accounting Business Process Outsourcing
4.6
2026

About Company

Company Description

Updated 7th December 2023

Genpact is a global professional services firm that focuses on delivering outcomes that facilitate business transformations. It builds a culture of entrepreneurship and inclusivity among its sizable global team, enabling them to experiment and embrace opportunities. Genpact transforms a client's vision into reality by combining substantial business and industry expertise with innovative and diverse viewpoints. The firm's commitment to innovation involves the utilization of data, tech, and AI services to design, build, and overhaul businesses, thus delivering competitive advantages.

Company Details

Updated 16th October 2025
Company type
Public
Year Founded
1997
Head office location
New York, United States
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
http://www.genpact.com

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User Sentiment About Genpact Finance and Accounting Business Process Outsourcing Services
Reviewer Insights for: Genpact Finance and Accounting Business Process Outsourcing Services
Performance of Genpact Finance and Accounting Business Process Outsourcing Services Across Market Features

Genpact Finance and Accounting Business Process Outsourcing Services Likes & Dislikes

Like

High quality delivery, value generation beyond cost reduction, digital transformation, advisory excellence, customer centric approach and global scale for delivering services and transformation.

Like

Scalability of model to flex to business needs

Like

Seamless service delivery, Bringing standarization across processes. we are in Top quartile of transformation in RTR. Close collaboration across all levels on strategic initiatives. Operating as an extended team & true partner of our finance organization.

Dislike

We haven't had any major issues, but any challenging situation was managed very professionally, on time, with a proper action plan and with tight collaboration between the parties.

Dislike

Attrition in more specialised areas a concern and drain on onshore team for retraining, drive to sell additional products a distraction to the delivery managers who should be focussing on quality of service, employee development focusses more on moving from one service area to another rather than encouraging true SME development - difficult then to retain talent in certain areas.

Dislike

Need Genpact to quickly bring expertise on issues beyond GP scope for to propose resolution of such challenges. GP should bring in that expertise to solve for the same

Recommended Gartner Insights

  • Critical Capabilities for Finance and Accounting Business Process Outsourcing
  • Magic Quadrant for Finance and Accounting Business Process Outsourcing

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Genpact Finance and Accounting Business Process Outsourcing Services Reviews and Ratings

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1. EXL Finance and Accounting Business Process Outsourcing Services
4.6
(84 Ratings)
Logo of Accenture Finance and Accounting Business Process Outsourcing Services
2. Accenture Finance and Accounting Business Process Outsourcing Services
4.5
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Logo of Capgemini Finance and Accounting Business Process Outsourcing Services
3. Capgemini Finance and Accounting Business Process Outsourcing Services
4.3
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View All Alternatives
Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Director of Finance
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Partnering with Genpact for tech and domain expertise enabled high impact transformation and service delivery

    5.0
    Nov 21, 2025
    Genpact delivers high quality services by improving process maturity, decision making and consistently exceeding commitments. They are driving value and customer experience for us as a client by running together the digital AI transformation agenda. We leverage their expertise in domain, data tech AI, technology and analytics to achieve our targets. They are very client centric and also help us with strategic advisory.
  • Director of Finance
    10B+ USD
    Consumer Goods
    Review Source

    Genpact as a Partner drive zero surprise operations, with full focus on bringing and recommending best from the industry to transform our processes

    5.0
    Nov 20, 2025
    Seamless global delivery of the Outsourced activities enabling our retains team to focus on value added activities. More than 50% standardized process across Genpact scope. Global COE's created for Key processes. 100% touchless reporting in FP&A. AI/ML Solution on automation for creation & parking of Manual Journal entries first in the industry.
  • Finance Associate
    1B-10B USD
    Retail
    Review Source

    Seamless integration with Genpact to enhance Finance Operations

    5.0
    Nov 9, 2025
    Working with Genpact has been a highly collaborative and professional experience. Their team consistently demonstrates strong domain expertise and a proactive approach to problem solving, which has helped to streamline some of our finance processes. Communication has been clear and timely, and they have shown flexibility in adapting to our evolving business needs. This level of responsiveness has contributed to building trust and a positive working relationship
  • Director of Finance
    1B-10B USD
    Manufacturing
    Review Source

    Great operational processes and transition team

    5.0
    Dec 1, 2025
    We are still in set-up and process transition mode, so it's hard to fully evaluate some of the capabilities as we are not fully live. I have worked with Genpact across 2 companies and continue to find that they bring deep domain expertise in finance and accounting, along with being accommodating & easy to collaborate with.
  • GLOBAL SENIOR SOURCING MANAGER
    10B+ USD
    Consumer Goods
    Review Source

    Genpact Demonstrates Long Term Partnership and Relationship Focus Underpinned by Delivery

    5.0
    Jan 21, 2026
    Genpact have been a great Strategic Partner when it comes to BPO and Transformation. Their Leadership in Sales and Solutioning work well in tandem with their Transition and Service Delivery teams to deliver an outstanding service at great value. They take time to understand our needs as a client and work in partnership and collaboration with us to address them.
...
Showing Result 1-5 of 98

4.6

(98 Ratings)

Rating Distribution

5 Star
61%
4 Star
32%
3 Star
6%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Planning & Transition

4.6

Delivery & Execution

4.5

Service Capabilities

4.5