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Product Information on Exotel
Updated 4th July 2024
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Overall experience with Exotel
It Manager
<50M USD, IT ServicesFAVORABLE
“AI Chat Platform Simplifies Inbound Call Analysis to fullfill cutomers needed”
Best software for AI chat platform to handle customer complain
Sr. Operations Manager
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“A good telephony service when the scope of service is limited to India”
A good and affordable telephony service for Indian customers. The scope is limited to Indian telephony services and is not viable for international calling. Lacks a ticketing system which would have really enhanced the use case more.
About Company
Company Description
Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.
Company Details
Company type
Private
Year Founded
2011
Head office location
Bangalore, India
Number of employees
1001 - 5000
Website
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- It Manager<50M USDIT ServicesReview Source
AI Chat Platform Simplifies Inbound Call Analysis to fullfill cutomers needed
Best software for AI chat platform to handle customer complain - Engineering Manager50M-1B USDFinance (non-banking)Review Source
Reliable Platform and Well-Documented APIs Offset Limited Reporting Capabilities
My Overall experience has been very satisfactory. The platform is very stable and reliable for most of our usecases, and support has been responsive when required. The core functionality works well and is dependable. - Product Manager50M-1B USDRetailReview Source
Exotel’s services enables faster number allocations with a great on-call support.
We are using Exotel's services for our hyperlocal orders utilising their number masking and virtual number allocation services. Happy with the way the team executes and implements these services in quick time. Post-launch support has also been good. - IT Manager1B-10B USDBankingReview Source
Exotel Team Provides Prompt Assistance and Readily Addresses Product-Related Queries
Exotel team is supportive and gives quick attention to any queries. - Manager, Human Resources10B+ USDBankingReview Source
Positive Experience Reported With Exotel’s Customizable and Easy-to-Use Features
The experience with Exotel has been good. We appreciate the level of customization they do as per the different client requirements.
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