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Overall experience with Exotel
“Reliable Platform and Well-Documented APIs Offset Limited Reporting Capabilities”
“A good telephony service when the scope of service is limited to India”
About Company
Company Description
Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.
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Exotel Reviews and Ratings
- Engineering Manager50M-1B USDFinance (non-banking)Review Source
Reliable Platform and Well-Documented APIs Offset Limited Reporting Capabilities
My Overall experience has been very satisfactory. The platform is very stable and reliable for most of our usecases, and support has been responsive when required. The core functionality works well and is dependable.
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