Overview
Product Information on Exotel
Updated 4th July 2024
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Overall experience with Exotel
Engineering Manager
500M - 1B USD, Finance (non-banking)FAVORABLE
“Reliable Platform and Well-Documented APIs Offset Limited Reporting Capabilities”
My Overall experience has been very satisfactory. The platform is very stable and reliable for most of our usecases, and support has been responsive when required. The core functionality works well and is dependable.
Sr. Operations Manager
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“A good telephony service when the scope of service is limited to India”
A good and affordable telephony service for Indian customers. The scope is limited to Indian telephony services and is not viable for international calling. Lacks a ticketing system which would have really enhanced the use case more.
About Company
Company Description
Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.
Company Details
Company type
Private
Year Founded
2011
Head office location
Bangalore, India
Number of employees
1001 - 5000
Website
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- Engineering Manager50M-1B USDFinance (non-banking)Review Source
Reliable Platform and Well-Documented APIs Offset Limited Reporting Capabilities
My Overall experience has been very satisfactory. The platform is very stable and reliable for most of our usecases, and support has been responsive when required. The core functionality works well and is dependable. - Product Manager50M-1B USDRetailReview Source
Exotel’s services enables faster number allocations with a great on-call support.
We are using Exotel's services for our hyperlocal orders utilising their number masking and virtual number allocation services. Happy with the way the team executes and implements these services in quick time. Post-launch support has also been good. - Cultural And Media Actions Officer50M-1B USDMiscellaneousReview Source
Smooth Communication With Exotel
Exotel enhances communications and improves the way we communicate/support our customers. It simplifies customer communications and ensures amazing support thanks to conversation AI features and ease of customization. - Senior Software Engineer50M-1B USDReal EstateReview Source
Cloud Telephony Service Integrates Effectively With CRM Platforms
Overall, exotel service is a very good choice for both generic and customized crm solutions. - Head of Technical Account ManagementGov't/PS/EdEducationReview Source
A Deep Dive into This Product's Remarkable Efficiency
The product is user friendly and is very efficient to use. Hardly any down time
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