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  3. EY CRM and Customer Experience Implementation Services
Logo of EY CRM and Customer Experience Implementation Services

EY CRM and Customer Experience Implementation Services

byEY
in CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
4.6

Overview

Service Information on EY CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is EY CRM and Customer Experience Implementation Services?

EY CRM and Customer Experience Implementation Services is a service designed to assist organizations in deploying and optimizing customer relationship management platforms and processes. The service provides advisory, integration, and support for configuring CRM systems to align with business objectives, streamline customer data management, and improve organizational workflows. It aims to address challenges related to fragmented customer information, insufficient analytics, and inefficient engagement across sales, service, and marketing channels. This service focuses on enhancing the customer experience by enabling better data-driven decision-making, personalized interactions, and channel integration.

EY CRM and Customer Experience Implementation Services Pricing

EY CRM and Customer Experience Implementation Services are offered through a customized pricing model that typically depends on the scope of the service, the complexity of implementation, and client requirements. Service fees may be structured as fixed-price engagements, hourly rates, or project-based pricing, reflecting the scale and duration of the consulting and integration activities delivered.

Overall experience with EY CRM and Customer Experience Implementation Services

Senior Professional
30B + USD, Consumer Goods
FAVORABLE

“Humble with brilliant”

5.0
Jan 6, 2021
I have an experienced to EY a few projects so far and I felt that they have good talents and good understanding what they have to do whichever they got a project. Specifically they have a specialties regarding PMO(Project Management Operation) role most among a variety of services they have.
Business Analyst
250M - 500M USD, Finance (non-banking)
CRITICAL

“EY customer experience consulting and implementation services review”

3.0
Jan 9, 2019
EY is a one of the best consulting companies and deliver quality solutions for the client's problems.They deliver quality solutions which are sustainable and highly customized as per client's problem statement.

About Company

Company Description

Updated 25th July 2024

EY concentrates its efforts on improving the mechanisms of the working world by supporting the creation of enduring value for multiple stakeholders. Fueled by data and technology, EY's internationally dispersed teams facilitate the growth, transformation, and operation of client businesses by providing assurance services. With a multidisciplinary approach encompassing assurance, consulting, law, strategy, tax, and transactions, EY professionals strive to devise innovative solutions for today's intricate global concerns by asking perceptive questions.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1989
Head office location
London, United Kingdom
Number of employees
10001+
Website
http://www.ey.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

EY CRM and Customer Experience Implementation Services Reviews and Ratings

4.6

(32 Ratings)

Rating Distribution

5 Star
59%
4 Star
38%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Planning & Transition

4.3

Delivery & Execution

4.3

Integration & Deployment

4.5

Service & Support

4.8

Service Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Senior Professional
    10B+ USD
    Consumer Goods
    Review Source

    Humble with brilliant

    5.0
    Jan 5, 2021
    I have an experienced to EY a few projects so far and I felt that they have good talents and good understanding what they have to do whichever they got a project. Specifically they have a specialties regarding PMO(Project Management Operation) role most among a variety of services they have.
  • Head Of DesignOps
    10B+ USD
    Banking
    Review Source

    Great partners to learn from and collaborate with

    5.0
    Jan 13, 2021
    They understand the root purpose of the work we need to undertake which means that they saw beyond the 'letter of the brief' and through into the impact we want to have through the work. This comes out in the quality of the thinking and analysis put into final outputs and in the way in which the work is delivered. Partnering and levelling us up as clients not just handing over a completed brief.
  • Global Leader - Partner & Merchant Sales Ops
    10B+ USD
    Banking
    Review Source

    A Partner for the Long Term

    5.0
    Jan 5, 2021
    EY works to drive a long term relationship and value proposition. We are constantly collaborating to determine where we can spend our precious time and capital to drive real value.
  • Director
    10B+ USD
    Banking
    Review Source

    CX Capability Build

    5.0
    Jan 6, 2021
    Outstanding. Trusted, go-to partner. First class expertise, support and service. Commendable ability to leverage the breadth of EY / EY offerings to provide the most value adding support model.
  • Digital Marketing
    10B+ USD
    Consumer Goods
    Review Source

    The best partner of digital transformation era

    5.0
    Dec 23, 2020
    Excellent Partner to lead digital transformation. Full of experience and passion in digital and industry.
Showing Result 1-5 of 30

Recommended Gartner Insights

  • Critical Capabilities for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
  • Magic Quadrant for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
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Reviewer Insights for: EY CRM and Customer Experience Implementation Services
Performance of EY CRM and Customer Experience Implementation Services Across Market Features

EY CRM and Customer Experience Implementation Services Likes & Dislikes

Like

Product management. When we start a project, normally we faced the hard time to balance among schedule, budget and quality. However, every time they do that thing well, not to consume any specific elements.

Like

The thing which i liked the most about their service is that they pose more focus towards research part and bring fore the best possible solution to the pertaining problem which is easy to implement,cost effective and highly customized.

Like

The high-quality of thinking, the practical application of experience and theory and the explicit care to leave us as a client 'more capable' than before the engagment... not just giving us a project deliverable.

Dislike

Regarding project which joins a variety of agencies, each agency has their own responsibilities and SoWs. But sometimes EY do more jobs even that is from other's responsibility to meet the due date. Take more responsibiltiies make more risks from time to time.

Dislike

The thing which i liked the least about them is that they take too much time to complete a project which sometimes makes to difficult for the client to compete in the market.

Dislike

Nothing particular comes to mind