Overview
Product Information on Fin AI Agent
What is Fin AI Agent?
Fin AI Agent Pricing
Overall experience with Fin AI Agent
“Support Workflow Streamlined by Automated Answers to Common Onboarding Questions”
About Company
Company Description
Intercom is an AI company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, an AI Agent for customer service, with the next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Fin AI Agent
Fin AI Agent Likes & Dislikes
It makes it simple to find out the details of what I'm looking for. We also use this as a support agent for customers who are onboarding and need answers quickly without jumping to a support agent. It's saved us a ton of time with backend support making it easier for our engineers to work on making the product better instead of answering simple questions.
Automation, of course, AI chatbots and knowledge center.
There are times that if you don't ask the question in the right way, it doesn't give a perfect answer. It always tries to provide something of value though that helps you ask the question in a better way.
Lack of CRM Functionality, no Polish helpline number and limited customization in reporting
Top Fin AI Agent Alternatives
Peer Discussions
Fin AI Agent Reviews and Ratings
- Senior Account Executive<50M USDSoftwareReview Source
Support Workflow Streamlined by Automated Answers to Common Onboarding Questions
I've used this multiple times in my role within sales at my org to help me understand the more technical aspects of the product. If I don't know a specific resolution of a camera, or how much bandwidth our servers pull, I use Fin to get me the answer quickly. - Customer Success Manager<50M USDServices (non-Government)Review Source
Intercom: A Boon for Customer Communication and Support
Intercom is a great tool for communicating with customers, sharing educational content and managing support interactions.