• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Fin AI Agent
Logo of Fin AI Agent

Fin AI Agent

byFin
in
4.2
Market Presence: Conversational AI Platforms, Conversational Marketing Solutions

Overview

Product Information on Fin AI Agent

Updated 12th June 2026

What is Fin AI Agent?

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Fin can automate tasks such as refunds, transaction disputes, and technical troubleshooting. The product includes no-code configuration tools that allow teams to manage workflows and responses without engineering support. Fin works with any helpdesk platforms including Salesforce, HubSpot, and Freshdesk without requiring migration. Fin provides tools to analyze, train, test, and deploy Fin across customer communication channels. The product can engage website visitors by answering questions about pricing, products, and features, and can guide customers to next steps such as booking meetings, starting trials, or connecting with sales teams.

Fin AI Agent Pricing

Fin offers outcome-based pricing starting at $0.99 per outcome, with charges applied when Fin successfully completes a customer interaction or workflow. Pricing options are available for customer service and sales use cases, with plans designed for teams of different sizes and support volumes. Fin also offers a free trial for eligible customers.

Fin AI Agent Product Images

Fin Procedures
Fin Procedures
Fin works across every channel
Fin works across every channel
Fin
Fin

Overall experience with Fin AI Agent

Vp, Customer Success
50M - 250M USD, Software
FAVORABLE

“Scaling Customer Support Without Increasing Headcount Using Fin AI Integration”

5.0
Feb 19, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 26th May 2026

Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.

Company Details

Updated 26th May 2026
Company type
Private
Year Founded
2011
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
https://fin.ai/

Do You Manage Peer Insights at Fin?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Fin AI Agent Alternatives

Logo of HubSpot Marketing Hub
1. HubSpot Marketing Hub
4.4
(63 Ratings)
Logo of Conversica
2. Conversica
4.5
(44 Ratings)
Logo of Tidio
3. Tidio
4.5
(27 Ratings)
View All Alternatives

Peer Discussions

Fin AI Agent Reviews and Ratings

4.2

(5 Ratings)

Rating Distribution

5 Star
20%
4 Star
80%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Vp, Customer Success
    50M-1B USD
    Software
    Review Source

    Scaling Customer Support Without Increasing Headcount Using Fin AI Integration

    5.0
    Feb 19, 2026
    We have been Intercom customers for 6+ years and a Fin AI customer for about a year. It has dramatically changed how we manage our support experience with customers. We went from hiring people who manage tickets to hiring people who manage agents who hire people.
  • Vp, Customer Success
    50M-1B USD
    Software
    Review Source

    Scaling Customer Support Without Increasing Headcount Using Fin AI Integration

    5.0
    Feb 19, 2026
    We have been Intercom customers for 6+ years and a Fin AI customer for about a year. It has dramatically changed how we manage our support experience with customers. We went from hiring people who manage tickets to hiring people who manage agents who hire people.
  • Read All 5 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Fin AI Agent

Fin AI Agent Likes & Dislikes

Like

It is easy to set up and administer and has helped us scale our support volume without the need to scale support headcount and knowledge like the pre GenAI world required. So far our Agent CX scores are in the 90's giving us high confidence in the quality and the customer experience.

Like

It is easy to set up and administer and has helped us scale our support volume without the need to scale support headcount and knowledge like the pre GenAI world required. So far our Agent CX scores are in the 90's giving us high confidence in the quality and the customer experience.

Like

It is easy to set up and administer and has helped us scale our support volume without the need to scale support headcount and knowledge like the pre GenAI world required. So far our Agent CX scores are in the 90's giving us high confidence in the quality and the customer experience.