Every company has their good and bad days, but Five9 is truly a partner to help you through the bad days and make the good days even better! Their Technical Account Manager team has truly incredible talent that stands beside you and helps you do what you need to do. They are responsive and work with you to make your environment the best it can be! The implementation was a little rocky but that was years ago and with different team members. Our representative, is truly a partner to us, and we have mentioned on several occasions that we consider him to be an honorary member of our team at our company because of how dedicated and reliable his support is for us. Working with Five9 has been an incredible experience for us as a company and they continue to work with us through our projects today!

The support team is very responsive in addressing issues, however they are very poor at diagnosing and resolving these issues. We have had consistent problems with audio quality and reliability with Five9. Over the course of 4 weeks, we documented over 200 incidents with reliability in voice quality and reliability with implementation. The flexibility with programming the system has some benefits, but it also has some massive oversights such as recording options. In order to create options for customers that don't record calls to meet GDPR requirements, you need to create separate call campaigns. You don't have the ability to assign ANIs for individuals or teams, so agents on separate teams will need to manually select that campaign every time they make a manual outbound call.