I love the dependability overall and the service we receive from our TAM is amazing.
The service and help provided by our Technical Support Manager. The Automated Schedule Attendance Monito in the WFM product. Seamless process to publish forecasts within the WFM product.
I enjoy most that the product keeps evolving
1. Reporting - We have to deal with 3rd party transfers and call back calculations. 2. Virtual Observer - Not always user-friendly. 3. Cannot have multiple Sign-Ons and/or work on different devices to view the queue. 4. Agents should automatically be able to view their full team and Queue without needing another application/dashboard.
Product features in the WFM tool do not actual works as designed, and using technical support to resolve issues is cumbersome and sometimes there is no resolve.
Like many companies the pace of innovation but it is good to see how fast new things are coming
