Director of Real Estate
1B - 3B USD, BankingFAVORABLE
“Key partner for today and the future”
Strong partners and always available to help us understand the product
Overview
Overall experience with Five9 Intelligent CX Platform
Manager
250M - 500M USD, Consumer GoodsCRITICAL
“Five9 WEM platform has unforeseen pitfalls.”
Overall experience has been average, from the WFM product to general technical support team and working with our assigned technical support manger has been average at best.
About Company
Company Description
PanTerra Networks is a unified communications provider that delivers secure, cloud-based solutions for businesses of all sizes. Its flagship product, Streams, combines voice, video, messaging, collaboration, and file sharing into a single platform designed to support remote and hybrid work environments. PanTerra’s solutions include features such as integrated softphone, mobile apps, contact center tools, AI-driven virtual assistants, call recording, CRM and app integrations, and real-time analytics. The platform supports omnichannel communications and allows for flexible configuration to meet specific business needs. With a focus on uptime, security, and scalability, PanTerra Networks offers organizations a reliable way to manage communications and streamline workflows across distributed teams.
Company Details
Year Founded
2001
Head office location
San Jose, United States
Number of employees
201 - 500
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- Director of Real Estate1B-10B USDBankingReview Source
Key partner for today and the future
Strong partners and always available to help us understand the product - MANAGER, CUSTOMER SERVICE AND SUPPORT50M-1B USDEnergy and UtilitiesReview Source
Service Quality High Despite Complicated Reporting and Limited Device Accessibility
Awesome implementation process, and Five9 service is second to none. My only minor complaint would be that working with reporting and Virtual Observer with all the applications is not always user-friendly. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDInsurance (except health)Review Source
Enhancing Customer Interaction with Efficient Call Trackers
Easy to reach customers and save customers information for future calls. - SYSTEMS ADMINISTRATOR50M-1B USDHealthcare and BiotechReview Source
Five9 and our TAM have helped increased every piece of our Call Center!
Five9 is the best in class call center software that we chose based on its flexibility and useability across our organization. Our TAM has been a wonderful resource and absolutely one of the best TAMs i have experienced in my nearly 10 years of working with Five9! - Operations Manager50M-1B USDHealthcare and BiotechReview Source
Advanced IVR Features Enhance Transparency and Service Quality
Implementation and development was easy. Communication with our TASM has been great and we get great response time. There have been minimal (if any) service disruptions)
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