Overview
Product Information on Genesys Cloud CX
What is Genesys Cloud CX?
Genesys Cloud CX Pricing
Overall experience with Genesys Cloud CX
“Super Reliable Platform for CX use”
“Still needs work but a significant scope for use cases”
Badges
Contact Center as a Service
About Company
Company Description
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Genesys Cloud CX
Deciding Factors: Genesys Cloud CX Vs. Market Average
Performance of Genesys Cloud CX Across Market Features
Genesys Cloud CX Likes & Dislikes
It's cloud-based so you don't really need to install any software. There are lots of ways you can configure the view of the Genesys Phone System i.e. for Agents, Supervisors and Semi Admins. I was surprised with how easily I was able to create different dashboards which are live and can be seen by agents as well, which gives a lot of real time data as per our needs.
It has a lot of scope for use cases
live reporting, easy to admin and good service overall. Implementation was easy and painless. I recommend knowing your objectives and all that you need to get from the tool. know how you interact with customers and evaluate reporting and IVR improvements that you can do during implementation.
The call bridging system is complex to configure (this is inside the incoming call flow creation) at times when you have like 20-30 routes creation it can be a complex issue. The pricing at scale for CX Cloud Interactive license is pretty high.
It is very clunky and quite obtuse to use
Road Maps updates updates emails overall is all good - just can improve on those deliveries
Top Genesys Cloud CX Alternatives
Peer Discussions
Genesys Cloud CX Reviews and Ratings
- IT Infrastructure Engineer<50M USDEnergy and UtilitiesReview Source
Super Reliable Platform for CX use
Genesys cloud is by far the best cloud-based IP phone system with ease of user interface and has next to no down time. - WFM AND REAL TIME OPERATION MANAGER50M-1B USDManufacturingReview Source
Live Reporting and Monitoring: Assessing Utility for Optimal Communication
provided complete and good management for our daily interactions over the phone/emails/chat. Provide good reporting and live monitoring. easy to create an admin team to manage queues and users. - Data and Analytics Manager<50M USDRetailReview Source
Effortless Use: Unveiling Self-Generating Workplans
love the friendly and easy use of the software. training are well set up and training structure that allow you to follow with ease and start implementing - LEAD ENGINEER1B-10B USDMiscellaneousReview Source
Genesys a truly cloud based contact center solution
Genesys provides a world-class contact center suite most of the contact center technologies could be achieved out of the box. - UNKNOWNTITLE50M-1B USDHealthcare and BiotechReview Source
Reliable data and easy communication
We now have accurate productivity statistics and technology that can keep up with our team