Overview
Product Information on Gong
What is Gong?
Gong Pricing
Overall experience with Gong
“Timestamped Answers and Automatic Research Streamline Calls with Minor Annoyances”
“Integration With SFDC Praised, While Summary Accuracy Remains a Key Issue”
About Company
Company Description
The Gong Reality Platform™ autonomously empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform captures and analyzes. Gong then delivers insights at scale, enabling revenue and go-to-market teams to determine the best actions for repeatable winning outcomes.
Company Details
Do You Manage Peer Insights at Gong?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Gong
Deciding Factors: Gong Vs. Market Average
Performance of Gong Across Market Features
Gong Likes & Dislikes
I really love the fact that I can go in and ask a question about any call and Gong will have the answer for me with a direct timestamp for where it found said answer - for example, I can ask Gong AI if the client had any hesitations when I brought up the price and it will provide me with all of the possible hesitations despite never using the word 'hesitation' in the call. I also love the follow-up email generator and the ability to specify if it needs to be more action-oriented. I also love the pre-call research function.
1. The UX is intuitive 2. I like the integration with SFDC so Gong calls are part of the customer or partner record 3. Automation for sharing is very convenient
Gong's ability to have all my calls automatically recorded, transcribed, and stored means I don't have to worry about note taking mid-call or forgetting important followup details after a busy day. The email follow-up feature has saved me several hours every week since it pulls together follow-ups with clear next steps. Having the ability to quickly revisit a call or ask Gong's AI for summaries and insights makes prep for client meetings and meeting deliverables much simpler. I'm also a fan of Gong's ease of use and intuitive UI. Between integrating it with Zoom and using custom trackers / scorecards, it has helped up-skill our workflow significantly. Customer support on this front has been very helpful, allowing us to roll out the integration across our entire sales organization quickly.
One of the things that can be irksome to myself and my clients is that the Gong call recorder will announce itself despite having been on the call for several minutes and it will often times interrupt someone that was talking. When it interrupts a client, that can be unprofessional and rude. I also wish the follow-up email generator had the ability to have more robust emails. I can only think of those two negatives!
1. The accuracy of the summaries and action items 2. The dependency on the hosts to admit the Gong agent
The only minor gripe is that the platform could use more integration options tailored to how we track certain account-specific workflows, like our life stages framework. That said, the Gong team has been open to feedback and ideas for innovation, so I'm optimistic these tweaks will come over time.
Top Gong Alternatives
Peer Discussions
Gong Reviews and Ratings
- Business Development Associate50M-1B USDSoftwareReview Source
Timestamped Answers and Automatic Research Streamline Calls with Minor Annoyances
Gong is such a low-maintenance tool that I can set it up to work exactly how I need it to. It automatically records all of my calls so I can review them, provides a robust breakdown of all previous interactions so I don't have to spend a lot of time doing research before my calls, and gives a great breakdown of the call I just had so I can follow up with the client in a seamless way. It really acts like an assistant for me so I can spend my time on revenue-generating activity. - Business Development Associate10B+ USDRetailReview Source
Gong makes sales calls easier and delivers insights for better results
Gong makes sales calls easier and delivers insights for better results - Director of Sales50M-1B USDSoftwareReview Source
The Right Mix of Detail, Insight, and Interactivity Can Unlock Potential for Go-To-Market Teams
Gong gives us insights that turn the art of conversation into a science, we use the tool throughout our go-to-market approach and often rely on it as a mechanism to onboard new hires and ramp them faster. - Director of Operations<50M USDSoftwareReview Source
Streamlined Onboarding and Comprehensive Training Facilitate Fast Platform Adoption
The overall experience has been positive and streamlined. Onboarding was smooth, with a dedicated Pro Team member to guide and answer questions. The interface is intuitive and user-friendly, with tool tips throughout to help aid quick adoption across our organization. Customer support has been responsive and helpful whenever we've encountered issues or had questions. - BUSINESS DEVELOPMENT ASSOCIATE50M-1B USDSoftwareReview Source
Effective tool for us, with a few minor tweaks that could make it even better
Gong has been an excellent tool for reviewing customer conversations. I often don't have to rewatch a full call because of all the shortcuts Gong provides! This allows me to quickly get the info needed, while also accumulating lots of great insights across all my calls.