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  3. Google Chat
Logo of Google Chat

Google Chat

byGoogle
in
4.5
2025
Market Presence: Meeting Solutions, Workstream Collaboration

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Google Chat Pricing

Google Chat software uses a pricing model that is included as part of Google Workspace subscriptions. The software is available in various Google Workspace plans, each offering access to Chat along with other tools at tiered monthly per-user rates. There is no standalone pricing available for Google Chat software outside these suite-based subscription models.

Overall experience with Google Chat

Staffing Specialist Remote Recruiter
50M - 250M USD, Construction
FAVORABLE

“Accessible Messaging Across Devices With Limited Color And Sound Personalization”

5.0
Jan 12, 2026
I love how I can have everyone within our company that I need to shoot quick messages to in one place without having to create multiple emails and threads
PRODUCT DESIGNER
<50M USD, Software
CRITICAL

“Google Chat: Basic Tool”

3.0
May 15, 2025
I would say that Google chat is okay for some quick messages and works quite nicely since it's tied into Gmail and the rest of your workspace. I use it mostly for short updates or checking in with colleagues if necessary. It is convenient to not have to switch platforms. That said, it feels pretty basic compared to some of the other chat tools. It gets the job done, but there is definitely room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Google Chat
Reviewer Insights for: Google Chat
Deciding Factors: Google Chat Vs. Market Average
Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

Like

I like how this is linked to our professional email and accessible thru computer, mobile and laptop

Like

Simple and integrated

Like

Calendar blocking feature is good. Drive access is useful. Slight touch of innovative features and extensions. 'Polly activity' is one of the innovative ways to keep the meeting lively and engaging. Host controls are effective and useful. I have seen my clients use Figma as an add on to develop a product and marketing in a collaborative way. Captioning feature has helped a lot as sometimes the audio and video are not in sync but we can always read the captions and the loss of data is compensated.

Dislike

The only negative I could say is that it could use more color options as well as sounds for specific people and/or groups

Dislike

One thing I don't like so much is the lack of clarity around threads. So, conversations can sometimes feel a bit disjointed, especially in group chats. If someone replies in a thread, it can be easy to miss. I would say it does not feel like the most flexible tool.

Dislike

The video and audio is not in sync sometimes. There is this redundant screen while screen sharing/presenting.

Top Google Chat Alternatives

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Peer Discussions

Google Chat Reviews and Ratings

Showing data for 2535 ratings and reviews for Meeting Solutions market. View all 2720 ratings and reviews across markets for a complete picture.

4.5

(2535 Ratings)

Rating Distribution

5 Star
53%
4 Star
40%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Staffing Specialist Remote Recruiter
    50M-1B USD
    Construction
    Review Source

    Accessible Messaging Across Devices With Limited Color And Sound Personalization

    5.0
    Jan 12, 2026
    I love how I can have everyone within our company that I need to shoot quick messages to in one place without having to create multiple emails and threads
  • MANAGER OF IT SERVICES
    50M-1B USD
    Banking
    Review Source

    Navigating the Innovative Extensions and Features of Google Meeting Service

    5.0
    Dec 1, 2025
    is a good meeting service developed by Google. It's pretty basic and easy to use with all the necessary controls and functions added. Professionally, this was my first exposure to meeting services and nothing more has evolved since then. I am fairly satisfied with it.
  • PROJECT LEADER - GLOBAL REGULATORY AFFAI
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Effortless Communication and Collaboration Features Enhance Google Chat for Workgroups

    5.0
    Oct 7, 2025
    I love Google chat because it works brilliantly for internal team communication and allows you to share files and you can easily start a google meeting from the chat option. I also like the fact that I can quickly ask a question even if the person I'm messaging is in a meeting.
  • MANAGER OF IT SERVICES
    <50M USD
    Real Estate
    Review Source

    Initial Configuration Issues Impacted Integration With Third Party Telco Providers

    5.0
    Sep 16, 2025
    Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
  • Associate
    Gov't/PS/Ed
    Education
    Review Source

    Great product to keep everyone connected

    5.0
    Dec 9, 2025
    Very easy to use, immediate notifications of chats, accessiblity
...
Showing Result 1-5 of 2570

Recommended Gartner Insights

  • Market Guide for Meeting Solutions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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