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  1. Home
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  3. Google Chat
Logo of Google Chat

Google Chat

byGoogle
in
4.5
2025
Market Presence: Meeting Solutions, Workstream Collaboration

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Google Chat Pricing

Google Chat software uses a pricing model that is included as part of Google Workspace subscriptions. The software is available in various Google Workspace plans, each offering access to Chat along with other tools at tiered monthly per-user rates. There is no standalone pricing available for Google Chat software outside these suite-based subscription models.

Overall experience with Google Chat

MEDIA BUYER
250M - 500M USD, Media
FAVORABLE

“Search and Chat Benefit Teams but External Account Integration Needs Improvement”

5.0
Oct 17, 2025
We used Google workspace and even though it is embedded in the infastructure, it's a great tool. Also think the search function is helpful.
Label Specialist
1B - 3B USD, Media
CRITICAL

“Great solution, slight room for improvement!”

3.0
Dec 16, 2024
Overall great service, but has its downsides of course. Application is bulkier than expected, and feels hungry on RAM from time to time. Feels not compatible with Firefox especially.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions
2024
For Market:
Workstream Collaboration

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Google Chat
Deciding Factors: Google Chat Vs. Market Average
Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

Like

It's great in platform chat feature while using gmail. I am not switching platforms to continue to communicate with the team.

Like

Slick interface definitely! User experience is definitely thought of. Also looks prettier overall compared to the competitors.

Like

Seamless integration with Google Workspace. A user-friendly platform, great and effective communication with the teams and organization and the mobility capacity since is available in android and iOS.

Dislike

Sometimes I feel like the notifications can get buried or be inconsistent. And pretty clunky when trying to bring in external non Google accounts.

Dislike

We are having an issue with images sent through G-Chat cannot be previewed. This is unsolved for a while. Also integration to Google Calendar and Meet are slower than expected.

Dislike

Inconsistent notifications since it creates a delay in communication and the limited file sharing capabilities.

Top Google Chat Alternatives

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4.6
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4.4
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Peer Discussions

Google Chat Reviews and Ratings

Showing data for 185 ratings and reviews for Workstream Collaboration market. View all 2721 ratings and reviews across markets for a complete picture.

4.5

(185 Ratings)

Rating Distribution

5 Star
55%
4 Star
36%
3 Star
9%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • MEDIA BUYER
    50M-1B USD
    Media
    Review Source

    Search and Chat Benefit Teams but External Account Integration Needs Improvement

    5.0
    Oct 17, 2025
    We used Google workspace and even though it is embedded in the infastructure, it's a great tool. Also think the search function is helpful.
  • HUMAN RESOURCES ASSOCIATE
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Effective Communication Achieved Despite Google Chat’s Limited File Sharing Features

    5.0
    Sep 25, 2025
    It is a robust communication tool, particularly beneficial for my organization, the user friendly platform helps in reaching excellent communication, the features make google chat a valuable asset for the organizations and team members.
  • MANAGER
    <50M USD
    Services (non-Government)
    Review Source

    Overall satisfied

    5.0
    Feb 19, 2025
    Google chat is great! easy to use and customize as a workplace communication solution.
  • SPECIALIST
    <50M USD
    Energy and Utilities
    Review Source

    Google Chat's Simplistic Integration into Google Environment

    4.0
    Feb 5, 2025
    Google Chat has been used in our organization as a secondary chat option. Being integrated in the Google environment, taking it into use was very simple, as it came along with the rest of the Google products. Switching between Google Chat, Gmail, Meet and Huddles works seamlessly. Dividing the sections into direct messages and group chats works well. Google Chat follows the simplistic and intuitive layout of the product family. There are not much extra features compared to competition, but all the basics are there. One annoyance for me is the small size of the presence icon. The GIF section is quite unnecessary in work-related conversation. It would be nice to have more text formatting options. Overall I am happy with the product, even though it doesn't stand out from competition except for the integration with other Google products.
  • AM - HR COMPENSATION AND BENEFITS
    50M-1B USD
    Manufacturing
    Review Source

    Google Chat: A Detailed Look into Features and Lacking Aspects

    5.0
    Jan 29, 2025
    Through Google Chat, you can easily communicate with team members one-on-one or in groups. It also helps to share files, documents and images within chats or conversations. By using Threads, we can maintain context and reduce noise.
...
Showing Result 1-5 of 194

Recommended Gartner Research

  • Market Guide for Workstream Collaboration

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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