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  3. Grayscale Platform
Logo of Grayscale Platform

Grayscale Platform

byGrayscale
in Candidate Relationship Management (CRM) Software
4.2

Overview

Product Information on Grayscale Platform

Updated 13th October 2025

What is Grayscale Platform?

Grayscale Platform is a software designed to facilitate communication between organizations and candidates during the hiring process. The software offers features such as text-based messaging, automation of outreach, scheduling of interviews, and integration with applicant tracking systems. It supports two-way messaging and the ability to set up workflows that can automate status updates and candidate reminders. Grayscale Platform aims to improve recruitment efficiency by reducing manual tasks and enhancing the speed and clarity of communications between recruiters and applicants, addressing challenges related to candidate engagement and time-to-hire during the recruitment process.

Grayscale Platform Pricing

Grayscale Platform is a software that offers subscription-based pricing with different plan tiers based on the features and number of users required Each plan provides access to recruitment engagement tools and is billed on a recurring basis with pricing varying according to organization size and specific usage needs Custom pricing options are available for enterprises with tailored requirements

Overall experience with Grayscale Platform

BUSINESS BANKER
500M - 1B USD, Banking
FAVORABLE

“Intuitive Interface and AI Assistant Highlighted Amid Connectivity Issues on Grayscale”

4.0
Sep 3, 2025
The Grayscale Platform is a very user-friendly platform in regard to hiring and onboarding. It provides time-saving, candidate communication, and automation; while integrating with popular systems such as ATS & Workday.
Head of Data
250M - 500M USD, Banking
CRITICAL

“Extensive Text Automation Features Offset by Complex Configuration Requirements”

3.0
Aug 2, 2025
Great core features but a bit niche and takes a lot of configuration

About Company

Company Description

Updated 7th December 2023

Grayscale is a platform that is specialized in text-based communication and automation, primarily intended to serve the demands of contemporary recruitment teams. Grayscale's solution offers the ability to text candidates and furnish an automated, high touch candidate experience, all within the framework of their existing Applicant Tracking System (ATS). It's also equipped with the capability to be seamlessly integrated with a multitude of applicant tracking systems.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2017
Head office location
Atlanta, United States
Number of employees
11 - 50
Website
https://grayscaleapp.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Grayscale Platform
Deciding Factors: Grayscale Platform Vs. Market Average
Performance of Grayscale Platform Across Market Features

Grayscale Platform Likes & Dislikes

Like

Some key strengths of the Grayscale Platform that I enjoy the most are the Ease of Use & the A.I assistant, Gracie. The interface is intuitive, making it easy to set up and manage workflows, while Gracie keeps automating and repetitive tasks manageable.

Like

Text automation features are extensive

Like

1. Automated candidate communication/workflows 2. Transparent candidate tracking and pipeline visibility 3. Customizable Rules Engine. 4. Integration Capabilities.

Dislike

The Grayscale Platform sometimes has its technical hiccups. Although integration is a big part of the platform, there are often challenges with connectivity when tied to other programs like ATS. The need for advanced or customization features seems to have its gaps on the platform. Confidence in its messaging reliability is something that could be improved.

Dislike

Configuration options are extensive and can be difficult to navigate

Dislike

1. Occasional stability and performance blips. 2. Notification/alerting limitations 3. Lack of depth of native and analytical reporting

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Peer Discussions

Grayscale Platform Reviews and Ratings

4.2

(46 Ratings)

Rating Distribution

5 Star
22%
4 Star
72%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.3

Filter Reviews
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  • BUSINESS BANKER
    50M-1B USD
    Banking
    Review Source

    Intuitive Interface and AI Assistant Highlighted Amid Connectivity Issues on Grayscale

    4.0
    Sep 3, 2025
    The Grayscale Platform is a very user-friendly platform in regard to hiring and onboarding. It provides time-saving, candidate communication, and automation; while integrating with popular systems such as ATS & Workday.
  • CHIEF MARKETING OFFICER
    <50M USD
    Software
    Review Source

    Customizable Workflows Improve Talent Acquisition Amid Stability Challenges on Grayscale

    4.0
    Oct 11, 2025
    Our organization adopted the Grayscale platform as part of a strategic push to modernize talent acquisition, streamline candidate communication, and improve conversion of passive candidates. Over the course of the past 12 months, Grayscale has become a core enabler of our recruitment process.
  • HUMAN RESOURCES
    <50M USD
    Miscellaneous
    Review Source

    Affordable Pricing and Simple Navigation Stand Out During Grayscale Setup

    4.0
    Nov 12, 2025
    Grayscale was very easy to implement when we did not have another communication option. Customer service and set up was great.
  • Manager
    50M-1B USD
    IT Services
    Review Source

    Grayscale Platform Features Automation and Streamlined Communication for Candidate Hiring

    4.0
    Aug 26, 2025
    Grayscale platform is one of the best recruiting and candidate engagement platforms in the market.
  • MANAGER
    50M-1B USD
    Banking
    Review Source

    Platform Offers Intuitive Candidate Onboarding Without Significant Drawbacks Reported

    5.0
    Oct 30, 2025
    Easy to use and intuitive platform for onboarding candidates and communications.
...
Showing Result 1-5 of 46

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