Name: Gupshup Conversation Cloud
Rating: 4.3 (22 reviews)

Overview

Product Information on Gupshup Conversation Cloud

Updated 13th October 2025

What is Gupshup Conversation Cloud?

Gupshup Conversation Cloud is a software designed to facilitate conversational engagement between businesses and their customers across multiple messaging channels. The software enables users to design, deploy, and manage automated chatbots and messaging workflows, supporting both one-way notifications and two-way interactive communication. Features include tools for natural language processing, channel integration, workflow automation, and analytics to optimize conversational experiences. Gupshup Conversation Cloud addresses business needs such as customer support automation, lead generation, order management, and personalized customer engagement, helping businesses manage high volumes of interactions while maintaining service consistency and efficiency.

Overall experience with Gupshup Conversation Cloud

LIFECYCLE & RETENTION MARKETING

Gov't/PS/ED <5,000 Employees, Education

FAVORABLE

“Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations”

4.0

Jan 24, 2025

Gupshup is an exceptional omni-channel platform that has helped us manage customer interactions across multiple channels. Integration with both web and app has been easy making it easier for us to automate conversations across channels. The dashboard has an easy to understand interface giving helpful insights on automated conversations that has helped us optimize better. Overall experience has been great.

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CRITICAL

About Company

Company Description

Gupshup operates as a conversational messaging platform that promotes efficient client interactions. The company provides a carrier-grade platform that integrates a singular messaging API for over 30 channels. The platform also offers a comprehensive toolset to tailor conversational experiences for various needs. Gupshup primarily serves numerous businesses of different sizes across diverse industry verticals in emerging markets. These businesses utilize Gupshup's solutions to create conversational scenarios for marketing, sales, and support. They count on these interactive experiences as a vital component of their endeavors towards effective customer engagement.

Company Details

Company type

Private

Year Founded

2004

Head office location

San Francisco, United States

Number of employees

1001 - 5000

Website

https://www.gupshup.io/

Do You Manage Peer Insights at Gupshup?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Gupshup Conversation Cloud

Gupshup Conversation Cloud Likes & Dislikes

Gupshup is excellent in terms of providing services across conversation platforms such as SMS, WhatsApp and many more. Dashboard is super insightful in terms of customer conversations with great analytics capabilities. Customer service is always very responsive and helpful.

The thing that I like most about Gupshup Conversation Cloud is that it provides service in various different conversation platforms that are commonly used like, whatsapp, messenger, sms, etc. It provides interactive dashboards for various insights about various analytics about the customer interactions. The APIs provided by Gupshup makes setting up a new chatbot easier.

Few things that I like the most about the product or service are: 1. The drag and drop bot creation interface is very good, it just makes it easier for everyone to buidla bot. Sometimes our business team also utilises the same to test a few things on their end. 2. Our company has a huge userbase studying online and raising queries through different platforms (WhatsApp, Telegram etc.), Gupshup helps us with that during the session start time. 3. Our major queries get raised through support tickets, through Gupshup it becomes smoother to divert from bot to agent for complex issues/ queries.

Gupshup can improve their Integration capabilities with CRM platforms as it is a bit complex and requires consistent support and involvement of the technical team. Advanced chatbot customization can sometimes be complex.

The thing that I dislike about Gupshup conversation cloud is that its learning curve. Though a lot of features are provided, the integration steps are difficult to follow. The api documentation feels a little hard and would require some support from the Gupshup team. Making advanced customizations for chatbots is difficult.

Things that I didn't like about this product/ service are: 1. In this world of booming AI, Gupshup still lacks at certain points in terms of it's AI capabilities 2. For CRM, we had to integrate third party tools while other platforms provide native CRM (ex Hubspot) 3. The integration is a bit complex and setting up and managing APIs requires the Developer's involvement way too much

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Gov't/PS/Ed

Education

Review Source

Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations

ASSOCIATE SOFTWARE DEVELOPER

1B-10B USD

Software

Enhancing Customer Interactions with Gupshup's Conversational Interface

Jan 18, 2025

Gupshup Conversation Cloud is great at managing customer conversations across multiple channels. We have integrated it in both the app as well as the website, it makes the automated conversation across various channels a lot easier. It also has a user-friendly dashboard which provides useful insights for the chatbot conversation. My overall experience of using Gupshup has been quite good.

Product Manager

Exploring the Efficacy of Gupshup in Managing Customer Queries

Dec 20, 2024

Overall experience with Gupshup has been good. I have experience working with other platforms, somewhere it feels like those are better while majorly for the current firm gupShup solves majority of the problems and helps in different tasks.

VP, Digital Marketing

<50M USD

Banking

Advanced Tech Stack Facilitates Maximum Run Time

Dec 5, 2024

Tool provides a promising outlook on addressing challenges like two-way conversation and end-to-end user journey from chatbot to other communication channels while giving a unified experience

VP, DIGITAL PRODUCTS

Exploring Rich Conversational Experiences Over Popular Chat Platforms

5.0

Dec 21, 2024

We can create rich conversational experience over various chat platforms like Whatsapp, social media and web/app

Gupshup Conversation Cloud

Overview

Product Information on Gupshup Conversation Cloud

What is Gupshup Conversation Cloud?

Gupshup Conversation Cloud Pricing

Overall experience with Gupshup Conversation Cloud

“Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Gupshup Conversation Cloud

Gupshup Conversation Cloud Likes & Dislikes

Top Gupshup Conversation Cloud Alternatives

Peer Discussions

Gupshup Conversation Cloud Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Gupshup Conversation Cloud Likes & Dislikes

Top Gupshup Conversation Cloud Alternatives

Gupshup Conversation Cloud Reviews and Ratings

Gupshup Conversation Cloud

Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations

Enhancing Customer Interactions with Gupshup's Conversational Interface

Exploring the Efficacy of Gupshup in Managing Customer Queries

Advanced Tech Stack Facilitates Maximum Run Time

Exploring Rich Conversational Experiences Over Popular Chat Platforms

4.2

(5 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. HubSpot Marketing Hub

2. Conversica

3. Tidio

Reviewer Insights for: Gupshup Conversation Cloud