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  1. Home
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  3. Gupshup Conversation Cloud
Logo of Gupshup Conversation Cloud

Gupshup Conversation Cloud

byGupshup
in
4.2
Market Presence: Conversational AI Platforms, Communications Platform as a Service

Overview

Product Information on Gupshup Conversation Cloud

Updated 13th October 2025

What is Gupshup Conversation Cloud?

Gupshup Conversation Cloud is a software designed to facilitate conversational engagement between businesses and their customers across multiple messaging channels. The software enables users to design, deploy, and manage automated chatbots and messaging workflows, supporting both one-way notifications and two-way interactive communication. Features include tools for natural language processing, channel integration, workflow automation, and analytics to optimize conversational experiences. Gupshup Conversation Cloud addresses business needs such as customer support automation, lead generation, order management, and personalized customer engagement, helping businesses manage high volumes of interactions while maintaining service consistency and efficiency.

Gupshup Conversation Cloud Pricing

Gupshup Conversation Cloud software uses a usage-based pricing model structured around the number of conversations or messages exchanged. Pricing tiers are available based on volume, and include options suitable for small to large enterprises, with additional charges for value-added features and premium channels. The software typically offers pay-as-you-go and monthly subscription plans, depending on selected features and volumes.

Overall experience with Gupshup Conversation Cloud

LIFECYCLE & RETENTION MARKETING
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations”

4.0
Jan 24, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

Gupshup operates as a conversational messaging platform that promotes efficient client interactions. The company provides a carrier-grade platform that integrates a singular messaging API for over 30 channels. The platform also offers a comprehensive toolset to tailor conversational experiences for various needs. Gupshup primarily serves numerous businesses of different sizes across diverse industry verticals in emerging markets. These businesses utilize Gupshup's solutions to create conversational scenarios for marketing, sales, and support. They count on these interactive experiences as a vital component of their endeavors towards effective customer engagement.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2004
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
https://www.gupshup.io/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Gupshup Conversation Cloud Reviews and Ratings

4.2

(5 Ratings)

Rating Distribution

5 Star
20%
4 Star
80%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • LIFECYCLE & RETENTION MARKETING
    Gov't/PS/Ed
    Education
    Review Source

    Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations

    4.0
    Jan 24, 2025
    Gupshup is an exceptional omni-channel platform that has helped us manage customer interactions across multiple channels. Integration with both web and app has been easy making it easier for us to automate conversations across channels. The dashboard has an easy to understand interface giving helpful insights on automated conversations that has helped us optimize better. Overall experience has been great.
  • LIFECYCLE & RETENTION MARKETING
    Gov't/PS/Ed
    Education
    Review Source

    Gupshup: Efficient Omni-Channel Platform Streamlining Customer Conversations

    4.0
    Jan 24, 2025
    Gupshup is an exceptional omni-channel platform that has helped us manage customer interactions across multiple channels. Integration with both web and app has been easy making it easier for us to automate conversations across channels. The dashboard has an easy to understand interface giving helpful insights on automated conversations that has helped us optimize better. Overall experience has been great.
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Gupshup Conversation Cloud Likes & Dislikes

Like

Gupshup is excellent in terms of providing services across conversation platforms such as SMS, WhatsApp and many more. Dashboard is super insightful in terms of customer conversations with great analytics capabilities. Customer service is always very responsive and helpful.

Like

Gupshup is excellent in terms of providing services across conversation platforms such as SMS, WhatsApp and many more. Dashboard is super insightful in terms of customer conversations with great analytics capabilities. Customer service is always very responsive and helpful.

Like

Gupshup is excellent in terms of providing services across conversation platforms such as SMS, WhatsApp and many more. Dashboard is super insightful in terms of customer conversations with great analytics capabilities. Customer service is always very responsive and helpful.

Reviewer Insights for: Gupshup Conversation Cloud