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HCLSoftware is an integral arm of HCLTech and is primarily engaged in the development, marketing, sale, and support of software solutions. The company's main sector focus includes AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. As a provider of cloud-native solutions for enterprise software, HCLSoftware is responsible for powering an extensive number of applications at numerous organizations globally. The fundamental mission of HCLSoftware revolves around ensuring customer success through continuous product innovation.
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The Relevance Language: The ability to query almost any hardware or software attribute in real-time is the tool's greatest strength. Scalability: The relay architecture allows us to manage over 100,000 endpoints with minimal impact on our network bandwidth. Multi-Platform Patching: It handles Windows, macOS, and dozens of Linux flavors (RedHat, Ubuntu, AIX) under a single pane of glass.
Excellent patch management capabilities across multiple operating systems, near real-time visibility and control over endpoints, highly scalable to fit needs, strong compliance features, and a flexible and powerful query language.
Solution for so many things all under one pane of glass. Service has been responsive and knowledgeable making it easy to overcome hurdles with implemenation and overall use of the product. Reports are extensive and provide a great view into our environment.
Steep Learning Curve: New admins often struggle with Relevance language initially; it requires significant training. Legacy UI Components: Some parts of the console and the Remote Control tool feel dated compared to newer SaaS-native competitors. MDM Maturation: While improving, the Mobile Device Management features still lag slightly behind dedicated UEM players like Intune.
Steep learning curve for new users, user interface is outdated and not very intuitive, requires significant setup and tuning to get most value, troubleshooting can be complex, and documentation can be difficult to navigate.
There are little nuiances or quirks within the product that unless you have experience using it will cause some frustration on occasion. It is a powerful scalable tool that is not easily understood or used someone that doesn't spend a lot of time in the tool. Lots of old information still remains on the web from when X owned the product. Makes it hard sometimes when looking for the most recent information.