Overview
Product Information on Help Scout
What is Help Scout?
Help Scout Pricing
Overall experience with Help Scout
“Help Scout Simplifies and Improves Email Management”
About Company
Company Description
Help Scout is a service tool focused on customer support. It offers features such as email and live chat for direct communication with users. It also includes the option to deliver necessary support content directly. The user-interface is designed to be simple, making staff training easy, yet it retains features required for providing support on a larger scale. Additionally, Help Scout has in-depth reporting capabilities, an integrated knowledge base, and over 50 integrations. It also supports a robust API. The primary aim of Help Scout is to allow teams to solely concentrate on essential business aspects, predominantly the customers.
Company Details
Do You Manage Peer Insights at Help Scout?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Help Scout
Help Scout Likes & Dislikes
What's not to love? The capabilities are a huge reason it's so amazing. Help Scout makes it so easy to handle emails and stay organized despite large tickets. I especially love the ability to automatically tag, assign, snooze, and escalate conversations. Third-party integrations are another thing to love about the product.
There is limited reporting and analytics, there is no other channel integration, (like Social Media, or SMS), and the automation isn't highly customizable.
Top Help Scout Alternatives
Peer Discussions
Help Scout Reviews and Ratings
- Assistant ProducerGov't/PS/EdEducationReview Source
Help Scout Simplifies and Improves Email Management
Help Scout has been a game changer for customer relations and customer support.