Help Scout Alternatives

Customer Escalation Management Solutions

Considering alternatives to Help Scout? See what this market Help Scout users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Help Scout compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Zoho Desk

4.5

We are working with Zoho Desk to facilitate our customer support services and our experience with it has been a great success. Zoho Desk provides us with a fantastic platform for interacting with our customers which helps us to deliver our IT support services with ease. We have had an easy time working with Zoho Desk to handle our customer support operations which has enabled us to keep our customers satisfied by offering them professional and easy to access services. Zoho Desk has a reliable AI assistant function that has helped us to tap into the capabilities of AI in customer support, allowing us to improve the quality of IT support services we provide to our customers.Read all insights and reviews for Zoho Desk

Where Help Scout Scored Higher

Better at service and support
Easier to integrate and deploy

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2. Zendesk for customer service

4.3

Very easy to use, not much technical skill needed to customize the fields, filters and available values. Easy to integrate with other software and proper sync.Read all insights and reviews for Zendesk for customer service

Where Help Scout Scored Higher

Better at service and support
Easier to integrate and deploy

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3. Jira Service Management

5

It has overall worked well for me and my colleagues, agile service and not overly complicated Read all insights and reviews for Jira Service Management

Where Help Scout Scored Higher

Better at service and support
Easier to integrate and deploy

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4. Happyfox

4.5

Overall myself and my team fellow team members have had a great time using Happyfox. We only use the ticketing basics, no ai or chat etc. The interface is simple, intuitive and fast to use, also allowing different layouts based upon our individual preferences, something we all take advantage of. Reporting and tracking are perfect for our needs and the api integrations are useful, if a little lacking in detail. Read all insights and reviews for Happyfox

Where Help Scout Scored Higher

Better at service and support
Easier to integrate and deploy

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5. Sprinklr

5

Sprinklr has been exceptional in its capabilities and offerings. They have always ensured to deploy the latest features in the domain of social media management to deliver an unified customer experience.Read all insights and reviews for Sprinklr

Where Help Scout Scored Higher

Better at service and support

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