Name: Sprinklr
Rating: 5 (1 reviews)

Overview

Product Information on Sprinklr

Updated 11th November 2025

What is Sprinklr?

Sprinklr is a software that enables organizations to manage customer experiences across various digital channels, including social media, messaging, chat, and email. The software offers tools for social media management, customer engagement, content publishing, and analytics, aiming to provide a unified platform for monitoring conversations, analyzing sentiment, and automating responses. Sprinklr allows teams to collaborate on marketing, advertising, customer care, and research initiatives within a single interface. It addresses the business need for centralized interaction management and insight gathering, helping organizations respond efficiently to public feedback, measure the impact of digital engagement, and streamline workflows across departments.

Overall experience with Sprinklr

DGM - Social Media

250M - 500M USD, Energy and Utilities

FAVORABLE

“One tool for all your Social Media requirements which would require detailed expertise within your organization for effective utilization.”

5.0

Nov 7, 2025

Sprinklr has been exceptional in its capabilities and offerings. They have always ensured to deploy the latest features in the domain of social media management to deliver an unified customer experience.

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CRITICAL

About Company

Company Description

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Company Details

Company type

Public

Year Founded

2009

Head office location

New York, United States

Number of employees

1001 - 5000

Website

https://www.sprinklr.com/

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Reviewer Insights for: Sprinklr

Sprinklr Likes & Dislikes

The capability to meet all our social media marketing requirements on the platform. Earlier we would need separate tools to work across different areas such as publishing, advocacy, listening and advertising. With Sprinklr we can ensure that all of these tasks can be performed on one platform.

Sometimes while working in our day to day activities, we require some urgent support and resolution if there is any issue on the platform. This delay at times affects our social media functions globally. During these times, our global team has to support natively all these activities which is exhaustive and affects our reporting/performance analytics.

Sprinklr

Overview

Product Information on Sprinklr

What is Sprinklr?

Sprinklr Pricing

Overall experience with Sprinklr

“One tool for all your Social Media requirements which would require detailed expertise within your organization for effective utilization.”