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Logo of Sprinklr

Sprinklr

bySprinklr
in Customer Escalation Management Solutions
4.5

Overview

Product Information on Sprinklr

Updated 11th November 2025

What is Sprinklr?

Sprinklr is a software that enables organizations to manage customer experiences across various digital channels, including social media, messaging, chat, and email. The software offers tools for social media management, customer engagement, content publishing, and analytics, aiming to provide a unified platform for monitoring conversations, analyzing sentiment, and automating responses. Sprinklr allows teams to collaborate on marketing, advertising, customer care, and research initiatives within a single interface. It addresses the business need for centralized interaction management and insight gathering, helping organizations respond efficiently to public feedback, measure the impact of digital engagement, and streamline workflows across departments.

Sprinklr Pricing

Sprinklr software follows a subscription-based pricing model with multiple tiers, typically determined by features, usage, and number of users or social profiles managed. Pricing is customized based on the selected modules and scale needs, and interested organizations generally receive a quote tailored to their requirements.

Overall experience with Sprinklr

VP, Data and Analytics
10B - 30B USD, Finance (non-banking)
FAVORABLE

“Great Tool !”

4.0
Jul 4, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2009
Head office location
New York, United States
Number of employees
1001 - 5000
Website
https://www.sprinklr.com/

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Peer Discussions

Sprinklr Reviews and Ratings

4.5

(2 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • VP, Data and Analytics
    10B+ USD
    Finance (non-banking)
    Review Source

    Great Tool !

    4.0
    Jul 3, 2026
    My team uses sprinklr for social media reporting, it is a very good tool
  • VP, Data and Analytics
    10B+ USD
    Finance (non-banking)
    Review Source

    Great Tool !

    4.0
    Jul 3, 2026
    My team uses sprinklr for social media reporting, it is a very good tool
  • Read All 2 Reviews

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