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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Reviewed in Last 12 Months
How Alternatives Are Selected
Logo of Zoho Desk
1. Zoho Desk

By Zoho

4.5
(30 Ratings)

very smooth, smart solution , reduce time consumption. overall it is a great experience

Read all insights and reviews for Zoho Desk

Where Sprinklr Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Sprinklr
Logo of Zendesk for customer service
2. Zendesk for customer service

By Zendesk

4.3
(4 Ratings)

Very easy to use, not much technical skill needed to customize the fields, filters and available values. Easy to integrate with other software and proper sync.

Read all insights and reviews for Zendesk for customer service

Where Sprinklr Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Sprinklr
Logo of Jira Service Management
3. Jira Service Management

By Atlassian

4.7
(3 Ratings)

JSM is very strong if you are already in the attlassian ecosystem. It integrates tightly with jira software, confluence and opsgenie which make it powerful for engineering, IT support and devops teams.

Read all insights and reviews for Jira Service Management

Where Sprinklr Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Sprinklr
Logo of Happyfox
4. Happyfox

By Happyfox

4.5
(2 Ratings)

Overall myself and my team fellow team members have had a great time using Happyfox. We only use the ticketing basics, no ai or chat etc. The interface is simple, intuitive and fast to use, also allowing different layouts based upon our individual preferences, something we all take advantage of. Reporting and tracking are perfect for our needs and the api integrations are useful, if a little lacking in detail.

Read all insights and reviews for Happyfox

Where Sprinklr Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Sprinklr
Logo of Freshdesk Omni
5. Freshdesk Omni

By Freshworks

4
(1 Rating)

Our overall experience with Freshdesk Omni is quite good till now. It provides various features and functionality for customer service and support. It's quite a reliable platform and easy to use.

Read all insights and reviews for Freshdesk Omni

Where Sprinklr Scored Higher

  • Better evaluation and contracting
Compare with Sprinklr
Logo of Help Scout
6. Help Scout

By Help Scout

5
(1 Rating)

Help Scout has been a game changer for customer relations and customer support.

Read all insights and reviews for Help Scout

Where Sprinklr Scored Higher

  • Better evaluation and contracting
Compare with Sprinklr
Showing Result 1-6 of 6

Top Alternatives to Sprinklr

  • Zoho Desk
  • Zendesk for customer service
  • Jira Service Management
  • Happyfox
  • Freshdesk Omni
  • Help Scout
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Logo of Sprinklr

Sprinklr Alternatives

5.0(1 Rating)
Customer Escalation Management Solutions

Considering alternatives to Sprinklr? See what this market Sprinklr users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Sprinklr compares to its competitors and find the best software or service for your organization.