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What is Sprinklr?
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Overall experience with Sprinklr
“One tool for all your Social Media requirements which would require detailed expertise within your organization for effective utilization.”
About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
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Reviewer Insights for: Sprinklr
Sprinklr Likes & Dislikes
The capability to meet all our social media marketing requirements on the platform. Earlier we would need separate tools to work across different areas such as publishing, advocacy, listening and advertising. With Sprinklr we can ensure that all of these tasks can be performed on one platform.
Sometimes while working in our day to day activities, we require some urgent support and resolution if there is any issue on the platform. This delay at times affects our social media functions globally. During these times, our global team has to support natively all these activities which is exhaustive and affects our reporting/performance analytics.
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Sprinklr Reviews and Ratings
- DGM - Social Media50M-1B USDEnergy and UtilitiesReview Source
One tool for all your Social Media requirements which would require detailed expertise within your organization for effective utilization.
Sprinklr has been exceptional in its capabilities and offerings. They have always ensured to deploy the latest features in the domain of social media management to deliver an unified customer experience.