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Overall experience with Sprinklr
“Great Tool !”
“Repeated escalations needed due to inexperienced team and poor support”
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Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
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Sprinklr Reviews and Ratings
- Manager, Customer Service and Support<50M USDTelecommunicationReview Source
Repeated escalations needed due to inexperienced team and poor support
very poor experience with them, they assigned a weak and inexperienced team to the project , only after numerous escalations they replaced the team working on it . their support was also inadequate , almost every issue required escalation to senior management before any action taken ,and in case the support replied they didnt resolve the issue , their role is just to highlight the reason of the issue and you have to resolve it or to pay them to resolve it , also they didn’t have proper backup or business continuity plans in place , for example their servers in UAE were effected during the last war , their services were stopped around two weeks without providing any ETA or backup plan
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