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  1. Home
  2. /
  3. Huawei SmartCare
Logo of Huawei SmartCare

Huawei SmartCare

byHuawei
in Operations Support Systems
4.5

Overview

Product Information on Huawei SmartCare

Updated 13th October 2025

What is Huawei SmartCare?

Huawei SmartCare is a software designed to provide network analytics and customer experience management for telecommunications operators. The software offers capabilities for monitoring network performance, analyzing customer behavior and experience, and delivering insights for service assurance and network optimization. By integrating data from multiple network layers and customer touchpoints, the software helps operators identify and resolve service issues, assess network quality, and implement proactive measures to enhance customer satisfaction. Huawei SmartCare aims to address challenges related to network complexity, service quality management, and operational efficiency within communication service providers.

Huawei SmartCare Pricing

Huawei SmartCare software offers a licensing-based pricing model, where pricing varies depending on the deployment scale, selected modules, and specific customer requirements. The software may involve fees for implementation, maintenance, and support, as well as renewal costs for continued use of software features and services.

Overall experience with Huawei SmartCare

COMMUNICATIONS MANAGER
<50M USD, Consumer Goods
FAVORABLE

“Product Impressions: Efficiency Appeals Amidst Infrequent Errors”

5.0
Nov 8, 2024
A very efficent product, it always responds on time and answers your questions
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 26th April 2024

Huawei is a global provider of information and communications technology (ICT) solutions. The company's main focus is to enrich human progress through innovative technologies. Huawei aims to ensure that connectivity is a basic need, emphasizing the importance of access to ICT and the benefits it can provide to a wide audience. The firm specializes in creating customer-focused innovations and establishing strong partnerships, developing capabilities across carrier networks, enterprise, consumers, and cloud computing sections. With operations in over 170 countries, Huawei has a significant global presence. The company's objective is to digitally connect every person, home, and organization in order to achieve a comprehensive connected, intelligent world. Through this, Huawei works to narrow the digital gap, facilitating access to broadband services.

Company Details

Updated 26th April 2024
Company type
Private
Year Founded
1987
Head office location
Shenzhen, China
Number of employees
10001+
Website
https://www.huawei.com/en/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Huawei SmartCare

Huawei SmartCare Likes & Dislikes

Like

Comprehensive user experiencia monitoring, collaborative managment system, ability to monetize user experience

Like

Huawei is a global brand and it's known for its providing quality services and products

Like

enhance user satisfaction, deliver personalized services and powerful analytics capabilities

Dislike

High cost and resource requirements, privacy concerns and implementation to use

Dislike

Few times its services shows error due to few glitch in the system which should be rectified

Dislike

Integration with existing systems require customization

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Peer Discussions

Huawei SmartCare Reviews and Ratings

4.5

(21 Ratings)

Rating Distribution

5 Star
52%
4 Star
48%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
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  • COMMUNICATIONS MANAGER
    <50M USD
    Consumer Goods
    Review Source

    Product Impressions: Efficiency Appeals Amidst Infrequent Errors

    5.0
    Nov 8, 2024
    A very efficent product, it always responds on time and answers your questions
  • AVP, CSR
    50M-1B USD
    Banking
    Review Source

    Huawei SmartCare Simplifies User Experience Through Quality Services

    4.0
    Nov 6, 2024
    Huawei SmartCare helps is very good solution that enables its partners to provide quality services directly to users
  • Assistant General Manager
    50M-1B USD
    IT Services
    Review Source

    Smartcare's Holistic Approach to Network Health and User Experience

    5.0
    Nov 5, 2024
    Smartcare integrates data from multiple sources such as network probes and OSS/BSS and provides a holistic view of network health and user experience.
  • VP, Real Estate
    50M-1B USD
    Real Estate
    Review Source

    Unpacking the Capacity of Smart Care in Network Troubleshooting

    4.0
    Oct 29, 2024
    Its a very good tool to resolve any issues subject to the performance of the products.
  • ENGINEER
    50M-1B USD
    Services (non-Government)
    Review Source

    Effective Network Monitoring Via User-Friendly Interface

    5.0
    Oct 24, 2024
    Good Product, Good Prices and good Customer service help to solve problems and monitor the network the interface is very interactive and easy to use and maintain, and very safe to use
Showing Result 1-5 of 22

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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