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  1. Home
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  3. HubSpot Service Hub
Logo of HubSpot Service Hub

HubSpot Service Hub

byHubSpot
in
5.0
Market Presence: CRM Customer Engagement Center, RevOps Enablement Suites

Overview

Product Information on HubSpot Service Hub

Updated 13th October 2025

What is HubSpot Service Hub?

HubSpot Service Hub is a software designed to help businesses manage and improve customer service operations. It provides tools for ticketing, customer feedback collection, knowledge base management, live chat, and automation of service processes. The software enables organizations to track and resolve customer inquiries efficiently, centralize support requests, and create self-service resources for customers. Its reporting capabilities offer insights into service metrics and performance. HubSpot Service Hub aims to streamline customer support workflows, enhance team collaboration, and address common challenges in delivering consistent and responsive service experiences across multiple channels.

HubSpot Service Hub Pricing

HubSpot Service Hub is offered as a software with pricing structured in tiered plans based on features and number of users. The software provides monthly or annual subscription options, with different plan levels that reflect access to tools for customer service management, ticketing, automation, and reporting. Additional usage and add-ons may influence the total cost depending on service requirements and selected plan.

Overall experience with HubSpot Service Hub

SENIOR ANALYST
250M - 500M USD, Services (non-Government)
FAVORABLE

“Incredible Knowledge Base and Automation Tools Offer Time Savings”

5.0
Jan 28, 2025
Ticketing system is intuitive which allows our support team to track requests and resolve their issues immediately.Knowledge base is fantastic. So that our customers can find answers themselves also. Automation tools are a big time saver.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 3rd October 2024

HubSpot’s customer platform offers enterprise software for marketing, sales, customer service, content management, operations, and commerce.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2006
Head office location
Cambridge, United States
Number of employees
5001 - 10000
Website
https://www.hubspot.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

HubSpot Service Hub Reviews and Ratings

Showing data for 1 ratings and reviews for RevOps Enablement Suites market. View all 21 ratings and reviews across markets for a complete picture.

5.0

(1 Rating)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

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  • SENIOR ANALYST
    50M-1B USD
    Services (non-Government)
    Review Source

    Incredible Knowledge Base and Automation Tools Offer Time Savings

    5.0
    Jan 28, 2025
    Ticketing system is intuitive which allows our support team to track requests and resolve their issues immediately.Knowledge base is fantastic. So that our customers can find answers themselves also. Automation tools are a big time saver.
Showing Result 1-1 of 1

Recommended Gartner Insights

  • Market Guide for RevOps Enablement Suites
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HubSpot Service Hub Likes & Dislikes

Like

The chatbot feature which is a big help after office hours. You can create multiple chatbots.

Dislike

Onboarding can be improved with some proven examples.

Reviewer Insights for: HubSpot Service Hub