IBM Process Mining

byIBM
in
4.4
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms)Digital Twin of an Organization Platforms

Overview

Product Information on IBM Process Mining

Updated 18th October 2024

What is IBM Process Mining?

An AI-powered solution that helps organizations discover, model, analyze and improve business processes by creating a digital twin of operations. Uses a data-driven approach to provide clear insights into how processes function, addressing inefficiencies and gaps. Leveraging advanced process intelligence and AI-driven recommendations, it prioritizes impactful changes that align with strategic goals and drive better outcomes. The interface simplifies process analysis and modeling, making it accessible to all users. Features like continuous monitoring, automated alerts, and KPI tracking help maintain efficiency and compliance, keeping businesses in control of their transformation efforts. Designed to eliminate complexity, IBM Process Mining drives continuous improvement, transforming operations through actionable insights that deliver measurable results.

Overall experience with IBM Process Mining

Engineer
<50M USD, Banking
FAVORABLE

IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex

4.0
Aug 8, 2025
IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
IT Associate
<50M USD, Software
CRITICAL

IBM Process Mining Enhances Visibility But Faces Setup and Maintenance Challenges

3.0
Jul 18, 2025
IBM Process Mining has provided valuable end-to-end visibility for our business, the ability to uncover real process flows and identify inefficiencies, and supporting automation has improved our operational efficiency and also the dashboards are user friendly.

About Company

Company Description

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Process Mining
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Peer Discussions

IBM Process Mining Reviews and Ratings

Showing data for 177 ratings and reviews for Process Mining Platforms (Transitioning to Process Intelligence Platforms) market. View all 183 ratings and reviews across markets for a complete picture.

4.4

(177 Ratings)

Rating Distribution

5 Star
51%
4 Star
47%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Last 12 Months
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  • Engineer
    <50M USD
    Banking
    Review Source

    IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex

    4.0
    Aug 8, 2025
    IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
  • Manager, Product Marketing
    50M-1B USD
    Banking
    Review Source

    IBM Process Mining Eases Analysis with Intuitive Design But Setup Remains Challenging

    4.0
    Jul 17, 2025
    Our experience with IBM Process Mining has been very positive as the platform is intuitive, flexible and supports a comprehensive approach to process analysis and optimisation. Its extensive features and insightful analytics make it a valuable solution.
  • Software Developer
    10B+ USD
    Consumer Goods
    Review Source

    IBM Process Mining offers deep operation insights and AI-driven optimization

    4.0
    Jul 16, 2025
    It is a reliable product to analyze and optimize varied categories of business processes. AI driven insights displayed brilliantly through its dashboard simplifies the process of identifying inefficiencies across the platform.
  • IT ANALYST
    50M-1B USD
    Banking
    Review Source

    IBM Process Mining: Strong Analytics & Insights, But Complex Setup & Steep Learning Curve

    4.0
    Jul 10, 2025
    IBM Process Mining offers robust process discovery and analysis capabilities, helping organizations visualize and optimize workflows. While it provides valuable insights, the user experience and learning curve can be challenging.
  • Supervisor De Operaciones
    50M-1B USD
    Telecommunication
    Review Source

    poderoso, con margen para mejorar en usabilidad

    4.0
    Aug 6, 2025
    Es una herramienta poderosa para visualizar procesos, El producto ofrece un set sólido de funcionalidades que justifican la inversión
...
Showing Result 1-5 of 193

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