Overview
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What is Infobip ?
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Overall experience with Infobip
“Transforming Healthcare Order Fulfilment with Infobip's Reliable Communication Infrastructure”
“Good but can be better from a technical support perspective.”
About Company
Company Description
Infobip’s programmable, modular, scalable communications platform provides a suite of easy-to-use tools for advanced customer engagement and support, security and authentication. Its broad portfolio of products spans business user solutions, including customer data platform, customer engagement hub, chatbot building platform, and digital-first cloud contact center; developer solutions, including a full suite of APIs for voice, SMS, RCS, email, chat apps and OTT messaging services; and telco solutions, including messaging firewalls, SMS and RCS messaging services, and identity/authentication services. Infobip supports the widest range of communications channels possible, and has more than 800 direct operator network connections globally. Alongside its CPaaS and SaaS solutions, Infobip offers professional services and consultancy. Its global presence, with offices in more than 75 countries across 6 continents including North America, is complemented by local support capabilities.
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Infobip Likes & Dislikes
Platform handles high volume, time-sensitive healthcare order messages without delays or failures. API design is clean and developer-friendly. Strong regional support. Seamless ERP integrations. Omnichannel capabilities, especially the verified WhatsApp Business Integration, provide full visibility across the customer notification journey.
Prompt service from the account manager.
The product is stable, sometimes there is an error / defect that occurs, but it is under 5 incidents per year. Hence, resulting the smooth process of onboarding and transaction processing of the end user (customer)
Pricing - could be better optimized for mixed-volume portfolios, where large and small business units share the same enterprise account. As with many other tools, analytics can always be improved, i.e. more granular and customizable.
The technical support for any enquiries is not prompt that does not match up to the pace of my organisation.
The product is quite advanced in terms of 'open-source' technology (i.e : using APIs). and the easy integration with the product.. The support team provides a good support with clear explanation related on how to address the issue hence we are in good hands
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Infobip Reviews and Ratings
- IT MANAGER50M-1B USDConsumer GoodsReview Source
Transforming Healthcare Order Fulfilment with Infobip's Reliable Communication Infrastructure
Infobip is a very reliable communication & omnichannel platform with strong product capabilities. Our team used it to automate order management notifications for a leading healthcare distribution group in the UAE, responsible for medical supplies across hospitals and clinics. Objective was to replace all manual order follow-ups and fragmented email/SMS updates with one unified communication layer integrated into their ERP order-to-cash process. - VP, Software Development50M-1B USDBankingReview Source
Clear Support Guidance Facilitates Handling Errors in Critical Business Processes
We have experienced a good support provided by the vendor as we use the service for critical process such as onboarding and transaction processing - Marketing Manager50M-1B USDServices (non-Government)Review Source
Stakeholder Support Noted For Speed But Product Interface Requires More Intuitive Design
Pre and post service is very good. Account managers are very responsive and efficient. Implementations were guided through closesly with all stakeholders flawlessly. - IT Manager<50M USDIT ServicesReview Source
Product Functionality Dominates Experience While Affordability and Billing Raise Concerns
We have been working with Infobip for well over 5 years now and we have had nothing but amazing service, specifically with our account manager Shaun. The product in terms of functionality is the "Rolls Royce" of our industry. Myself as a project manager wouldn't use any other system for our clients if it weren't for a budget constraint from our client. - IT Manager10B+ USDManufacturingReview Source
Great collaboration and wide array of messaging options
The team is paying attention a lot. Whenever we have questions they make sure they get addressed properly. Service is reliable so far, provide a wide portfolio