Name: Infor HR Service Delivery
Rating: 3.8 (8 reviews)

Overview

Product Information on Infor HR Service Delivery

Updated 13th October 2025

What is Infor HR Service Delivery?

Infor HR Service Delivery is a software designed to streamline and automate human resources processes within organizations. The software provides features such as document management, case management, knowledgebase, and employee communications, aiming to centralize HR information and support HR staff in handling employee inquiries and document requests efficiently. It facilitates access to HR-related content, automates repetitive administrative tasks, and enables employees to find answers to common HR questions through self-service tools. The software seeks to improve HR service efficiency, ensure compliance with document and data management requirements, and help organizations address challenges related to distributed workforces and evolving workplace policies.

Overall experience with Infor HR Service Delivery

Director Of Human Resources

<50M USD, Healthcare and Biotech

FAVORABLE

“Info HR Review Jan 2026”

4.0

Jan 2, 2026

great HR platform which serves as employees self-serving HR portal; it allows staff 24/7 access to their profiles, manuever thru the platform features, update details

Sr Hris Analyst

1B - 3B USD, Services (non-Government)

CRITICAL

“Employee Case Tracking Simplified With Limited Customization and Outdated System Design”

3.0

Feb 12, 2026

The system provides a great place to track employee questions and cases. There are options to automate business processes and give power back to employees to help resolve issues on their own. It's a comprehensive place to track employee history and store important documents for easy retrieval to fully service our employee population.

About Company

Company Description

Infor is a developer of business cloud software, with an emphasis on specific industries such as industrial manufacturing, distribution, healthcare, food & beverage, automotive, aerospace & defense, hospitality, and high tech. It aims to provides complete software solutions tailored to these industries, focusing on sustainable operational advantages, faster value realization and security. Infor produces enterprise applications and services designed to meet critical business needs. It also boasts a sizeable workforce and a customer base that extends to over 60,000 organizations across more than 175 countries.

Company Details

Company type

Private

Year Founded

2002

Head office location

New York, United States

Number of employees

10001+

Website

https://www.infor.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Infor HR Service Delivery

Performance of Infor HR Service Delivery Across Market Features

Infor HR Service Delivery Likes & Dislikes

great interface, easy to navigate thru the features, allows staff to embrace self-serving access within their profiles

We most enjoyed the case management system which both allowed us to track issues, keep historical records of it and allows more self service capability for employees to be able to resolve certain issues on their own. It also allows us to instate our own business processes to standardize how certain tasks are done, making the end results more similar among the team and speeding up processing time.

faster issue resolution and continuous improvement

pricing could be an area of improvement; further discounts for non-for-profit organisations should/could be considered

Among the systems we use, this system seems rather outdated and overly simple but in an outdated way. While we could create standardized business processes, they remain rather simple and don't allow for more unique and specific customizations, so it works well for basic employee requests but not for more complex processes. Also, I personally have not had a great experience getting timely responses from the customer support team.

there is scope to improve more in the consistency

Top Infor HR Service Delivery Alternatives

Peer Discussions

Infor HR Service Delivery Reviews and Ratings

Recommended Gartner Insights

Market Guide for Integrated HR Service Management Solutions

1B-10B USD

Services (non-Government)

Review Source

Employee Case Tracking Simplified With Limited Customization and Outdated System Design

<50M USD

Healthcare and Biotech

Info HR Review Jan 2026

Human Resources Manager

50M-1B USD

Banking

Improved Communication and Faster Issue Resolution Enhance Overall Product Experience

Dec 21, 2025

support is helpful, better communication, improved turnover time and consistency

HR- RECRUITER - IT

IT Services

Clear Data With Infor Praised, Service Issues Remain A Concern

Dec 16, 2025

I am using Infor past 2 years its helps to keep my clear data

Talent Acquisition Specialist

Overcoming HR Hurdles with Infor HR Service Delivery

Feb 5, 2025

Infor HR Service Delivery is designed to help organizations manage HR services efficiently, enabling employees to resolve routine transactions and inquiries without direct HR intervention. This self-service approach allows HR departments to focus on higher- value projects.

Overview

Product Information on Infor HR Service Delivery

What is Infor HR Service Delivery?

Infor HR Service Delivery Pricing

Overall experience with Infor HR Service Delivery

“Info HR Review Jan 2026”

“Employee Case Tracking Simplified With Limited Customization and Outdated System Design”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Infor HR Service Delivery

Performance of Infor HR Service Delivery Across Market Features

Infor HR Service Delivery Likes & Dislikes

Top Infor HR Service Delivery Alternatives

Peer Discussions

Infor HR Service Delivery Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Infor HR Service Delivery Likes & Dislikes

Top Infor HR Service Delivery Alternatives

Infor HR Service Delivery Reviews and Ratings

Performance of Infor HR Service Delivery Across Market Features

Employee Case Tracking Simplified With Limited Customization and Outdated System Design

Info HR Review Jan 2026

Improved Communication and Faster Issue Resolution Enhance Overall Product Experience

Clear Data With Infor Praised, Service Issues Remain A Concern

Overcoming HR Hurdles with Infor HR Service Delivery

3.8

(8 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. ServiceNow HR Service Delivery

2. Cegid Talentsoft

3. SAP SuccessFactors Enterprise Service Management

Reviewer Insights for: Infor HR Service Delivery