Overview
Service Information on Infosys Finance and Accounting Business Process Outsourcing Services
What is Infosys Finance and Accounting Business Process Outsourcing Services?
Infosys Finance and Accounting Business Process Outsourcing Services Pricing
Overall experience with Infosys Finance and Accounting Business Process Outsourcing Services
“Infosys- Truster Partner”
“Smooth Transition, Clear Responsibilities, room for improvement in business understanding”
About Company
Company Description
Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Infosys Finance and Accounting Business Process Outsourcing Services
Deciding Factors: Infosys Finance and Accounting Business Process Outsourcing Services Vs. Market Average
Performance of Infosys Finance and Accounting Business Process Outsourcing Services Across Market Features
Infosys Finance and Accounting Business Process Outsourcing Services Likes & Dislikes
Infosys staff have strong knowledge of HR and Finance process as well SAP systems and they have consistently helped customers in resolving any process/system related issues. In majority of cases our agencies rely more on Infosys feedback or support more than DCS staff and this reflects the faith and confidence that Infosys has built with our customers
Team leaders are very capable and can resolve issues quickly. The team is very polite and happy to learn. There is a good understanding of deadlines and their importance
Desire to delivery quality service and delivery. They are true partners and not once in trying to meet our deliverables have they come back to tell us there will be a cost(we have run in to this with other partners.
Product and service are exceptional as mentioned in my previous comment. However, the billing process is very manual and time consuming that leads to numerous questions from customers and sometime can lead to unnecessary discussions. Infosys being a technology company should have introduced a better solution for real time billing data to make life easier for customers and Infosys staff.
The team is not always good about saying when they don't understand or they need help. Some errors are repeated multiple times. Communication could be better
Turnover, which I know is not completely in their control, but anything they can do to keep the stronger people would help the deliverables.
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Peer Discussions
Infosys Finance and Accounting Business Process Outsourcing Services Reviews and Ratings
- Manager, Customer Service and SupportGov't/PS/EdGovernmentReview Source
Infosys- Truster Partner
Infosys has part of the our Connect service for almost 11 years, and they have transitioned themselves from Vendor to a trusted partner. They have come a long way in managing our HR, Finance and ERP business and they have done an exceptional job. There have been SLA breaches, CSAT scores has been exceptional. we have been passing the BPO control for three consecutive years. Overall, it has been great experience working with Infosys. - SVP SHARED SERVICES50M-1B USDMediaReview Source
They are great business partners. Works hard ensuring deliverables are met.
There was complete transparency in the contract pricing and they have been accountable for hitting targets outlined in the contract. From a service perspective, they are extremely flexible and work to deliver quality results. Developed a performance reporting tool to track deliverables. - VVP, FINANCE50M-1B USDTransportationReview Source
Performance overview
We are very satisfied with service we receive. It is a close cooperation in the meantime for the benefit of our organization. It gives us the flexibility we were looking for. - Director of Finance1B-10B USDMiscellaneousReview Source
Infosys Receives Positive Feedback On Effort But Proactivity Could Be Improved
Infosys is a true partner, flexible and thinking along with the Transformation process. - Finance Director10B+ USDServices (non-Government)Review Source
Effective Collaboration Achieving Consistent Service Delivery
Partnership and collaborative approach with consistent service delivery