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Overview

Product Information on Infraon Infinity

Updated 16th April 2026

What is Infraon Infinity?

Infraon Infinity is a software designed for unified IT operations management, offering capabilities for network, server, application, and cloud infrastructure monitoring. The software enables organizations to automate incident response, manage devices, monitor performance metrics, and optimize resources across various platforms. Additionally, it supports configuration management and provides analytics for proactive problem resolution. Infraon Infinity addresses business challenges related to operational efficiency, reducing downtime, and maintaining service availability by providing a centralized system to oversee and control critical IT assets.

Infraon Infinity Pricing

Infraon Infinity software offers a pricing model that is structured based on feature tiers and the number of users or devices managed. Subscription options may vary according to deployment needs, including cloud or on-premise environments. Additional modules and integrations are available and may influence overall pricing. Specific details are typically provided upon request or after evaluation of organizational requirements.

Overall experience with Infraon Infinity

Operations Associate
3B - 10B USD, IT Services
FAVORABLE

“A solid solution for structured purchase requisition management”

5.0
Mar 25, 2026
The solution supports the core procurement and requisition processes effectively and provides good visibility and control over purchase requests.
It Security & Risk Management Associate
500M - 1B USD, Consumer Goods
CRITICAL

“Service Desk Consolidation Offset by Cumbersome API and Interface Complexity”

3.0
Apr 12, 2026
Infraon Infinity provides a centralized platform for IT operations and service management. While the core monitoring and ticketing functionalities are adequate, managing it within a Microsoft-based infrastructure requires more manual administrative effort than expected, leading to an average experience from both an admin and end-user perspective.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Infraon Infinity

byInfraon
in
4.5
Market Presence: Purchase Requisition Management Software, Software Asset Management Tools

About Company

Company Description

Updated 25th March 2025

The company EverestIMS, under the brand name of Infraon primarily provides a variety of B2B products that help address issues related to IT Operations. Our portfolio includes solutions like AI Operations (AIOps), IT Operations Management (ITOM), IT Service Management (ITSM), and Operations Support Systems (OSS). Through these products, Infraon aims to simplify and streamline IT operations processes.

Company Details

Updated 25th March 2025
Company type
Private
Year Founded
2017
Head office location
Bangalore, India
Number of employees
201 - 500
Annual Revenue
<50M USD
Website
https://infraon.io

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Infraon Infinity Likes & Dislikes

Like

Approval flows and role-based access controls are clear and align well with enterprise governance requirements the integration with existing procurement and financial processess makes the tool reliable for day to day operations.

Like

1. It consolidates IT asset management and service desk ticketing into a single interface. 2. Network and server monitoring capabilities are reliable for daily operational oversight. 3. Role-based access control allows for adequate separation between standard users and administrators.

Like

Automated ticket routing, alerting and SLA tracking helps to improve productivity and reduces errors that are done manually. The platform also helps with customization of workflows and reports.

Dislike

Performance can be inconsistent during peak usage times and documentation and self-services resources could be more complete and easier to access.

Dislike

1. Interacting with the platform's API via PowerShell scripts for automated asset management and user provisioning is clunky and poorly documented. 2. The user interface can be overwhelming for standard end-users trying to submit simple requests. 3. Native integration with standard Microsoft enterprise environments requires significant custom configuration.

Dislike

It's not a dislike however, if the UI could be more modern and intuitive for new users. Also, certain modules occasionally feel slower than expected.

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Infraon Infinity Reviews and Ratings

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • It Security & Risk Management Associate
    50M-1B USD
    Consumer Goods
    Review Source

    Service Desk Consolidation Offset by Cumbersome API and Interface Complexity

    3.0
    Apr 12, 2026
    Infraon Infinity provides a centralized platform for IT operations and service management. While the core monitoring and ticketing functionalities are adequate, managing it within a Microsoft-based infrastructure requires more manual administrative effort than expected, leading to an average experience from both an admin and end-user perspective.
  • Operations Associate
    1B-10B USD
    IT Services
    Review Source

    A solid solution for structured purchase requisition management

    5.0
    Mar 25, 2026
    The solution supports the core procurement and requisition processes effectively and provides good visibility and control over purchase requests.
  • Operations Associate
    50M-1B USD
    Services (non-Government)
    Review Source

    Infraon Infinity: Powerful, centralized IT management with strong automation and reporting.

    4.0
    Feb 9, 2026
    As a user of this product, my overall experience has been very positive in terms of unified dashboard platforms brings multiple IT assets, operations and management functions.
  • Cyber Security Engineer
    10B+ USD
    Banking
    Review Source

    Tool Simplifies Internal Purchase Flows Without Notable Drawbacks Reported

    5.0
    Feb 11, 2026
    My experience is very good about this tool that allows us to optimize procurement phases and approvals in order to better manage all the purchases.
  • Data Analyst
    <50M USD
    Software
    Review Source

    Efficient Workflow Management Features Contrast With Limited Customization Options

    5.0
    Feb 27, 2026
    positive experience - the system is user-friendly and supports efficient workflow management.
Showing Result 1-5 of 11

4.5

(11 Ratings)

Rating Distribution

5 Star
64%
4 Star
27%
3 Star
9%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.2

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