The company EverestIMS, under the brand name of Infraon primarily provides a variety of B2B products that help address issues related to IT Operations. Our portfolio includes solutions like AI Operations (AIOps), IT Operations Management (ITOM), IT Service Management (ITSM), and Operations Support Systems (OSS). Through these products, Infraon aims to simplify and streamline IT operations processes.
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Approval flows and role-based access controls are clear and align well with enterprise governance requirements the integration with existing procurement and financial processess makes the tool reliable for day to day operations.
1. It consolidates IT asset management and service desk ticketing into a single interface. 2. Network and server monitoring capabilities are reliable for daily operational oversight. 3. Role-based access control allows for adequate separation between standard users and administrators.
Automated ticket routing, alerting and SLA tracking helps to improve productivity and reduces errors that are done manually. The platform also helps with customization of workflows and reports.
Performance can be inconsistent during peak usage times and documentation and self-services resources could be more complete and easier to access.
1. Interacting with the platform's API via PowerShell scripts for automated asset management and user provisioning is clunky and poorly documented. 2. The user interface can be overwhelming for standard end-users trying to submit simple requests. 3. Native integration with standard Microsoft enterprise environments requires significant custom configuration.
It's not a dislike however, if the UI could be more modern and intuitive for new users. Also, certain modules occasionally feel slower than expected.