Overview
Product Information on Insider
What is Insider?
Insider Pricing
Overall experience with Insider
“Smart Recommender has boosted product visibility and overall performance”
“Frequent Advisor Changes and Unstable Meeting Schedules: A Review”
Badges
Multichannel Marketing Hubs
Personalization Engines
About Company
Company Description
Insider is a platform that facilitates individualized, cross-channel experiences. Its core principle lies in enabling enterprise marketers to interconnect customers' data across different channels and systems. By using an AI intent engine, Insider can predict future consumer behavior, thereby individualizing customer experiences. The company's platform is utilized to deliver experiences across various channels such as Web, App, Web Push, Email, SMS, and Messaging Apps. Insider extends services to a wide range of global businesses, covering various sectors like retail, automotive, and travel, among others. The goal of serving through Insider is to deliver AI-backed personalized experiences that live up to customer expectations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Insider
Reviewer Insights for: Insider
Deciding Factors: Insider Vs. Market Average
Performance of Insider Across Market Features
Insider Likes & Dislikes
There are a lot more campaign templates available now which work across all devices and make the setup a lot easier. We have used the Spin the wheel template in the past which helped us to achieve 215k in incremental revenue and we often use the purchase progress bars during promos as they are successful. The segmentation capabilities are endless and it's been great being able to use UCD segments in our onsite campaigns.
Read Full ReviewInsider has been a total game-changer for us. Their all in one solution sorted out our tech stack woes, allowing us to manage everything from a centralized dashboard. No more juggling between platforms. With their Email, Web, and App tools, we can seamlessly communicate with our customers across multiple channels, providing personalized experiences that make a real difference and we have seen a good improvement in overall engagement and conversion rates.
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Limited by cookie policy, campaigns like Spin the wheel wont show if users dont opt in to cookies. However, we have implemented a cookie-free tag this year which means that we can show more campaigns to all visitors regardless of their cookie acceptance status. Sometimes the design panel can be a bit temperamental with changes to fonts or colours not always applying. For new users it's a bit of a steeper learning curve to get going with the tool but there is great support available and I encourage all new team members to use courses available on the Insider Campus,
Read Full ReviewFailure to comply with weekly meeting days and hours Eureka counting rules are flawed Difficulty in batch processing
Read Full ReviewHonestly there's not much to dislike. The only tiny hiccup was the integration taking a bit longer than expected. But then the fantastic results made it all worthwhile.
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Peer Discussions
Insider Reviews and Ratings
- Senior Digital Trade Manager50M-1B USDRetailReview Source
Smart Recommender has boosted product visibility and overall performance
Insider provides us with a powerful, all-in-one platform that makes it easy to create and manage campaigns across multiple channels. Its versatility has been key in driving our commercial performance whilst also enabling us to advance our test-and-learn strategies. This year we integrated the smart recommendation module which has delivered great results so far. - Marketing Manager1B-10B USDTelecommunicationReview Source
Boosted lead generation and 39% Cost Saving with Insider's Architect
From the start, Insider's marketing automation helped us create value for our company and helped us deliver seamless experiences to our customers - Marketing Manager50M-1B USDConsumer GoodsReview Source
Using Insider's full suite of products for Web Personalization & cross-channel messaging
We use insider for web personalization and cross-channel messaging. By leveraging the cross-channel convenience of Architect and data integration. We could build CRM scenarios that deliver personalized messages to all customers from a single platform. That was a major need for us - a single platform to manage all channels efficiently and improve overall marketing productivity. - Marketing Manager50M-1B USDConsumer GoodsReview Source
Higher AOV coupled with a remarkable reduction in a cart abandonment rates
Our new product launches often underperformed as a customers frequently missed discovering the products. The experience across our Mobile App and Web store felt fragmented. Leveraging Insider's Web Suite and Mobile App, we set up a cohesive storefront across both channels with minimal technical support. Eureka ensured new products were easily discoverable, driving improved conversions. - Assistant Manager50M-1B USDTelecommunicationReview Source
We're managing to maintain a lean team with Insider's tools
We were looking for a marketing partner to match our lean and efficient approach. Insider stepped in and helped us streamline our communication and eliminate dependency on third party agencies so that our costs are low but the results are still delivered. We have full control over the campaign setup and our customers have been effectively retained via personalised campaigns. We have created journeys that engage, retain and most importantly, automated all in one platform. Architect has been a favorite tool in driving action and as an overview of a customer's journey