Overview
Product Information on IT Glue
Updated 5th July 2024
What is IT Glue?
IT Glue Pricing
IT Glue Product Images
Overall experience with IT Glue
Business Systems Analyst It
50M - 250M USD, BankingFAVORABLE
“Strong documentation backbone for a small IT shop, but Kaseya ecosystem lock-in and pricing model give us pause”
We ran a POC of IT Glue to evaluate whether it could replace our current mix of spreadsheets, shared drives, and tribal knowledge for IT documentation. For context, we're a community bank with a small IT team, not an MSP so our needs are more internally facing. The core documentation features worked well during the POC. Structured templates for assets, configurations, and passwords were immediately useful, and we could see how it would help us during audits and exams. That said, the platform is clearly built with MSPs as the primary audience, and some of the workflow assumptions don't translate cleanly to an internal IT department at a regulated financial institution. The pricing per user adds up fast for a team our size, especially when you factor in that most of the advanced integrations are geared towards Kaseya's own product stack, which we don't use.
It Associate
500M - 1B USD, ConstructionCRITICAL
“Streamlined import process offset by challenging asset management interface”
Solid efficiency when onboarding and managing assets, older user interface can disrupt processes though like finding assets and maintaining asset inventory logic, especially for new personnel managing assets.
About Company
Company Description
Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.
Company Details
Company type
Private
Year Founded
2000
Head office location
Miami, United States
Number of employees
5001 - 10000
Website
Do You Manage Peer Insights at Kaseya?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top IT Glue Alternatives
Peer Discussions
IT Glue Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Business Systems Analyst It50M-1B USDBankingReview Source
Strong documentation backbone for a small IT shop, but Kaseya ecosystem lock-in and pricing model give us pause
We ran a POC of IT Glue to evaluate whether it could replace our current mix of spreadsheets, shared drives, and tribal knowledge for IT documentation. For context, we're a community bank with a small IT team, not an MSP so our needs are more internally facing. The core documentation features worked well during the POC. Structured templates for assets, configurations, and passwords were immediately useful, and we could see how it would help us during audits and exams. That said, the platform is clearly built with MSPs as the primary audience, and some of the workflow assumptions don't translate cleanly to an internal IT department at a regulated financial institution. The pricing per user adds up fast for a team our size, especially when you factor in that most of the advanced integrations are geared towards Kaseya's own product stack, which we don't use. - It Associate50M-1B USDConstructionReview Source
Streamlined import process offset by challenging asset management interface
Solid efficiency when onboarding and managing assets, older user interface can disrupt processes though like finding assets and maintaining asset inventory logic, especially for new personnel managing assets. - Services Manager50M-1B USDIT ServicesReview Source
Three-Year Contract Terms and Delays in Support Response Cause Frustration
IT Glue is a strong product overall, but some of the shortcomings of Kaseya support and account management cause frustration. - Manager Of It Services<50M USDIT ServicesReview Source
IT Glue - A Comprehensive Asset and Document Management Tool
IT Glue is the best asset management and document management tool I have experienced so far with the best security posture we can configure it with and IP based restriction along with group-based security. It holds the details of the password, assets and is greatly integrated with Kaseya products - It Manager50M-1B USDSoftwareReview Source
Intuitive Interface and Templates Streamline Project Consistency and Information Access
Overall it is average, in terms of centralizing the documents, and ease of access to the IT information. I have passwords, configurations, assets, and SOPs organized in a better manner, which significantly improves the time and dependency with the person, ultimately reducing the downtime.
Showing Result 1-5 of 16
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
