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Overall experience with Ivanti Neurons for ITAM
“Automated Device Discovery Reduces Manual Work Yet May Impact Customization”
“Patch Management and Deployment Improved, But Agent Reliability Remains an Ongoing Issue”
About Company
Company Description
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.
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Ivanti Neurons for ITAM Likes & Dislikes
Ivanti Neurons for Discovery significantly reduces manual efforts by automatically discovering devices and updating asset records, and AI-driven insights help identify under-utilized assets and potential compliance risks. I also appreciate the barcode scanning capability, which simplifies physical assets tracking and minimizes human error. The mobile app is another strong point, allowing teams to search, update, and manage assets on the go, making inventory checks and updates faster and more efficient. Overall, it delivers both operational efficiency and strategic visibility in a very practical way.
The cloud part of the product is probably the best, the old Ivanti was very difficult to use and for remote machines the gateway appliance did not work very well, neurons has resolved this and we are seeing better success when deploying patches and managing our vulnerabilites
The automated asset discovery and normalization provides accurate visibility of hardware and software inventory without heavy manual effort. Strong license management capabilities help track software usage and maintain compliance, which is especially useful during audits. Reporting and dashboard features offer detailed insights into asset lifecycle, cost, and optimization opportunities, supporting better decision making.
Ivanti Neurons for ITAM There are a few areas where I've noticed limitations. Our organization found the initial setup and configuration to be complex. The learning curve for non-technical users can also be steep in the early stages, especially for teams transitioning from spreadsheets or simpler tools, as the platform's depth and automation features require familiarity to leverage effectively. In addition to real-time data, accuracy is largely dependent on how well integrations like discovery tools and third-party systems are implemented and maintained; without proper updates, gaps in visibility can still occur.
The agents break pretty often and it has become a part of the job to fix these agents on daily, weekly basis to ensure a healthy environment.
The initial implementation and configuration can be complex and we require vendor support 2-3 times to optimize as per our company requirements The user interface, while functional, can be overwhelming at times due to the depth of features and detailed menus. Custom reporting may require additional effort or technical knowledge, especially when creating highly specific or advanced reports
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Ivanti Neurons for ITAM Reviews and Ratings
- Engineer<50M USDIT ServicesReview Source
Automated Device Discovery Reduces Manual Work Yet May Impact Customization
Ivanti Neurons for ITAM is a single, unified database that consolidates all asset information into one reliable source. It eliminates the confusion of scattered spreadsheets and fragmented systems, giving our IT team clear and accurate visibility across our organization. Additionally, the platform effectively tracks the complete life cycle of IT assets including hardware, software, virtual, cloud, and peripherals from procurement to retirement, while maintaining detailed records of status, location, warranties, contracts and stock levels. - IT ASSOCIATE50M-1B USDTravel and HospitalityReview Source
Patch Management and Deployment Improved, But Agent Reliability Remains an Ongoing Issue
Neurons has been a solid platform for managing our endpoint enviroment. The patch management and software deployment capabilities give us a lot of flexibility in how we package and push updates across our company. The agents are mostly reliable with a few hangs here and there. Neurons has allowed us to build several automations by utilizing their bot module which has allowed us to improve the way we deploy - Business Sales Engineer<50M USDIT ServicesReview Source
Detailed Asset Visibility and License Tracking Enhance Audit and Compliance Processes
ivanti neurons for ITAM has helped us gain clear visibility of our hardware and software assets across the organization. The discovery and normalization capabilities are quite effective, especially for licenses tracking and compliance management. The dashboard and reporting tools provide useful insights for cost control and audit readiness. Although the implementation phase required proper planning, the system performs reliably once fully configured. - It Manager50M-1B USDRetailReview Source
Comprehensive Asset Management Hampered by Slow Support and Market Lag
Works fine overall, though it still has room for improvement in some areas. - MANAGER50M-1B USDConsumer GoodsReview Source
Good, But Still Not Great.
Ivanti has been great to work with and willing to listen to our priorities, but the enhancements are lack-luster or are not aligned with our priorities at times. Items we have great interest are continually backlogged and we've had to develop custom solutions within the service for very basic ITAM processes and procedures, including a full SW License Management component.