Overview
Product Information on Ivanti Neurons for ITSM
What is Ivanti Neurons for ITSM?
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Overall experience with Ivanti Neurons for ITSM
“Ivanti Neurons for ITSM Delivers Flexibility But Setup and Reporting Challenging”
“Ivanti ITSM Platform is not ready for prime-time”
About Company
Company Description
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.
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Ivanti Neurons for ITSM Likes & Dislikes
1. Strong customization and flexibility: Workflows forms and processes can be tailored to federal organization needs rather than forcing us into a rigid structure. 2. Good core ITSM coverage: Incident, requests, change and problem management are all robust and reliable once configured. 3. Automation capabilities: Automation and self service features help reduce manual effort and improve response time for common and repetitive requests.
It is a web-based application that doesn't require a client.
- Flexibility - Capable of connecting to many third party sources using built in connectors. You can even work with Ivanti support to have custom connectors implemented. - Complete package - lots of content bundled into the ITSM suite, including quarterly updates adding new features and bug fixes. - Excellent support - trusted third parties used to customize the system.
1. Steep learning curve - Initial setup and configuration can be complex and requires experienced administrators or training 2. User interface could be more intuitive - Some areas feel dated in navigating advantage features isn't always straightforward 3. Reporting can be annoying - Building and customizing reports is not a user friendly as expected and requires workarounds
- Ivanti is lacking critical features that are common in ITSM solutions such as customizable dashboards and global search on Self Service. - It is VERY expensive and requires Ivanti consulting to maintain and develop the platform. - There really isn't anything OOB- everything requires customization and customization is difficult to do.
- steep learning curve for administrators - non-intuitive administrative backend - Product cost - Ivanti Neurons offers a wide breadth of functionality for ITSM administrators and users alike, however I would weigh the total value against its competitors to ensure your installation is getting the value you require.
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Peer Discussions
Ivanti Neurons for ITSM Reviews and Ratings
- It Analyst50M-1B USDInsurance (except health)Review Source
Ivanti Neurons for ITSM Delivers Flexibility But Setup and Reporting Challenging
Overall our experience with Ivanti Neurons for ITSM has been super positive, the platform is reliable and provides strong core ITSM functionality once it's properly configured. It offers a lot of flexibility and automation capabilities that allow us to mainstream service management processes across the organization.While there's a learning curve in some areas may be more intuitive the solution has met most of our operational needs. - It Technical Analyst - Endpoint Services50M-1B USDHealthcare and BiotechReview Source
Ivanti ITSM - Impressive flexibility for tech savvy customers
While Ivanti Neurons for ITSM does have a steep learning curve, it remains very flexible and able to accomplish all customizations our org has ever required to increase productivity and ease of use for our end-users. - Partner Support Analyst50M-1B USDIT ServicesReview Source
Ivanti Neurons Offers Comprehensive ITSM Management With Automation To Enhance Efficiency
Ivanti Neurons is a platform that provides strong features for organizations that need proper ITSM reporting and capabilities to manage their processes in organization. - IT Manager1B-10B USDHealthcare and BiotechReview Source
Centralized Resource Offers Value But Custom Report Fields Remain Complex
Ivanti is really what you make of it. If you are savvy and invest your time and effort appropriately it is an extremely valuable tool. - Systems Administrator50M-1B USDMiscellaneousReview Source
Exploring Advanced Features While Navigating Community and Usability Limitations
I have lots of experience with Ivanti's products and this one is the best. Loving it so far but still have a lot to learn.