Name: Ivanti Neurons for ITSM
Rating: 4.1 (328 reviews)

Overview

Product Information on Ivanti Neurons for ITSM

Updated 20th February 2026

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.

Overall experience with Ivanti Neurons for ITSM

It Analyst

50M - 250M USD, Insurance (except health)

FAVORABLE

“Ivanti Neurons for ITSM Delivers Flexibility But Setup and Reporting Challenging”

4.0

Feb 2, 2026

Overall our experience with Ivanti Neurons for ITSM has been super positive, the platform is reliable and provides strong core ITSM functionality once it's properly configured. It offers a lot of flexibility and automation capabilities that allow us to mainstream service management processes across the organization.While there's a learning curve in some areas may be more intuitive the solution has met most of our operational needs.

IT Services Associate

30B + USD, Healthcare and Biotech

CRITICAL

“Limited Insight Into Issues When Experiencing Delays or Duplicate Tickets”

3.0

Apr 21, 2026

sometimes loads slow, or creates double tickets. Ivanti doesn't provide much insight as to why.

About Company

Company Description

Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.

Company Details

Company type

Private

Year Founded

1985

Head office location

South Jordan, United States

Number of employees

1001 - 5000

Website

www.ivanti.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Ivanti Neurons for ITSM

Reviewer Insights for: Ivanti Neurons for ITSM

Deciding Factors: Ivanti Neurons for ITSM Vs. Market Average

Performance of Ivanti Neurons for ITSM Across Market Features

Ivanti Neurons for ITSM Likes & Dislikes

1. Strong customization and flexibility: Workflows forms and processes can be tailored to federal organization needs rather than forcing us into a rigid structure. 2. Good core ITSM coverage: Incident, requests, change and problem management are all robust and reliable once configured. 3. Automation capabilities: Automation and self service features help reduce manual effort and improve response time for common and repetitive requests.

managing tickets and pulling reports/customized dashboards

- Flexibility - Capable of connecting to many third party sources using built in connectors. You can even work with Ivanti support to have custom connectors implemented. - Complete package - lots of content bundled into the ITSM suite, including quarterly updates adding new features and bug fixes. - Excellent support - trusted third parties used to customize the system.

1. Steep learning curve - Initial setup and configuration can be complex and requires experienced administrators or training 2. User interface could be more intuitive - Some areas feel dated in navigating advantage features isn't always straightforward 3. Reporting can be annoying - Building and customizing reports is not a user friendly as expected and requires workarounds

slowness.

- steep learning curve for administrators - non-intuitive administrative backend - Product cost - Ivanti Neurons offers a wide breadth of functionality for ITSM administrators and users alike, however I would weigh the total value against its competitors to ensure your installation is getting the value you require.

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Ivanti Neurons for ITSM Reviews and Ratings

Recommended Gartner Insights

Market Guide for IT Service Management Platforms

50M-1B USD

Insurance (except health)

Review Source

Ivanti Neurons for ITSM Delivers Flexibility But Setup and Reporting Challenging

It Technical Analyst - Endpoint Services

Healthcare and Biotech

Ivanti ITSM - Impressive flexibility for tech savvy customers

Jan 23, 2026

While Ivanti Neurons for ITSM does have a steep learning curve, it remains very flexible and able to accomplish all customizations our org has ever required to increase productivity and ease of use for our end-users.

Partner Support Analyst

IT Services

Ivanti Neurons Offers Comprehensive ITSM Management With Automation To Enhance Efficiency

Feb 18, 2026

Ivanti Neurons is a platform that provides strong features for organizations that need proper ITSM reporting and capabilities to manage their processes in organization.

IT Manager

1B-10B USD

Centralized Resource Offers Value But Custom Report Fields Remain Complex

Nov 17, 2025

Ivanti is really what you make of it. If you are savvy and invest your time and effort appropriately it is an extremely valuable tool.

IT Associate

Ivanti Simplifies Service Requests but Faces Interface and Support Challenges

Ivanti has been helpful in reducing the time it takes to get our users the help they need. The service catalog is easy for the users to navigate. SLA tracking keeps everything moving in a timely manner.