Overview
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What is Jamf?
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Overall experience with Jamf
“Market leader in the Apple device segment for good reason”
“JAMF Underperforms in User Interface and Customer Support”
About Company
Company Description
Jamf is a company that specializes in managing and securing Apple at work. Known as a standard in its field, the company caters to businesses, education institutions, and government organizations. The firm achieves this through its software and with the assistance of Jamf Nation, which comprises over 100,000 members and is the world's most extensive community of Apple IT administrators. As of now, Jamf's services have been entrusted with over 31.3 million Apple devices by around 73,500 global customers. The company continues to expand in international markets.
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It is an excellent central source for managing our macOS and iOS fleets (we also have some AppleTV units in classrooms that we manage with Jamf). The granularity it provides for configuring and maintaining groups of devices is very powerful. The capability to add custom shell scripts is the best feature, since if you have root access, which you essentially do from Jamf, you can do pretty much anything you need (outside of Apple's framework restrictions). It is fairly straightforward to manage large numbers of endpoints using Jamf Pro.
Scripting is definitely one of the good things about JAMF Integration with ABM works flawlessly
1. Speed of deploying of apps and policies on to the device - takes 10-20s for iOS and less than 15 mins for macOS (depending on the file size). 2. Presence of an on-demand Inventory Update to push the policies without having to wait the usual cycle, whenever necessary. 3. SelfService catalogue which allows apps as well as policies to be present which the user can run whenever required. 4. Patch management for majority of common apps in macOS (apart from Microsoft apps which come with MAU) is available in JAMF App Catalog which helps in robust tracking and monitoring of deployment of latest versions or versions with security updates (w.r.t. Zero-Day Vulnerabilities) 5. LAPS functionality is well-defined with two LAPS admin whose password can gets rotated every hour upon viewing and the LAPS admin works without having to log into it as a local account. 6. Well-developed GUI where most functionalities come in the form of UI and does not need to be achieved by scripts or other roundabout method. 7. Ability to scope/unscope policies and apps based on single devices and not groups.
It can be overly complicated to get certain things done with configuration profiles. The Sites feature initially appears attractive, but actually using it creates a lot of extra work and we ended up with a fair amount of technical debt that we needed to clean up in the move to the cloud service. Learning the API for ad hoc automation and connections to external systems require a fair amount of time and practice.
Product support is definitely something they should upgrade. Some of it's features are broken with a lot of bugs.
1. High cost. 2. No escalation matrix or system of defining criticality of issues when raising a ticket with JAMF support resulting in poor or unsatisfactory customer experience. 3. Apps for macOS are only supported as .pkg. One needs to use the JAMF composer to convert a .dmg file to a .pkg one but a lot of settings get lost during the conversion. 4. No commands of force restart or shut down for macOS. 5. USB restrictions segment removed from JAMF Pro and added to JAMF Protect.
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Jamf Reviews and Ratings
- IT AssociateGov't/PS/EdEducationReview Source
Market leader in the Apple device segment for good reason
Jamf Pro is extremely powerful overall. It has a wide variety of things it can manage directly from the product GUI, plus it has the capability to include shell scripts and custom XML for configuration and maintenance. We had used the on-premises product for quite some time and just recently migrated to the cloud product. - Manager, IT Security and Risk Management10B+ USDServices (non-Government)Review Source
JAMF: Comprehensive review based on Pros & Cons
Our organisation has been using JAMF Pro for the past 5 years for its iOS and macOS MDM management. The enrolment procedure is not only smooth but also extensively customisable to the organisation's needs. Compared to other MDM solutions, JAMF Pro provides a smoother and fast lane deployment of apps and policies in the managed devices. It holds up the meaning of Zero Touch deployment in the true sense. Till now, we have not faced any substantial issue with the product as such. Software and security updates are also available on time. We have a wide range of fine-grained restriction policies tailored for our user base which can be deployed/revoked whenever needed. - It SpecialistGov't/PS/EdEducationReview Source
JAMF Pro Streamlines Apple Device Management With Extensive Customization Options
JAMF Pro is the industry standard MDM for Mac and iOS devices for a reason. Customization is almost endless, within Apple's framework of course. Very pleased with how much time it saves our team managing over 1200 Apple devices. We could not manage it without JAMF Pro, no doubt. - Director of IT50M-1B USDMediaReview Source
If you have Apple products, Jamf is a no brainer
Jamf has been a life saver! We have 80% Macs in our org along with a plethora of iPads but we are a Microsoft suite company and Jamf helped seamlessly integrate the two with our Jamf Connect and the very user friendly MDM. - Systems Engineer50M-1B USDBankingReview Source
JAMF Offers Comprehensive Device Control But Interface Layout Can Be Challenging
JAMF is a top-tier MDM solution for Macs and iPhones. It is very robust and functional for admins and users alike, although it does take some time to set up properly and practice getting used to the GUI.