Jamf is a company that specializes in managing and securing Apple at work. Known as a standard in its field, the company caters to businesses, education institutions, and government organizations. The firm achieves this through its software and with the assistance of Jamf Nation, which comprises over 100,000 members and is the world's most extensive community of Apple IT administrators. As of now, Jamf's services have been entrusted with over 31.3 million Apple devices by around 73,500 global customers. The company continues to expand in international markets.
Do You Manage Peer Insights at Jamf?
Access Vendor Portal to update and manage your profile.
The biggest impact for me with the product is their customer community and the support of that community. When you need support, the best place to get answers is usually from other users. They provide a way for us to do that. If you are unsure of how you would like to go about an implementation, there is usually a handful of other users who have already made that decision and can offer advice about what was successful and some of the pitfalls beyond what an employee may usually offer from a more limited product-based rather than user-based scope.
Scripting is definitely one of the good things about JAMF Integration with ABM works flawlessly
The depth of Apple-native integration is unmatched. ABM-connected zero-touch enrollment, Jamf Setup Manager for guided onboarding, and the ability to scope policies and configurations at a granular level make managing a distributed Apple fleet genuinely manageable. The flexibility to run parallel production and beta instances under a single IdP connection is also a standout. It lets us test changes safely without duplicating infrastructure.
The biggest issue that I have had is that their price for Mac management is cost prohibitive for us. We are only looking to manage a few things, no real scripting, so the cost ishigher than my school will allow for me to manage the wifi, printers, and a few app licenses. Another thing that I have found to be increasingly lacking over the years is customer support, luckily, it is a very rare occasion that I need support with Jamf Pro. The product just works.
Product support is definitely something they should upgrade. Some of it's features are broken with a lot of bugs.
Jamf AI documentation lags behind product changes, which makes it easy to go down the wrong path when configuring newer features or troubleshooting. Particularly around Smart Group criteria, Entra ID integration, and Setup Manager enrollment flows. Error messaging on the client side is also often too opaque to be actionable without digging into logs. A clearer feedback loop between the MDM layer and the admin console would significantly reduce troubleshooting time.