Overview
Product Information on Khoros Communities
What is Khoros Communities?
Khoros Communities Pricing
Overall experience with Khoros Communities
“Product Enables Wide-Ranging Community Support and Expert Engagement Across Platforms”
“Frequent Support Issues and Reporting Gaps Challenge Effective Use of Khoros Aurora”
About Company
Company Description
IgniteTech is a company that primarily focuses on developing enterprise software. The main offering of IgniteTech is a platform designed to assist organizations in revenue growth, expense optimization, and speeding up transformation. This is achieved through a unique model which offers customers access to all the products in IgniteTech's portfolio.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Khoros Communities
Performance of Khoros Communities Across Market Features
Khoros Communities Likes & Dislikes
the advanced content and knowledge management since it allows my team to offer documentation and technical guidance consistently
The implementation team were easy to work with and worked to our challenging timescales The functionality that is available is easy to use. It was easy to build a good looking community site out of the box. It provides all of the content types that you would expect (forums / blogs / events)
Advanced configurations require additional resources or specialized technical expertise
Post implementation, the support experience has been severely lacking. Bug reports go unacknowledged and are regularly closed without warning and without being fixed. We have had 4 CSMs in a short amount of time and due to a recent acquisition our new CSM is completely unfamiliar with our product or use case. The out of the box functionality is also lacking and software development resources are required for what I would consider table stakes functionality. In particular the lack of reporting functionality is hampering our ability to prove the ROI of our community.
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Peer Discussions
Khoros Communities Reviews and Ratings
- It Support Associate50M-1B USDServices (non-Government)Review Source
Product Enables Wide-Ranging Community Support and Expert Engagement Across Platforms
I like how the product supports a large and also geographically distributed communities leading to expansive discussions with expert responses. It also integrates seamlessly with customer engagement ecosystems allowing better issues escalation between community platforms and social channels and this contributes to deeper collaboration from the support. I also like its strong moderation and analytical abilities allowing my department to maintain productive and safe communities at the same time measuring the ongoing participation trends. - Director of Community50M-1B USDIT ServicesReview Source
Frequent Support Issues and Reporting Gaps Challenge Effective Use of Khoros Aurora
We recently released our customer community to Khoros Aurora and have found the functionality, customer support and speed of improvement severely lacking.