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  3. Salesforce Experience Cloud
Logo of Salesforce Experience Cloud

Salesforce Experience Cloud

bySalesforce
in
4.3
Market Presence: Social Software in the Workplace, B2B Customer Community Platforms

Overview

Product Information on Salesforce Experience Cloud

Updated 13th October 2025

What is Salesforce Experience Cloud?

Salesforce Experience Cloud is a software designed to facilitate the creation and management of digital experiences for various audiences, including customers, partners, and employees. The software enables organizations to build branded portals, forums, and websites that integrate with core business data and processes. Experience Cloud provides tools for content management, collaboration, and personalization, aiming to streamline communication and engagement across different groups. The software offers features such as community management, access control, analytics, and integration with Salesforce’s suite of customer relationship management solutions. By leveraging these capabilities, organizations can address business needs related to customer support, partner enablement, and self-service, while maintaining secure access to relevant information and resources.

Salesforce Experience Cloud Pricing

Salesforce Experience Cloud software uses a subscription-based pricing model with different tiers based on features and user needs organizations pay a recurring fee per user per month or per login with variations depending on selected functionalities and scale of deployment

Overall experience with Salesforce Experience Cloud

Senior Cloud Engineer
50M - 250M USD, Transportation
FAVORABLE

“Excellent key webpages interaction tracking and conversion optimization tool”

5.0
Apr 17, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
ECOMMERCE MANAGER
50M - 250M USD, Manufacturing
CRITICAL

“Powerful tool but with extremely limited customization capabilities”

3.0
Jun 21, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Salesforce Experience Cloud Reviews and Ratings

4.3

(348 Ratings)

Rating Distribution

5 Star
45%
4 Star
45%
3 Star
9%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Senior Cloud Engineer
    50M-1B USD
    Transportation
    Review Source

    Excellent key webpages interaction tracking and conversion optimization tool

    5.0
    Apr 17, 2025
    Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
  • Senior Cloud Engineer
    50M-1B USD
    Transportation
    Review Source

    Excellent key webpages interaction tracking and conversion optimization tool

    5.0
    Apr 17, 2025
    Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
  • Read All 348 Reviews

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Reviewer Insights for: Salesforce Experience Cloud
Deciding Factors: Salesforce Experience Cloud Vs. Market Average
Performance of Salesforce Experience Cloud Across Market Features

Salesforce Experience Cloud Likes & Dislikes

Like

Setting up this tool only took a few steps and their customer support is very responsive which in todays world means a lot.

Like

Setting up this tool only took a few steps and their customer support is very responsive which in todays world means a lot.

Like

Setting up this tool only took a few steps and their customer support is very responsive which in todays world means a lot.

Dislike

- Customization is extremely limited, makes it very difficult to build a product that is OK to go live with customer facing - Had to delay deployment because of lack of personalization - Platform design

Dislike

- Customization is extremely limited, makes it very difficult to build a product that is OK to go live with customer facing - Had to delay deployment because of lack of personalization - Platform design

Dislike

- Customization is extremely limited, makes it very difficult to build a product that is OK to go live with customer facing - Had to delay deployment because of lack of personalization - Platform design