Salesforce Experience Cloud

bySalesforce
in
4.3
Market Presence: Digital Experience Platforms, Social Software in the Workplace

Overview

Product Information on Salesforce Experience Cloud

Updated 13th October 2025

What is Salesforce Experience Cloud?

Salesforce Experience Cloud is a software designed to facilitate the creation and management of digital experiences for various audiences, including customers, partners, and employees. The software enables organizations to build branded portals, forums, and websites that integrate with core business data and processes. Experience Cloud provides tools for content management, collaboration, and personalization, aiming to streamline communication and engagement across different groups. The software offers features such as community management, access control, analytics, and integration with Salesforce’s suite of customer relationship management solutions. By leveraging these capabilities, organizations can address business needs related to customer support, partner enablement, and self-service, while maintaining secure access to relevant information and resources.

Overall experience with Salesforce Experience Cloud

Senior Cloud Engineer
50M - 250M USD, Transportation
FAVORABLE

“Excellent key webpages interaction tracking and conversion optimization tool”

5.0
Apr 17, 2025
Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
ECOMMERCE MANAGER
50M - 250M USD, Manufacturing
CRITICAL

“Powerful tool but with extremely limited customization capabilities”

3.0
Jun 21, 2023
Poweful tool but personalization capabilities are extremely limited

About Company

Company Description

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Experience Cloud
Deciding Factors: Salesforce Experience Cloud Vs. Market Average
Performance of Salesforce Experience Cloud Across Market Features

Salesforce Experience Cloud Likes & Dislikes

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Peer Discussions

Salesforce Experience Cloud Reviews and Ratings

4.3

(350 Ratings)

Rating Distribution

5 Star
45%
4 Star
45%
3 Star
9%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
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  • Senior Cloud Engineer
    50M-1B USD
    Transportation
    Review Source

    Excellent key webpages interaction tracking and conversion optimization tool

    5.0
    Apr 17, 2025
    Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
  • DIRECTOR OF INFORMATION SYSTEMS
    Gov't/PS/Ed
    Education
    Review Source

    Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM

    4.0
    Feb 27, 2025
    Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms.
  • Finance Associate
    1B-10B USD
    Software
    Review Source

    Reliable System with User-Friendly Interface: Insights and Challenges

    4.0
    Dec 25, 2024
    System reliable and easy interface to use. One issue it allows users to input bad data which results in issues later in the pipeline.
  • SOFTWARE ARCHITECT
    1B-10B USD
    IT Services
    Review Source

    Engage and Collaborate: Experience Cloud's Unique Online Community Solution

    4.0
    Apr 6, 2024
    Experience Cloud provides a cloud based solution for customers and partners to engage in an online community forum to help facilitate customer issue resolution. Customer can leverage Knowledge, self service options and enagge with a support center by logging cases to get their business issues resolved. A secure platform with roles and permissions assigned at the correct levels to ensure the right information is presented to the community audience
  • PROJECT MANAGER
    50M-1B USD
    Banking
    Review Source

    Salesforce Experience Cloud- Much improved customer portal experience

    4.0
    Apr 3, 2024
    Experience Cloud has been used to log support cases, search knowledgebase articles to provide self service options to resolve issues quickly. It has a wealth of collaboration and community engaging with other to learn from and also provide help to others. Allows you to integrate seamlessly and log in from Salesforce Service Cloud for an integrated view of cases, knowledge articles, and much more
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Showing Result 1-5 of 350

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