Overview
Product Information on Salesforce Experience Cloud
Updated 13th October 2025
What is Salesforce Experience Cloud?
Salesforce Experience Cloud Pricing
Overall experience with Salesforce Experience Cloud
Senior Cloud Engineer
50M - 250M USD, TransportationFAVORABLE
“Excellent key webpages interaction tracking and conversion optimization tool”
Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
ECOMMERCE MANAGER
50M - 250M USD, ManufacturingCRITICAL
“Powerful tool but with extremely limited customization capabilities”
Poweful tool but personalization capabilities are extremely limited
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Experience Cloud
Deciding Factors: Salesforce Experience Cloud Vs. Market Average
Performance of Salesforce Experience Cloud Across Market Features
Salesforce Experience Cloud Likes & Dislikes
Setting up this tool only took a few steps and their customer support is very responsive which in todays world means a lot.
Read Full Review- Powerful tool thanks to seamless integration with the rest of the suite - Quite easy to implement thanks to Traiblazer - Easy to use once configured properly
Read Full ReviewThe ability to natively expose Salesforce data, automations, reports, etc while preserving boundaries and restrictions to what should be internal vs customer facing.
Read Full Review
- Customization is extremely limited, makes it very difficult to build a product that is OK to go live with customer facing - Had to delay deployment because of lack of personalization - Platform design
Read Full ReviewThe editor is fairly robust and is mostly WYSIWYG, but some customizations still require some more technical know-how.
Read Full ReviewTop Salesforce Experience Cloud Alternatives
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Salesforce Experience Cloud Reviews and Ratings
Last 12 Months
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- Senior Cloud Engineer50M-1B USDTransportationReview Source
Excellent key webpages interaction tracking and conversion optimization tool
Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages. - DIRECTOR OF INFORMATION SYSTEMSGov't/PS/EdEducationReview Source
Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM
Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms. - Finance Associate1B-10B USDSoftwareReview Source
Reliable System with User-Friendly Interface: Insights and Challenges
System reliable and easy interface to use. One issue it allows users to input bad data which results in issues later in the pipeline. - SOFTWARE ARCHITECT1B-10B USDIT ServicesReview Source
Engage and Collaborate: Experience Cloud's Unique Online Community Solution
Experience Cloud provides a cloud based solution for customers and partners to engage in an online community forum to help facilitate customer issue resolution. Customer can leverage Knowledge, self service options and enagge with a support center by logging cases to get their business issues resolved. A secure platform with roles and permissions assigned at the correct levels to ensure the right information is presented to the community audience - PROJECT MANAGER50M-1B USDBankingReview Source
Salesforce Experience Cloud- Much improved customer portal experience
Experience Cloud has been used to log support cases, search knowledgebase articles to provide self service options to resolve issues quickly. It has a wealth of collaboration and community engaging with other to learn from and also provide help to others. Allows you to integrate seamlessly and log in from Salesforce Service Cloud for an integrated view of cases, knowledge articles, and much more
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