Overview
Product Information on Knovvu Analytics
What is Knovvu Analytics?
Knovvu Analytics Pricing
Overall experience with Knovvu Analytics
“SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights”
“Long Wait Time for Product Launch Experienced”
About Company
Company Description
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Knovvu Analytics
Performance of Knovvu Analytics Across Market Features
Knovvu Analytics Likes & Dislikes
The most impressive aspect is SESTEK strong performance in speech to text transcription. The efficiency and flexibility of their modules allow for seamless integration into various analytics workflows, providing valuable insights and enhancing overall operational effectiveness.
it is fast enough to get whatever you want.
1- It provides significant support to business processes and enables tasks that are difficult to perform with human effort alone to be completed easily through the product. 2- It automatically evaluates calls. 3- It provides insights into the emotional tone of calls.
Application offers a wide range parameters but there maybe some lack in details. There is potential for development or profiling of parameters to improve analysis capabilities.
I think AI should be more productive. AI should focus mostly on agents' and customers' sentimental analyses
1- Some areas could be improved in terms of usability. 2- The resolution time for certain issues is relatively long. 3- Different tenants cannot be managed simultaneously with the same user account.
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Peer Discussions
Knovvu Analytics Reviews and Ratings
- CUSTOMER INSIGHTS MANAGER - CX & ANALYTI10B+ USDBankingReview Source
SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights
SESTEK success rate language processing is very high and its user friendly interface, ability to analyze data from multiple perspectives and the availability of a wide range of parameters are key strengths. Additionally, the quality of their support services and professional communication are also highly satisfactory. - Project Manager1B-10B USDConsumer GoodsReview Source
Knovvu Analytics - Evaluation
The product provides significant value to business processes and enables tasks that are very difficult to perform with human effort alone to be completed easily. With the help of filters and categories, analyses can be conducted quickly and efficiently. It also serves as a guide for generating insights from customer interactions and taking actions based on the insights. Communication with the teams is also good. - Data and Analytics Manager1B-10B USDBankingReview Source
Long Wait Time for Product Launch Experienced
it took very very long time to get in live. We had to wait almost a year to get it live. - SENIOR SPECIALIST1B-10B USDInsurance (except health)Review Source
The Technology that understands me best
It is excellent that is analyzes emotions during the conversation and works with artificial intelligence. - product manager50M-1B USDTelecommunicationReview Source
Unveiling a User-Friendly Interface with AI-Powered Features
It has become a more understandable and easier-to-use product with the new user-friendly interface. With AI, you can get call summary and subject headings support