Name: Knovvu Analytics
Rating: 4.8 (8 reviews)

Overview

Product Information on Knovvu Analytics

Updated 7th April 2026

What is Knovvu Analytics?

SESTEK Analytics is a software developed to analyze and interpret conversational data from voice and digital channels within contact centers and customer service environments. The software provides insights by processing recorded interactions to extract information related to customer sentiment, agent performance, and common interaction topics. It offers capabilities such as speech-to-text transcription, automatic keyword spotting, and emotion detection, which assist in monitoring service quality and evaluating operational efficiency. Businesses use this software to identify trends in customer inquiries and concerns, enhance compliance monitoring, and optimize training programs. The software aims to support informed business decisions through actionable analytics generated from communication records.

Overall experience with Knovvu Analytics

CUSTOMER INSIGHTS MANAGER - CX & ANALYTI

30B + USD, Banking

FAVORABLE

“SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights”

5.0

Mar 3, 2026

SESTEK success rate language processing is very high and its user friendly interface, ability to analyze data from multiple perspectives and the availability of a wide range of parameters are key strengths. Additionally, the quality of their support services and professional communication are also highly satisfactory.

Data and Analytics Manager

1B - 3B USD, Banking

CRITICAL

“Long Wait Time for Product Launch Experienced”

3.0

Nov 28, 2024

it took very very long time to get in live. We had to wait almost a year to get it live.

About Company

Company Description

Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.

Company Details

Company type

Private

Year Founded

2000

Head office location

Istanbul, Türkiye

Number of employees

51 - 200

Annual Revenue

<50M USD

Website

http://www.sestek.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Knovvu Analytics

Performance of Knovvu Analytics Across Market Features

Knovvu Analytics Likes & Dislikes

The most impressive aspect is SESTEK strong performance in speech to text transcription. The efficiency and flexibility of their modules allow for seamless integration into various analytics workflows, providing valuable insights and enhancing overall operational effectiveness.

it is fast enough to get whatever you want.

1- It provides significant support to business processes and enables tasks that are difficult to perform with human effort alone to be completed easily through the product. 2- It automatically evaluates calls. 3- It provides insights into the emotional tone of calls.

Application offers a wide range parameters but there maybe some lack in details. There is potential for development or profiling of parameters to improve analysis capabilities.

I think AI should be more productive. AI should focus mostly on agents' and customers' sentimental analyses

1- Some areas could be improved in terms of usability. 2- The resolution time for certain issues is relatively long. 3- Different tenants cannot be managed simultaneously with the same user account.

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Peer Discussions

Knovvu Analytics Reviews and Ratings

Recommended Gartner Insights

Market Guide for Speech Analytics Platforms (Transitioning to Conversation Analytics Platforms)

10B+ USD

Banking

Review Source

SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights

Project Manager

1B-10B USD

Consumer Goods

Knovvu Analytics - Evaluation

Mar 10, 2026

The product provides significant value to business processes and enables tasks that are very difficult to perform with human effort alone to be completed easily. With the help of filters and categories, analyses can be conducted quickly and efficiently. It also serves as a guide for generating insights from customer interactions and taking actions based on the insights. Communication with the teams is also good.

Long Wait Time for Product Launch Experienced

SENIOR SPECIALIST

Insurance (except health)

The Technology that understands me best

Nov 12, 2024

It is excellent that is analyzes emotions during the conversation and works with artificial intelligence.

product manager

50M-1B USD

Telecommunication

Unveiling a User-Friendly Interface with AI-Powered Features

Oct 18, 2024

It has become a more understandable and easier-to-use product with the new user-friendly interface. With AI, you can get call summary and subject headings support