KnowBe4 security awareness training is geared toward users across the spectrum - from the technically impaired to the tech savvy - and sticks out in your brain like a gimmicky infomercial song, if you know what I mean. Its methodology is simple - make people the "firewall" against hackers - which in my opinion is really a great idea and a great way of making online security awareness a much more relevant educational topic. Just like technology today, hackers are constantly evolving and twisting advances like AI (artificial intelligence) to their Machiavellian schemes. In this day and age, people simply need to look at security awareness from the same vantage point as we did post 9/11 in the real world, which is "we don't depend on security; security depends on us".

The overall KnowBe4 experience has been good, however we have faced challenges. Limited new training content, Preferred training languages readily available and setting up the SAPA and managing communications through the dashboard was complex and created difficulties. Not using all of the KnowBe4 products also impacts how accurately the VRO score reflects our organization.