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Overview

Product Information on Proofpoint ZenGuide

Updated 21st January 2026

What is Proofpoint ZenGuide?

Proofpoint ZenGuide is a cybersecurity awareness and training platform that supports organizations in reducing human risk associated with phishing and social engineering threats. The platform uses threat intelligence from Proofpoint and integrates with the Proofpoint Threat Protection Suite to inform training content based on observed attack patterns. ZenGuide enables organizations to assess user risk, deliver role- or risk-based training, and customize messaging for different user groups. It provides reporting and analytics to track user participation, measure training campaign outcomes, and monitor changes in user behavior over time, helping organizations address security risks related to end-user actions.

Proofpoint ZenGuide Pricing

Proofpoint ZenGuide software offers a pricing model based on subscription tiers, which vary according to organization size and required features. The subscription typically includes core security functionalities with additional modules available at incremental pricing. Pricing is generally structured as annual or multi-year contracts, depending on organizational needs and the selected level of coverage.

Overall experience with Proofpoint ZenGuide

SYSTEMS ENGINEER
<50M USD, Miscellaneous
FAVORABLE

“Phish Alarm Integration in Outlook Shows Effective Results and Minor Submission Errors”

5.0
Oct 9, 2025
We only sort of used it halfway but the part we did use worked great. I can only assume the actual training part works just as good. I'll explain more in my review.
IT Manager
50M - 250M USD, Media
CRITICAL

“Effective phishing simulations with powerful template, but limited flexibility in user awareness training”

3.0
Apr 15, 2026
Proofpoint Zenguide is a solid platform for running phishing simulation campaigns, offering a wide range of highly effective templates that make campaigns realistic and impactful. The setup process is relatively straightforward, allowing organizations to launch simulations without excessive complexity. However, the user awareness training component feels somewhat rigid and repetitive. The content lacks flexibility, and it's not possible to make adjustments once a campaign or training path is already in progress, which can limit adaptability to evolving needs.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Market Guide for Security Awareness Computer-Based Training

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Proofpoint ZenGuide

byProofpoint
in Security Awareness Computer-Based Training
4.5

About Company

Company Description

Updated 7th December 2023

The company focuses on providing cybersecurity and compliance solutions. It primarily aims to offer protection across various digital channels such as email, web, cloud, and social media.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2002
Head office location
Sunnyvale, United States
Number of employees
1001 - 5000
Website
https://www.proofpoint.com

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User Sentiment About Proofpoint ZenGuide
Reviewer Insights for: Proofpoint ZenGuide
Deciding Factors: Proofpoint ZenGuide Vs. Market Average
Performance of Proofpoint ZenGuide Across Market Features

Proofpoint ZenGuide Likes & Dislikes

Like

As mentioned before, we only used the Phish Alarm but we did have plans to use the actual training portion. In order to use the Phish Alarm plugin for Outlook you need to setup the Security Awareness software as they work together. So, for what we used it for it was great. We have pushed the plugin to the client's Outlook App via Azure. After a few hours the Phish Alarm button shows up in the user's outlook and the web app. When a user gets a suspicious email they can submit it for review using the Phish Alarm button. Depending on how it's configured it can submit it to IT, delete the msg, send it to junk folder etc. You can even have it display a custom message. It integrates with TRAP and can recall messages for you as well. The analytics are great, it shows you how many messages a user submitted as well as their score (if you are using the training portion). Management opted to go with a less expensive Security Awareness Training which is why we're only using the Phishing Alarm feature of the application.

Like

Phishing simulation capability. It offers a wide variety of powerful and realistic templates, making campaigns highly effective while still being relatively easy to configure and deploy.

Like

The way it integrates with the adaptive DLP and email solutions, allowing me to send custom training catered to my high risk users.

Dislike

Nothing major but we had some issues where some users would receive errors when trying to submit emails using the Phish Alarm button. We had to get support involved and they cleaned something in the backend. Besides that, it worked as we thought it would.

Dislike

The awareness training component which feels somewhat rigid. It lacks flexibility and the inability to make changes once a campaign or training is in progress limits its adaptability.

Dislike

The only weakness I can think of is how the product separates its training modules.

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Proofpoint ZenGuide Reviews and Ratings

4.5

(793 Ratings)

Rating Distribution

5 Star
59%
4 Star
34%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.6

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Manager
    50M-1B USD
    Media
    Review Source

    Effective phishing simulations with powerful template, but limited flexibility in user awareness training

    3.0
    Apr 15, 2026
    Proofpoint Zenguide is a solid platform for running phishing simulation campaigns, offering a wide range of highly effective templates that make campaigns realistic and impactful. The setup process is relatively straightforward, allowing organizations to launch simulations without excessive complexity. However, the user awareness training component feels somewhat rigid and repetitive. The content lacks flexibility, and it's not possible to make adjustments once a campaign or training path is already in progress, which can limit adaptability to evolving needs.
  • SYSTEMS ENGINEER
    <50M USD
    Miscellaneous
    Review Source

    Phish Alarm Integration in Outlook Shows Effective Results and Minor Submission Errors

    5.0
    Oct 9, 2025
    We only sort of used it halfway but the part we did use worked great. I can only assume the actual training part works just as good. I'll explain more in my review.
  • IT SPECIALIST
    <50M USD
    Insurance (except health)
    Review Source

    Integration With Adaptive DLP and Email Enables Targeted Training for High Risk Groups

    5.0
    Dec 2, 2025
    ZenGuide has a very intuitive interface that makes setting up awareness campaigns very easy.
  • Sr. Manager, Cybersecurity
    50M-1B USD
    Real Estate
    Review Source

    Latest and up to date end user training modules

    5.0
    Mar 8, 2026
    We are only as strong as our weakest link. A must tool to keep our end users up to date with the latest phishing attacks. I would give a 9/10.
  • SENIOR IT ASSOCIATE
    Gov't/PS/Ed
    Education
    Review Source

    Navigating Proofpoint's Easy-to-Use Security Awareness Training

    5.0
    Dec 3, 2025
    Proofpoint provides us with excellent technical support but sometimes we need to wait for a long time for their technician to call us back. If they improve it, it will be great for their customers.
...
Showing Result 1-5 of 799