Overview
Product Information on Konnect Insights
What is Konnect Insights?
Konnect Insights Pricing
Overall experience with Konnect Insights
“Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners”
About Company
Company Description
Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Konnect Insights
Performance of Konnect Insights Across Market Features
Konnect Insights Likes & Dislikes
This tool has an all-in-one approach. Instead of switching between different tools for listening, analytics, engagement, etc, the tool integrates all of these into a single interface.
Comprehensive Data gathering, Real-Time Monitoring and Sentiment Analysis
The team is very good in terms of getting feedback and supporting with new product features. The support is very good. Capability of responding from the ticket section itself is cool. Saves time.
I feel some parts of the interface could be more intuitive, especially for new users. With so many features available, the learning curve can feel a little steep at first.
Interface is complex, with lots of features and options. This leads to confusion and a proper training is needed for usability.
There is scope for reporting to be improved. One ticket view to be improved more. Ease of integration as per custom requirements. Looking forward for more customisations.
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Peer Discussions
Konnect Insights Reviews and Ratings
- Marketing Manager<50M USDServices (non-Government)Review Source
Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners
My overall experience with this tool has been very positive. It combines social listening, analytics, publishing, and customer service in one unified platform, which makes it super easy to manage brand conversations across multiple channels. - Social Media Analyst<50M USDServices (non-Government)Review Source
Konnect is lauded for its strong analytics, unified box and through data collection.
Streamlined, Powerful tool, AI generated responsive support. A must efficient for social media analysis - Director of Product50M-1B USDFinance (non-banking)Review Source
Konnect is what we create once and live forever
Konnect insights replies have been within TAT, team is lovely. I loved their event WeKonnect bringing in all partners and customers. I like the BI tool and the one ticket view is also good. - Customer Service & Support Associate50M-1B USDMediaReview Source
Konnect Insight Review from ORM Point Of view
My overall experience with the tool is quite exceptional. I have used many tools earlier for ORM but, this tools work smoothly. - Director of Customer Service and Support50M-1B USDTravel and HospitalityReview Source
Best tool ever in social listening and analytics space
Konnect insights is a unique platform that offers a solutions for the customer experience and brand team. All social tickets can be handled in one single platform with accourate reports and the platform is scalable. (have seen it grow from small numbers to huge volumes)