Name: Konnect Insights
Rating: 4.5 (80 reviews)

Overview

Product Information on Konnect Insights

Updated 13th October 2025

What is Konnect Insights?

Konnect Insights is a software designed for social media analytics and customer experience management. The software aggregates data from multiple digital channels such as social media platforms, review sites, and news sources to provide organizations with real-time insights into brand mentions, customer feedback, and market trends. It offers features including social listening, sentiment analysis, reporting, and publishing tools, as well as capabilities for managing customer engagement and workflow automation. Konnect Insights aims to help businesses monitor and analyze public perception, streamline their online response strategies, and measure the effectiveness of digital communication efforts.

Overall experience with Konnect Insights

Marketing Manager

<50M USD, Services (non-Government)

FAVORABLE

“Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners”

4.0

Dec 8, 2025

My overall experience with this tool has been very positive. It combines social listening, analytics, publishing, and customer service in one unified platform, which makes it super easy to manage brand conversations across multiple channels.

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CRITICAL

About Company

Company Description

Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.

Company Details

Company type

Private

Year Founded

2012

Head office location

Mumbai, India

Number of employees

51 - 200

Website

https://konnectinsights.com/

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Performance of Konnect Insights Across Market Features

Konnect Insights Likes & Dislikes

This tool has an all-in-one approach. Instead of switching between different tools for listening, analytics, engagement, etc, the tool integrates all of these into a single interface.

Comprehensive Data gathering, Real-Time Monitoring and Sentiment Analysis

The team is very good in terms of getting feedback and supporting with new product features. The support is very good. Capability of responding from the ticket section itself is cool. Saves time.

I feel some parts of the interface could be more intuitive, especially for new users. With so many features available, the learning curve can feel a little steep at first.

Interface is complex, with lots of features and options. This leads to confusion and a proper training is needed for usability.

There is scope for reporting to be improved. One ticket view to be improved more. Ease of integration as per custom requirements. Looking forward for more customisations.

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Marketing Manager
<50M USD
Services (non-Government)
Review Source
Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners
4.0
Dec 8, 2025
My overall experience with this tool has been very positive. It combines social listening, analytics, publishing, and customer service in one unified platform, which makes it super easy to manage brand conversations across multiple channels.
Social Media Analyst
<50M USD
Services (non-Government)
Review Source
Konnect is lauded for its strong analytics, unified box and through data collection.
5.0
Jan 2, 2024
Streamlined, Powerful tool, AI generated responsive support. A must efficient for social media analysis
Director of Product
50M-1B USD
Finance (non-banking)
Review Source
Konnect is what we create once and live forever
4.0
Dec 7, 2023
Konnect insights replies have been within TAT, team is lovely. I loved their event WeKonnect bringing in all partners and customers. I like the BI tool and the one ticket view is also good.
Customer Service & Support Associate
50M-1B USD
Media
Review Source
Konnect Insight Review from ORM Point Of view
5.0
Dec 14, 2023
My overall experience with the tool is quite exceptional. I have used many tools earlier for ORM but, this tools work smoothly.
Director of Customer Service and Support
50M-1B USD
Travel and Hospitality
Review Source
Best tool ever in social listening and analytics space
5.0
Dec 7, 2023
Konnect insights is a unique platform that offers a solutions for the customer experience and brand team. All social tickets can be handled in one single platform with accourate reports and the platform is scalable. (have seen it grow from small numbers to huge volumes)

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Market Guide for Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

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