Overview
Product Information on Talkwalker Consumer Intelligence Platform
What is Talkwalker Consumer Intelligence Platform?
Talkwalker Consumer Intelligence Platform Pricing
Overall experience with Talkwalker Consumer Intelligence Platform
“Real-Time Crisis Monitoring Effective, With Limitations in Sentiment Analysis Accuracy”
“Analyzing Brand Reputation Management with Talkwalker Tool”
About Company
Company Description
Talkwalker serves as a Consumer Intelligence Acceleration platform which aids enterprises in enhancing their business functionality and revenue stream. The primary focus of the platform lies in Consumer Intelligence and Social Listening. It combines a wide range of internal and external data sources with the aid of Blue Silk technology driven AI. This offers a comprehensive view of consumers. In addition to this, Talkwalker offers an Activate professional services team to companies which can help them multiply their Return on Investment from the platform. It operates through multiple offices located around the globe, assisting more than 2,500 brands in optimizing their returns via actionable consumer intelligence.
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Reviewer Insights for: Talkwalker Consumer Intelligence Platform
Performance of Talkwalker Consumer Intelligence Platform Across Market Features
Talkwalker Consumer Intelligence Platform Likes & Dislikes
AI-Powered Insights, Talkwalker's AI-driven sentiment analysis and image recognition allows us to spot brand mentions. The Crisis monitoring alerting system is very effective for real-time monitoring, especially during PR crises.
The most i like is the dynamic, colorful dashboard. i feel this is the best dashboards i have seen, Apart from that, the competitor analytics with accurate data is helpful to understand where our brands stands and the owned channel engagements dashboard is very helpful to me to see how any social media campaign works. The last is the sentiment analysis, where the tool itself provides the percentage of positive negative mentions with data
It has an appealing yet simple-to-understand dashboard, ease of customization for the data visuals and tabs of tracking essential data distributed in logical way.
Sentiment analysis still misinterprets sarcasm, cultural nuances, or mixed statements. The interface and setup are not immediately intuitive. Training new staff takes time.
The main issues i feel is the laggy interface, wherein if there are good internet connections, only the tool works and the supports service is worst, where we have received resolution after almost 1day
We had some deployment delays at the start, otherwise it's actually a great tool!
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Peer Discussions
Talkwalker Consumer Intelligence Platform Reviews and Ratings
- SOCIAL MEDIA MANAGER<50M USDTelecommunicationReview Source
Real-Time Crisis Monitoring Effective, With Limitations in Sentiment Analysis Accuracy
Robust social listening and analytics, giving a holistic view of brand reputation and sentiment. - Executive Analytics<50M USDMediaReview Source
Analyzing Brand Reputation Management with Talkwalker Tool
Overall experience with the tool and the implementation and support is neutral, as have been using it for brand and reputation management, the sentiment analysis of talkwalker is greats its helpling me to analysis the mentions of the brand. overall its really helpfull to me - MARKETING ASSOCIATE<50M USDMediaReview Source
Delivering Reliable and Effective Social Listening Tool
Talkwalker is one of the most reliable tools for social listening. It gives you ease of use and shows you effective listening material sorted in a systematic way. - RESEARCH AND DEVELOPMENT MANAGER1B-10B USDMediaReview Source
Great tool for the combination of traditional and social monitoring.
I've been using Talkwalker for four years now. Great tool for both traditional and social media monitoring. I personally think it's the best tool that offer both. - Global Head of Analytics50M-1B USDServices (non-Government)Review Source
Hands down, one of the best social intelligence platforms on the market.
The sales and customer success team were a delight to work with. They were very comprehensive and thorough in explaining the different capabilities and pricing models of the platform. Once we signed the contract, the customer success team provided a step-by-step guide on things that had to get done in order to make the deployment successful. Everyone at the company is pleasant, detail oriented and partner-focused. Our day-to-day customer success lead is quick to respond and always has solutions.