Overview
Product Information on Mention
What is Mention?
Mention Pricing
Overall experience with Mention
“Mention: The Tool for Improved Online Interactions & Analysis”
“Everything is there, but nothing is really there”
About Company
Company Description
Mention is a tool that specializes in brand and media monitoring, social listening and reputation management. It aids enterprises and agencies by tracking conversations crucial to their brand, competitors, and industry from varied sources like social media, PR mentions, user reviews to blog comments. The tool is leverage by professionals worldwide, providing invaluable assistance for making informed business decisions. Its functionalities include managing, listening, engaging, and analyzing real-time alerts from a centralized dashboard.
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Mention Likes & Dislikes
Mention effectively monitors the keywords and notifies me whenever our brand is discussed on the internet. This real-time awareness of when and where my customers are talking enables me to act fast and converse on topics that are relevant.
- Web listening and collections of mentions are quite efficient and broad (maybe too much sometimes, with a lot of noise you need to filter out if you don't want to have a lot of interferences and mentions you don't care about). - The ability to watch multiple competitors on the same dashboard is quite interesting - What really shines is the influencer tool, it's pretty accurate and full of promises.
Consistency is something I admire. I like how they rank the mentions according to how they might apply to my or our company. One thing I loved about Mention is how simple it is to exclude terms and phrases from an alert. Mention monitors the web regularly to track mentions of our company. Furthermore, the user interface of the software is simple to navigate, making it simple to scan and view all of the recent mentions we've set up to track. Apart from some minor negative effects on our management, this is a terrific system, and I enjoy it because it allows us to expand our business while also looking for marketing leads. We have also gained from other time and money-saving benefits because we no longer need to hire IT, professionals. After all, it is simple to use and efficient.
I don't think that the sentiment analysis of this utility is very balanced, to say the least. People tend to misinterpret neutral feedback as positive or negative feedback, which makes it tough to measure genuine feelings about online discussions.
- As mentioned, each feature taken separately is not as good as the other tools available in the market, and some other products look more complete. For example, the social media management tool is okay, but it's nothing like what you can expect from a specialized tool like Hootsuite. - The free version is very limited and doesn't allow you to see the full potential of the platform, whereas paid version is quite expensive if you just want to try the tool - The UX is not perfect, and there is too much noise in the mentions collected without heavy customization
While my keywords were set up to catch those precise web references of our business, Mention missed several essential remarks. Overall it is an effective and fully featured platform that is giving reliable services.
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Peer Discussions
Mention Reviews and Ratings
- Social Media Manager<50M USDServices (non-Government)Review Source
Mention: The Tool for Improved Online Interactions & Analysis
Mention provides a helpful activity to conduct the analysis of the brand mentions as it gives a regular update on the online presence of the brand. However, for a better idea of how one's brand is perceived online, Mention could use a better sentiment analysis system. - CX MANAGER<50M USDSoftwareReview Source
Everything is there, but nothing is really there
The product direction of Mention is quite blurry; it looks like they are trying to dig into too many directions without specifically excelling in one domain. As a result, the tool could be a bit of a disappointment sometimes, even if it's relatively good enough for those who prefer to have everything in the same place, even if separately these are not the best features on the market. - ACCOUNT MANAGER1B-10B USDFinance (non-banking)Review Source
Keep track of all social media and web mentions in one place
We loved using Mention to find stuff to share on social media, find locations where we'd been referenced in the news, and keep track of what our detractors were saying about us. It's the most effective tool for keeping track of all social media and web mentions in one place. The finest part is also the Slack integration. It's fantastic and their customer service team is also always there to answer our queries or assist us in overcoming any barriers we may have encountered. The last time I asked them a question, they took several minutes to respond. - SYSTEM ANALYST50M-1B USDServices (non-Government)Review Source
The fantastic tool to monitor brand health and performance
My extremely older marketing companion Mention Social Media Monitoring tool, and I never want to leave it because, as a bonus, this monitoring solution includes a listening dashboard that allows us to keep track of all posts that are related to our brand. The Mention Social Media Monitoring dashboard allows us to remain on top of key subject discussions, monitor the results of our posts, watch brand mentions, and keep an eye on competition activity. Mention Social Media Monitoring tool also features search streams, which allow us to create custom streams to focus on important subjects, trends, and social profiles to see what is really happening at a glimpse. - AUTOMATION ENGINEER1B-10B USDManufacturingReview Source
Helped us in addressing the issue of missed opportunities
Mention Social Media Monitoring is a useful tool that allows me to customize the board, the user interface of the software is clean and simple to use. Mention scans the web daily to track mentions of our company, it's great that users can download an excel file containing the data. It is ideal for any level of professional to monitor brands because it allows us to easily track where anyone talks about us. Mention collects all of the information about us that is handled in our social networks about our sales and scheduled publications. Mention helped me to understand what people latch onto and what they connect with although what appears to be most interesting to outsiders, as well as what has value in articles. Mention, as one of the best tools available, will completely meet your requirements. It should be noted that it has a good support and implementation function, and it also provides security because we keep personal data private.