Overview
Service Information on Kyndryl Public Cloud IT Transformation Services
Updated 9th December 2025
What is Kyndryl Public Cloud IT Transformation Services?
Kyndryl Public Cloud IT Transformation Services Pricing
Overall experience with Kyndryl Public Cloud IT Transformation Services
IT Associate
3B - 10B USD, RetailFAVORABLE
“Resource Bottlenecks and Siloed Teams Impact Issue Resolution in KCNS BAU”
Was not sure if this survey was based off of the recent Staff Augmentation or the Kyndryl CNS BAU. I have entered my ratings based on the KCNS BAU.
The team has been responsive to acknowledging requests, but timely execution is sometimes a problem. We have had tickets and other requests that have sat for days with no action taken. It seems there is a bottleneck with the resources as all requests funnel through 2 SME level before the juniors action anything. If one or both of the SMEs are out of the office or busy on other tickets or clients, it seems nothing gets worked on.
When the team does work on the issues, the tasks are usually completed in a timely manner and good notes are made.
For KCNS as a whole, the different teams windows, linux, db, etc. seem to work in a siloed way, this I feel causes a lot of disconnect and also makes it where we have to repeat information multiple times to multiple people/teams, and even then it doesn't always seem to get disseminated to everyone.
Kyndryl has been great in responding to tasks such as Staff Augmentation or requests for services that are not part of standard contract.
ENGINEER
50M - 250M USD, SoftwareCRITICAL
“Highlighting the Strengths and Weaknesses of Kynfryl's Transformation Services”
Primary strength of Kynfryl were their in depth knowledge and hands on approach during the transformation. they were ability to address effectively ensure a seamless transition. however, few areas where documentation could have been more detailed and estimated initial cost were actual.
About Company
Company Description
Kyndryl is a global IT services company headquartered in New York, United States, with operations spanning over 60 countries and a workforce of approximately 90,000 employees. The company designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide. With deep expertise across industries and a commitment to innovation, Kyndryl empowers organizations to achieve operational excellence and digital transformation by co-creating solutions with their partners and customers worldwide. Its core service areas include cloud infrastructure, mainframe modernization, AI operations, enterprise networking, network services, digital workplace solutions, and cybersecurity—enabling clients to navigate complex IT environments with agility and resilience.
Company Details
Company type
Public
Year Founded
2021
Head office location
New York, New York, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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- IT Associate1B-10B USDRetailReview Source
Resource Bottlenecks and Siloed Teams Impact Issue Resolution in KCNS BAU
Was not sure if this survey was based off of the recent Staff Augmentation or the Kyndryl CNS BAU. I have entered my ratings based on the KCNS BAU. The team has been responsive to acknowledging requests, but timely execution is sometimes a problem. We have had tickets and other requests that have sat for days with no action taken. It seems there is a bottleneck with the resources as all requests funnel through 2 SME level before the juniors action anything. If one or both of the SMEs are out of the office or busy on other tickets or clients, it seems nothing gets worked on. When the team does work on the issues, the tasks are usually completed in a timely manner and good notes are made. For KCNS as a whole, the different teams windows, linux, db, etc. seem to work in a siloed way, this I feel causes a lot of disconnect and also makes it where we have to repeat information multiple times to multiple people/teams, and even then it doesn't always seem to get disseminated to everyone. Kyndryl has been great in responding to tasks such as Staff Augmentation or requests for services that are not part of standard contract. - Communications Manager<50M USDIT ServicesReview Source
A support system from installation to operation contributes to system operation
We received thorough operational consulting before the system went live, which allowed us to launch without any problems. Even as our company underwent organizational changes, we received various follow-up support, allowing us to continue operating without any problems. - IT Manager10B+ USDManufacturingReview Source
Modernization with high capabilities and outstanding operational skills
The vendor's capabilities are extremely high, allowing them to achieve almost everything we wanted to achieve with the public cloud. Their proposals also closely address our business challenges, and they share the same vision for our goals, which has led to trust. - Director of IT50M-1B USDManufacturingReview Source
Agile resolution of technological problems without disruptive situations in collaboration
Overall, excellent. Their consulting and analytical skills in addressing the company's technological challenges have demonstrated a high level of expertise and commitment. The technological solutions implemented with us have proven extremely beneficial to the organization. - IT Manager1B-10B USDBankingReview Source
Kyndryl Engineers Show Exceptional Kubernetes Skills and Strong Integration Abilities
Kyndryl has provided excellent professional services for our Azure Cloud Center of Excellence. Kyndryl has demonstrated particular strength when it comes to the cloud-native infrastructure level (i.e. Kubernetes, GitOps,...)
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