Was not sure if this survey was based off of the recent Staff Augmentation or the Kyndryl CNS BAU. I have entered my ratings based on the KCNS BAU. The team has been responsive to acknowledging requests, but timely execution is sometimes a problem. We have had tickets and other requests that have sat for days with no action taken. It seems there is a bottleneck with the resources as all requests funnel through 2 SME level before the juniors action anything. If one or both of the SMEs are out of the office or busy on other tickets or clients, it seems nothing gets worked on. When the team does work on the issues, the tasks are usually completed in a timely manner and good notes are made. For KCNS as a whole, the different teams windows, linux, db, etc. seem to work in a siloed way, this I feel causes a lot of disconnect and also makes it where we have to repeat information multiple times to multiple people/teams, and even then it doesn't always seem to get disseminated to everyone. Kyndryl has been great in responding to tasks such as Staff Augmentation or requests for services that are not part of standard contract.

Primary strength of Kynfryl were their in depth knowledge and hands on approach during the transformation. they were ability to address effectively ensure a seamless transition. however, few areas where documentation could have been more detailed and estimated initial cost were actual.