Overview
Service Information on Kyndryl Public Cloud IT Transformation Services
What is Kyndryl Public Cloud IT Transformation Services?
Kyndryl Public Cloud IT Transformation Services Pricing
Overall experience with Kyndryl Public Cloud IT Transformation Services
“Resource Bottlenecks and Siloed Teams Impact Issue Resolution in KCNS BAU”
“Highlighting the Strengths and Weaknesses of Kynfryl's Transformation Services”
About Company
Company Description
Kyndryl is a global IT services company headquartered in New York, United States, with operations spanning over 60 countries and a workforce of approximately 90,000 employees. The company designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide. With deep expertise across industries and a commitment to innovation, Kyndryl empowers organizations to achieve operational excellence and digital transformation by co-creating solutions with their partners and customers worldwide. Its core service areas include cloud infrastructure, mainframe modernization, AI operations, enterprise networking, network services, digital workplace solutions, and cybersecurity—enabling clients to navigate complex IT environments with agility and resilience.
Company Details
Do You Manage Peer Insights at Kyndryl?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Kyndryl Public Cloud IT Transformation Services
Performance of Kyndryl Public Cloud IT Transformation Services Across Market Features
Kyndryl Public Cloud IT Transformation Services Likes & Dislikes
We have used Kyndryl as our MSP for years with our on-premise environment and now Cloud. The personal attention we receive from the account teams has been great, it has been nice working with the same team over the years as they know our struggles, our business, and our environment. It feels like they have a stake in our company too. Our Technical Account Manager, has done an excellent job at mitigating issues and making sure that escalated tasks are actioned in a timely manner. Without him I don't think we would have had the success we have had. His leadership over the KCNS teams and getting them organized internally, along with knowing our needs and being able to express them to the teams has been vital.
Expert support. Flexibility and skill ability. Comprehensive service offering.
Windows server management, especially Active Directory and domain administration F5 Big IP administration Check Point Firewall Administration
On dislikes, we have had issues with the cloud knowledge and even server support knowledge since moving to the KCNS team. They seem to have knowledge in some areas and then a complete lack in others. There have been times where I have had to walk them through a basic support process in AWS. It also seems that only the WINCLOUD team has knowledge in how to manage things in the AWS Console, while other teams like the LINUXCLOUD do not. Some of these issues include refreshing the instances in an AutoScale Group. Others are them getting a filesystem that is almost 100% full and sending tickets to the application teams to clear it while it's an OS filesystem that they manage.
Documentation quality. Cost management (initial cost was slower than actual), customization options
Delay in administrative processes Quality of the documentation released Manual management of operational task, such as backup check
Top Kyndryl Public Cloud IT Transformation Services Alternatives
Peer Discussions
Kyndryl Public Cloud IT Transformation Services Reviews and Ratings
- IT Associate1B-10B USDRetailReview Source
Resource Bottlenecks and Siloed Teams Impact Issue Resolution in KCNS BAU
Was not sure if this survey was based off of the recent Staff Augmentation or the Kyndryl CNS BAU. I have entered my ratings based on the KCNS BAU. The team has been responsive to acknowledging requests, but timely execution is sometimes a problem. We have had tickets and other requests that have sat for days with no action taken. It seems there is a bottleneck with the resources as all requests funnel through 2 SME level before the juniors action anything. If one or both of the SMEs are out of the office or busy on other tickets or clients, it seems nothing gets worked on. When the team does work on the issues, the tasks are usually completed in a timely manner and good notes are made. For KCNS as a whole, the different teams windows, linux, db, etc. seem to work in a siloed way, this I feel causes a lot of disconnect and also makes it where we have to repeat information multiple times to multiple people/teams, and even then it doesn't always seem to get disseminated to everyone. Kyndryl has been great in responding to tasks such as Staff Augmentation or requests for services that are not part of standard contract. - DIRECTOR OF IT50M-1B USDIT ServicesReview Source
Kyndryl Team Shows Strong Expertise and strong commitment to supporting us in our day by day activities
Our experience with Kyndryl has been very positive; the team supporting our project has shown strong technical expertise and professional approach. We especially appreciate Kyndryl's strong commitment to support our initiatives. We operate in an OCI environment and we appreciate Kyndryl's ability to drive the transformation initiatives. That said, we would appreciate a greater focus on leveraging native OCI automation and a deeper adoption of OCI-native technologies. - IT Manager1B-10B USDBankingReview Source
Kyndryl Engineers Show Exceptional Kubernetes Skills and Strong Integration Abilities
Kyndryl has provided excellent professional services for our Azure Cloud Center of Excellence. Kyndryl has demonstrated particular strength when it comes to the cloud-native infrastructure level (i.e. Kubernetes, GitOps,...) - Director of Project Management1B-10B USDBankingReview Source
Kyndryl Team Demonstrates Flexibility and Dedication Amidst Tight Project Timelines
Kyndryl is an easy company to work with - the team assigned is very responsive, proactive and dedicated to the success of the program. - IT Manager50M-1B USDBankingReview Source
Successful project outcomes through excellent execution capabilities
Thank you for successfully completing the cloud migration project for our company. Throughout the project, you demonstrated excellent execution capabilities. First, the project manager accurately identified our company's requirements and needs, allocating resources efficiently and taking proactive steps to solve any issues. Additionally, their prompt responses and effective communication with us helped resolve problems immediately. The overall governance of the project was also managed smoothly, and we highly appreciate your efforts. We believe that choosing your company was an excellent decision for us, and we hope to continue building more great experiences together in the future.