Overview
Product Information on Leah CLM
What is Leah CLM?
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Overall experience with Leah CLM
“Customer Care and Support Team Praised for Responsiveness and Effectiveness”
“Implementation Process Lacked Structure and Required Excessive Customer Involvement”
About Company
Company Description
Leah, formerly ContractPodAi, empowers enterprises to build, orchestrate, and govern intelligent AI agents across legal, procurement, finance, and beyond. Our solution combines advanced AI with deep domain expertise across our core products: Leah Agentic OS and Leah Agentic Contract Lifecycle Management (CLM). Founded on the principle of elevating human judgment rather than replacing it, Leah automates complex workflows, connects data silos, and drives measurable ROI at scale. Trusted by global enterprises, Leah gives organizations a competitive advantage through AI-driven automation and operational excellence.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Leah CLM
Reviewer Insights for: Leah CLM
Performance of Leah CLM Across Market Features
Leah CLM Likes & Dislikes
The team is always open to changing complicated workflows and working with us to find solutions that fit our needs. Our improvements are always taken seriously, and the support team constantly checks in and follows through. Rep. is extremely capable and smart. Team ensures that things are running smoothly and any issues are taken care of quickly.
Read Full ReviewThe product has improved some of our workflow efficiencies and given our stakeholders the opportunity to perform more work independently of detailed legal review in limited cases, which is a win. It is fairly intuitive when it is working.
Read Full ReviewWHat I like most about ContractPodAi is its ability to combine robust contract lifecycle management functionality with a suer freindly interface and powerful automation features. The GenAI capabilities, especially the Leah assistant, are a standout. They have made it extremely easy to generate firsat draft, summarize long agreements, and identify key clauses quickly, which has saved our legal team significant time and effort. Another major plus is the flexibility of the workflow engine. We have been able to design custom approval paths and automate alerts for key dates, ensuring nothing falls through the cracks. A centralized repository with smart search also means we never waste time looking for contracts or past terms. Overall, it strikes the right balance between large scale functionality and business usability. The support and partnership from the ContractPodAi team throughout the implementation and ongoing use has also been a big value add.
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We have struggled with errors with Google integration and the collaboration feature. We've also had issues when trying to change features in the system such as department names and agreement workflows. When this happens, our workflow becomes halted. The product is not very intuitive so people struggle to learn it in the beginning.
Read Full ReviewThe implementaiton process was poor and the forced workflows (when not set up correctly) do not leave room for a user override, which requires someone to make changes in their backend system.
Read Full ReviewWhile our overall experience has been excellent, one area that could use improvement is the customization flexibility within certain modules, especially when it comes to adapting workflows or dashboards beyond standard configuration. Some advanced configurations required support from the ContractPodAi team instead of being fully self service. Additionally, while the AI features are powerful, there is still room for improvement in how seamlessly they integrate across different document types and formats, especially in more complex use cases. That said, these limitations have not impacted our overall adoption or satisfaction, and we have been consistent improvements with every product update. The vendor is responsive and open to feedback, and we have already seen some of these issues being addressed in the product roadmap.
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Leah CLM Reviews and Ratings
- Compliance Associate50M-1B USDMiscellaneousReview Source
Customer Care and Support Team Praised for Responsiveness and Effectiveness
The product is good, but the customer care is excellent. Both the support team and our Customer Success manager, are incredibly helpful and quick to respond and resolve issues. - Business Head, Legal<50M USDServices (non-Government)Review Source
A Powerful, User Friendly CLM Platform with Strong AI Capabilities and Excellent Support
Our overall experience with ContractPodAi has been excellent. The platform has delivered exactly what we needed, a comprehensive and easy to use system that supports the full contract lifecycle. From intake and contract creation to approvals, e-signature, and post signature tracking, every stage is handled seamlessly. The integration of GenAI has significantly improved the speed and quality of our contract review and drafting process, especially for standard agreements and NDAs. We have also found their workflow automation and obligation tracking features to be extremely valuable in driving compliance and minimizing manual oversight. The on-boarding and implementation process was smooth, and the vendor team was highly responsive, collaborative, and open to tailoring the solution to our needs. ContractPodAi has not only improved our internal efficiency but has also helped us enforce consistent legal standards across the business. I would strongly recommend it to legal and procurement teams looking to scale and modernize their contract processes. - Manager, Legal and Compliance50M-1B USDServices (non-Government)Review Source
Streamlined Contract Management and Compliance with Contract Pod Ai
My overall experience with Contract Pod Ai has been insightful and engaging. The platform offers a well-structured and intuitive interface that simplifies the contract lifecycle from request and authoring to negotiation, approval and repository management. I particularly appreciated the automated workflows, clause library and Smart Tables, which significantly reduced manual effort to ensure consistency in compliance. The training modules helped me understand the platform's capabilities and depth, especially how it supports legal and business teams with streamlined collaboration and real time visibility. In summary Contact is a powerful CLM solution that enhances efficiency, improves governance and supports capable good track management processes - Senior Counsel50M-1B USDConsumer GoodsReview Source
Implementation Process Lacked Structure and Required Excessive Customer Involvement
The implementation process of this product was a complete mess. It felt like we were guiding their team through the process instead of them providing that guidance. The consultation we received around workflow structure was abysmal and continues to haunt us after our implementation. Implementation itself was very tricky and unstructured. It almost felt like they wanted us to tell them how to configure their product. I understand that it's highly customizable, but there should be better out of the box guidance around typical set-ups. We use support very frequently and thankfully they are responsive. However, if you don't have a full time contract administrator who can make it their job to improve the product, submit tickets, and manage the system, this is not the product for you. The pros for support are they are responsive and track tickets so you can maintain a log. However, support is not cohesive and they are very task oriented, so if there is a bigger vision to the support requirement, it takes lots of calls and time to explain. Some support tickets we have received took multiple back and forths and live meetings, which is just not efficient for most legal teams. Also be prepared to create your own user training (their out of the box training is complicated and not intuitive). - Legal and Compliance Associate50M-1B USDServices (non-Government)Review Source
AI-Driven Contract Automation Revolutionizes Our Contract Management Process
OurJourney with ContractPod Ai has been overwhelmingly positive. From day one the platform impressed us with its intuitive design, automation and seamless integration into our existing processes. It has truly elevated the way we manage Contracts- bringing clarity, speed, and structure to what was once a time consuming and fragmented process. The AI-driven features are particularly impressive. Prevention and review but also opt for valuable insights that help mitigate risks and ensure compliance. The ability to track contracts in real time and maintain full visibility across teams has greatly improved our efficiency and collaboration. What stands out the most is how scalable and adaptable the system is. Whether it's handling high volume contracts or customizing workflows for specific departments, ContractPod AI delivers consistent, reliable results. The support team has also been outstanding, responsive, knowledgeable and always ready to help us get the most from the platform. In short, Contract Pod Ai has been an essential part of our legal and business operations, and we are exciting to continue growing with it.