Name: LogMeIn Resolve
Rating: 4.5 (162 reviews)

Overview

Product Information on LogMeIn Resolve

Updated 16th June 2026

What is LogMeIn Resolve?

LogMeIn Resolve is a unified endpoint management platform that consolidates remote monitoring and management (RMM), mobile device management (MDM), remote support, helpdesk, and asset management into a single console. Designed for internal IT teams and managed service providers, Resolve enables organizations to proactively manage, secure, and support devices across their environment without relying on multiple disconnected tools. Built on a zero-trust security architecture, the platform includes automated patch management, policy enforcement, AI-driven automation, and integrated service management capabilities. Resolve supports Windows, macOS, iOS, Android, and Chrome OS, and integrates with leading IT platforms and PSA tools.

Overall experience with LogMeIn Resolve

Software Developer

250M - 500M USD, IT Services

FAVORABLE

“Efficient Usage With All Requirements fulfilled ”

5.0

Mar 31, 2026

This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Senior IT Manager

250M - 500M USD, Manufacturing

CRITICAL

“Most of Resolve is fantastic! The Helpdesk is NOT. ”

3.0

Jun 19, 2025

This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Goto is a cloud communications and IT enterprise dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with 2,500 employees throughout North America, South America, Europe, Asia, and Australia.

Company Details

Company type

Private

Year Founded

2003

Head office location

Boston, United States

Number of employees

1001 - 5000

Parent Company

Francisco Partners

Annual Revenue

500M-1B USD

Website

https://www.goto.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: LogMeIn Resolve

Deciding Factors: LogMeIn Resolve Vs. Market Average

Performance of LogMeIn Resolve Across Market Features

LogMeIn Resolve Likes & Dislikes

This product fulfills all our necessary basic requirement for bot production run and daily support activities. It helps us to take remote access of machines without affecting the production environment, screen resolution and ensures smooth support

The helpdesk feels like it was designed by someone in UX who has read about helpdesks but never had to use one. There are options for customization in that you can add custom fields or lists, but you can't actually manage the order or implementation of them. Adding people from your org to access the helpdesk is a nightmare if you have a bulk amount to do. It ends up being faster to key them in manually. Also, the groups make no sense. You can add people to groups, but you can't add groups to functions. What's the point of the group? In the context of an IT environment, the implication of a group is that it will be akin to security groups, and these are NOT. The reports are hokey. It's better to export and build charts in another application. The search feature in the helpdesk makes no sense. If I search for the number of the ticket, how is that not the first hit? I can also search for the title of the ticket and get no results. Sometimes, the search results you get vary by the person doing the search, or the view (kanban vs grid) in which you are searching. I'm sure there's a technical explanation for why it's doing these things. However, I would suggest these interfaces should be logical and intuitive and not need a lengthy sermon about the limitations of the platform in which they were built and/or janky workarounds for the customer. There are other things I could expound upon, but you get the idea. The reason I score low on some of the categories above is because of the poor quality of the helpdesk at large. Otherwise, the other parts of Resolve are all 4 and 5 stars in my experience thus far.

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Peer Discussions

LogMeIn Resolve Reviews and Ratings

4.5

(162 Ratings)

Rating Distribution

5 Star: 54%
4 Star: 36%
3 Star: 10%
2 Star: 1%
1 Star: 0%

Software Developer
50M-1B USD
IT Services
Review Source
Efficient Usage With All Requirements fulfilled
5.0
Mar 31, 2026
We are currently working on a project in which we need to check multiple machines simultaneously. This product came in highlight during the pandemic when it was tough situation to visit office. It's been more than 3 years since we are using it and gave us very efficient output for all work specially within the RPA domain and remote support tasks.

Software Developer

50M-1B USD

IT Services

Review Source

Efficient Usage With All Requirements fulfilled

5.0

Mar 31, 2026

We are currently working on a project in which we need to check multiple machines simultaneously. This product came in highlight during the pandemic when it was tough situation to visit office. It's been more than 3 years since we are using it and gave us very efficient output for all work specially within the RPA domain and remote support tasks.

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LogMeIn Resolve

Overview

Product Information on LogMeIn Resolve

What is LogMeIn Resolve?

LogMeIn Resolve Pricing

LogMeIn Resolve Product Images

Overall experience with LogMeIn Resolve

“Efficient Usage With All Requirements fulfilled ”

“Most of Resolve is fantastic! The Helpdesk is NOT. ”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: LogMeIn Resolve

Deciding Factors: LogMeIn Resolve Vs. Market Average

Performance of LogMeIn Resolve Across Market Features

LogMeIn Resolve Likes & Dislikes

Top LogMeIn Resolve Alternatives

1. TeamViewer Tensor

2. Zoho Assist

3. Splashtop

Peer Discussions

LogMeIn Resolve Reviews and Ratings

4.5

(162 Ratings)

Rating Distribution

Efficient Usage With All Requirements fulfilled

Efficient Usage With All Requirements fulfilled

Read All 164 Reviews

Recommended Gartner Insights

Deciding Factors: LogMeIn Resolve Vs. Market Average

Performance of LogMeIn Resolve Across Market Features

LogMeIn Resolve Likes & Dislikes

Reviewer Insights for: LogMeIn Resolve