Overview
Product Information on LogMeIn Resolve
What is LogMeIn Resolve?
LogMeIn Resolve Pricing
Overall experience with LogMeIn Resolve
“Efficient Usage With All Requirements fulfilled ”
“Most of Resolve is fantastic! The Helpdesk is NOT. ”
About Company
Company Description
LogMeIn, Inc. is focused on facilitating contemporary workforce dynamics by enabling remote work on a global scale. As a major player in the development of remote work technology, LogMeIn offers solutions that allow individuals and businesses to work effectively, irrespective of their locations. It has developed notable product portfolios geared towards creating dependable tools for remote work, including GoToMeeting, LastPass, RescueAssist, LogMeIn Pro, and Central. With a growing user base, the company operates internationally with its headquarters in Boston and additional locations across different continents.
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User Sentiment About LogMeIn Resolve
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Performance of LogMeIn Resolve Across Market Features
LogMeIn Resolve Likes & Dislikes
This product fulfills all our necessary basic requirement for bot production run and daily support activities. It helps us to take remote access of machines without affecting the production environment, screen resolution and ensures smooth support
The remote connection features are great!
Device management is easy with LohMeIn Resolve. It facilitates smooth remote support and access. It makes offering remote IT assistance a breeze. With LogMeIn Resolve, even collaboration is easy.
Few of the software glitches are there like keyboard bugs and caps lock bugs which can be ignored. Overall its perfect to use especially for users with multiple endpoints and agents
The helpdesk feels like it was designed by someone in UX who has read about helpdesks but never had to use one. There are options for customization in that you can add custom fields or lists, but you can't actually manage the order or implementation of them. Adding people from your org to access the helpdesk is a nightmare if you have a bulk amount to do. It ends up being faster to key them in manually. Also, the groups make no sense. You can add people to groups, but you can't add groups to functions. What's the point of the group? In the context of an IT environment, the implication of a group is that it will be akin to security groups, and these are NOT. The reports are hokey. It's better to export and build charts in another application. The search feature in the helpdesk makes no sense. If I search for the number of the ticket, how is that not the first hit? I can also search for the title of the ticket and get no results. Sometimes, the search results you get vary by the person doing the search, or the view (kanban vs grid) in which you are searching. I'm sure there's a technical explanation for why it's doing these things. However, I would suggest these interfaces should be logical and intuitive and not need a lengthy sermon about the limitations of the platform in which they were built and/or janky workarounds for the customer. There are other things I could expound upon, but you get the idea. The reason I score low on some of the categories above is because of the poor quality of the helpdesk at large. Otherwise, the other parts of Resolve are all 4 and 5 stars in my experience thus far.
LogMeIn Resolve hasn't been problematic.
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LogMeIn Resolve Reviews and Ratings
- Software Developer50M-1B USDIT ServicesReview Source
Efficient Usage With All Requirements fulfilled
We are currently working on a project in which we need to check multiple machines simultaneously. This product came in highlight during the pandemic when it was tough situation to visit office. It's been more than 3 years since we are using it and gave us very efficient output for all work specially within the RPA domain and remote support tasks. - Android Developer50M-1B USDServices (non-Government)Review Source
My Experience With LogMeIn Resolve - Smooth, Secure, and Dependable Remote Desktop Solution
LogMeIn Resolve is more than just a remote support solution. It makes IT and device management easy and it saves us resources. Thanks to ease of remote access, our IT personnel can effortlessly deploy, troubleshoot and configure apps remotely on other devices. In addition, LogMeIn Resolve also makes file transfer easy and the platform is highly secure too. - Telecommunications Engineer50M-1B USDTelecommunicationReview Source
My Experience With LogMeIn Resolve - Secure and Reliable
We use LogMeIn Resolve for it makes resolving IT issues remotely easy. From device management to smooth remote support this tool has it all and is bulletproof secure. In addition, our IT team can work remotely yet offers best IT support to ensure productivity isn't affected whenever we suffer IT issues. - Chargée Marketing50M-1B USDRetailReview Source
A Great For Offering Remote Support - Secure and Reliable
GoTo Resolve ensures lots of flexibility, security, and efficiency when getting remote support. The IT department is able to offer support remotely to the rest of the departments thereby saving time. From configuration to troubleshooting, GoTo Resolve makes it all possible thanks to flawless remote access/control features. - Senior IT Manager50M-1B USDManufacturingReview Source
Most of Resolve is fantastic! The Helpdesk is NOT.
I have submitted some issues I have experienced with the helpdesk and have not had the best service. Updates to my issue were slow and inconsistent, but when I DID receive a response, I was nagged to provide feedback within 24 hours. If I didn't, I was informed my ticket would be closed. It felt odd that the support team wasn't held to as high an SLA as the customer.